Understanding Job Satisfaction in Malaysia’s Banking Sector: The Role of Work Environment, Training and Compensation
Abstract
This study explores the key factors that shape employee job satisfaction within the Malaysian commercial banking sector, specifically examining the roles of the work environment, professional development opportunities, and compensation packages. Responding to critical gaps in the literature, such as the sector's high workload, limited autonomy, lack of recognition, and increasing staff turnover, this research aims to evaluate how these factors contribute to job satisfaction among banking employees. A quantitative survey targeting employees from various hierarchical levels in commercial banks was conducted, utilizing a structured questionnaire and a five-point Likert scale to explore the roles of work environment, professional development, and compensation in job satisfaction. Data were collected from 149 respondents using a simple random sampling method. The study employed multiple linear regression analysis through SPSS Version 28 to assess the predictive relationships between the independent variables and job satisfaction. The results reveal that all three factors, namely work environment, training and development, and salary and benefits, have positive and statistically significant effects on job satisfaction. The findings underscore the importance of organizational support systems in enhancing employee well-being and improving retention within the banking industry. This study provides practical implications for human resource policies aimed at reducing dissatisfaction and fostering a more engaged and motivated workforce.
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