Information Management and Business Review

A Correlation Analysis of the KAP Model against Online Scam Crimes in Malaysia

Noor Fariza Mohd Hasini — 2024-12-25

This study aims to analyze consumers’ Knowledge, Attitude, and Practices (KAP) Model of online scam crimes in Malaysia following the increase in crime cases that have become a concern. By using a quantitative approach, data were collected through questionnaires and analyzed by using SPSS software to identify the relation between demography, internet usage, and consumers’ cautious behavior. The KAP Model is adopted as the main framework to comprehend the consumers’ interaction with their digital surroundings. The findings of this study show there are positive correlations between age, education, and awareness of online scam crimes. The findings also found that there are strong relations between internet users and social media with consumers’ preventive behavior. This study aims to identify the gap in the literature about psychosocial factors that influence consumers’ awareness. The result of this study is hoped to be a guide to the policymakers and the authorities in designing more effective prevention strategies to protect consumers from the threat of online scams as well as enhance digital literacy among Malaysians.

Awareness of Takaful Ownership among the Kuala Klawang Community: Challenge or Opportunity?

Nor Hazanah Miskan — 2024-12-25

The Takaful industry in Malaysia has grown rapidly in line with the development of the Islamic banking industry. This development offers an alternative approach to Islamic risk management and control. The study aims to examine the impact of financial, attitude, and knowledge towards the awareness of Takaful among the Kuala Klawang district, Jelebu community. The findings of the study obtained through the distribution of a questionnaire of 90 respondents were analyzed and focused on correlation and regression analysis. The result of the study shows a moderate correlation between financial, attitude, and knowledge towards takaful awareness. Takaful is a reliable financial instrument offering guaranteed and safe protection.

Evaluating the Impact of Hospitality Service Quality on Legal Compliance and Customer Loyalty: A Case Study in Malacca

Muhammad Ilhamuddin Arsad — 2024-12-25

This study investigates the relationship between service quality, management practices, and customer loyalty in Malacca's hospitality sector, focusing on the legal implications for hospitality service providers. By surveying university students, this research identifies key aspects of customer satisfaction and explores the role of compliance with hospitality laws in shaping perceptions and loyalty. Quantitative analysis of the data reveals significant trends regarding the intersection of service quality and legal standards, offering insights for both policymakers and hospitality operators. The findings suggest that adherence to legal standards, combined with a focus on service quality can significantly enhance customer satisfaction and loyalty. The research concludes by proposing actionable recommendations for both hospitality operators and regulatory bodies to ensure improved service quality and legal compliance.

Exploring the Determinants of Financial Well-Being among Rural Households

Suhailah Ibrahim — 2024-12-25

Household financial well-being plays an important role in the B40 community. This study aims to explore the determinants of financial well-being. The literature proves that the level of financial skills and access to financial knowledge significantly influence household financial well-being among the B40 community. In addition, the influence of external factors such as access to financial services, social support, or financial development programs also affects household financial management practices B40 community. This study emphasizes the elements of digital financial literacy, financial socialization, and savings and investment toward the financial well-being of rural households. This kind of concept paper can contribute to knowledge, especially in guiding students, academics, and policymakers, to learn about the concepts of rural financial well-being that exist.

Role of Perceived Authenticity in Souvenir Buying Decisions among Tourists in Bandar Hilir Melaka

Siti Mahera Ahmat Amin — 2024-12-25

This study looks into the influence of perceived authenticity in tourists' souvenir purchasing selections in Bandar Hilir, Melaka, a UNESCO World legacy site known for its rich cultural legacy. The purpose of the study is to comprehend how visitors' attitudes, subjective norms, and sense of behavioral control are influenced by their perception of authenticity and how this affects their purchasing decisions. Grounded on the Theory of Planned Behavior (TPB), the study utilizes a quantitative method, utilizing a structured questionnaire to collect data from both domestic and international tourists visiting Bandar Hilir. This research contributes to the body of knowledge on consumer behavior in the context of cultural tourism by shedding light on the cognitive processes underlying the purchasing behavior of visitors. The results are also likely to have practical consequences for local artists and marketers.

The Prioritization of Sustainable Development Goals by Major Malaysian Islamic Banks: A Comparative Analysis

Nur Zafirah Muhammad Nor — 2024-12-25

The banking sector's alignment with Sustainable Development Goals (SDGs) is critical for advancing global sustainability efforts as it facilitates financial intermediation. A key issue remains the need for more consistency in how Islamic banks prioritize SDGs, making it difficult to assess their collective impact. This study aims to compare the SDG prioritization across Islamic banks in Malaysia, addressing the current variation in sustainability efforts. This study uses qualitative methods by analyzing existing frameworks in the bank’s Annual Report and Sustainability Report. Based on the comparative analysis, the study proposes a standardized SDG framework tailored to Islamic banks, ensuring alignment with Shariah principles and international sustainability standards. The findings highlight disparities in SDG prioritization among Islamic banks and suggest recommendations for more unified and effective sustainability strategies within Malaysia's Islamic banking sector. These insights could guide policymakers and banks toward more impactful sustainability initiatives.

The Relationship Between Parenting Styles and Kindergarten Children’s Social Skills

Zaleha Damanhuri — 2024-12-25

The discussion that takes place in this article sheds light on the relationship between parenting styles and social skills among children. The aim of this study is to (i) identify the level of parenting style practised by parents; (ii) identify the level of social skills among children; (iii) identify the level of social skills among children according to the domains; and (iv) determine the relationship between parenting style and social skills among children. The researcher used the parenting style instrument by Baumrind and Preschool and Kindergarten Behaviour Scale (PKBS-2). The parenting style instrument comprises 32 items, whereas PKBS-2 contains 42 items. The instruments have been employed to gather data about parenting style and social skills among children, categorised into three (3) domains namely social cooperation (A1), social interaction (A2) and social independence (A3). From the outcome, parenting style significantly influences the social skills among preschool children. This indicates that a responsive parenting style is important in ensuring that the children’s social skills develop in full form. The impact of this work is to help parents practise a responsive parenting style to ensure that their children will have a formidable set of social skills.

Bridging Innovation and Sustainability: A Systematic Review of Innovative Work Behavior and Green Practices

Mukhiffun Mukapit — 2024-12-25

This systematic review explores the convergence of innovative work behavior (IWB) and green practices within organizations, aiming to bridge the critical gap between innovation and sustainability. The study synthesizes insights from academic literature to understand how IWB facilitates the adoption and enhancement of green practices and how these practices, in turn, support organizational sustainability. The review investigates the factors influencing employees’ green innovative work behavior (GIWB), identifying key drivers, mediators, and moderators that shape the relationship between environmental corporate social responsibility (ECSR) and GIWB. The findings provide theoretical and practical insights for encouraging sustainability through innovation in the workplace, emphasizing the roles of leadership, organizational culture, and employee engagement. Furthermore, the review highlights challenges and facilitators in incorporating IWB with green practices, featuring successful case studies and best practices across various industries. The study underscores the importance of creating a positive environment for innovation to achieve sustainable outcomes, offering valuable insights for policymakers, managers, and scholars dedicated to advancing the sustainability agenda through innovative approaches. The review concludes with recommendations for future research and practical implications for enhancing the synergy between innovation and sustainability in organizational contexts.

Navigating Emotional Intelligence: A Comprehensive Review of Theories, Models and Applications

Heamalatha Krishnan — 2024-12-25

This study aims to examine the foundational theories, models, and assessment tools of emotional intelligence (EI), focusing on their practical applications in organizational settings. The research conducts a thorough narrative review, analyzing existing literature from key academic databases to identify the strengths and limitations of different EI models. The findings highlight ExzI's significant role in enhancing leadership, teamwork, and employee well-being. By critically evaluating various measurement tools, the study underscores the importance of selecting appropriate EI assessments to inform academic and professional frameworks. The outcomes of this research offer valuable insights for improving EI training programs and integrating emotional competencies into leadership development and organizational strategies.

Rationale for Selecting Taiping, Perak as a Study Location for Ageing: A Conceptual Framework for Age-Friendly Cities

Noorlailahusna Mohd Yusof — 2024-12-25

This conceptual paper explores the rationale for selecting Taiping, Perak, Malaysia, as a study location for ageing research within the framework of the World Health Organization's (WHO) Age-Friendly Cities and Communities (AFCC). Taiping’s rich historical and demographic context and designation as the pilot site for Malaysia’s Age-Friendly City initiative in 2019 highlight its potential as a model for studying ageing in place. This research aims to analyse Taiping's unique characteristics, such as its ageing population, urban design, and social structures, to evaluate its readiness to meet the needs of older adults. The study highlights key factors influencing Taiping’s selection, including community support systems, social participation opportunities, accessible infrastructure, and alignment with WHO’s eight AFCC domains. Preliminary findings suggest that while Taiping exhibits promising features, such as strong community engagement and a well-preserved historical environment, gaps remain in integrating age-friendly practices and policies. This paper addresses these gaps by proposing a conceptual framework tailored to Taiping’s context, aiming to enhance urban planning and policy development for ageing populations. By doing so, it contributes to the global discourse on age-friendly urban environments and offers practical implications for policymakers in Malaysia and beyond.

Examining the Intersection of Civil Society and Democratization: A Bibliometric Analysis

Irwana Nooridayu Muhamad Hakimi — 2024-12-25

This study critically examines the dynamic interplay between civil society and democratization using a bibliometric analysis. The analysis is based on 461 scholarly articles published between 1977 and 2024 in the Scopus database. The data analysis was performed using Harzing Publish or Perish and VOSviewer to identify publication trends, key contributors, research impact, and emerging clusters in the field. The findings reveal that research on civil society and democratization has shown an increasing trajectory over the past decade, with the United States of America as a prominent contributor to the study. Through keyword analysis, several avenues for future exploration in civil society and democratization have been proposed. These avenues include comparative research on civil society, exploring digital transformation and civil society, investigating civil society's involvement in climate change governance and global migration, and integrating interdisciplinary approaches to better understand the challenges and opportunities for civil society in contemporary political environments.

The Impact of Intrinsic and Extrinsic Job Satisfaction on Turnover Intentions: A Moderating Effect of Public and Private Sector Employees

Chanyi Hou — 2024-12-25

The operational efficiency in China's private and public sectors presents significant differences that managers are unaware of, leading to increased turnover intentions. The current research covers the impacts of intrinsic and extrinsic job satisfaction on turnover intentions within the Chinese public sector. This research investigates the correlation between job satisfaction and employee turnover intentions in the Chinese public and private sectors. Data were gathered via questionnaires distributed to employees from multiple public and private enterprises and institutions. The findings indicate clear differences between employees in the public and private sectors regarding the influence of job satisfaction on intentions to turnover. Specifically, Chinese public employees show less extrinsic job satisfaction and less desire to quit than employees employed in the private sector. Moreover, compared to employees in the private sector, those working in the public sector have a direct but insignificant negative relationship between extrinsic job satisfaction and turnover intentions. To improve employee motivation, it is recommended that public-sector managers prioritize enhancing extrinsic job factors and consider reallocating dissatisfied employees to more suitable roles. Furthermore, managers should evaluate whether their organization’s turnover rate is overly high, as it will deteriorate productivity and efficiency.

Religious Non-Profit Organisations’ (RNPOs) Financial Management in Malaysia: Key Drivers and Insights from the Literature

Rozaidy Mahadi — 2024-12-26

Cues to Action and Self-Efficacy in the Health Belief Model: Perceived Risk as Mediating Roles Towards Enhancing Customer Engagement

Rohayah Adiman — 2024-12-28

Understanding and predicting customer engagement (CE) is crucial, especially in the context of medical and health insurance (MHI). In the current global landscape, particularly in light of the COVID-19 pandemic in 2020, gaining insights into customer behavior is essential for shaping future decisions and strategies. This study aims to investigate CE in private hospitals in Malaysia by utilizing the Health Belief Model (HBM). The HBM offers a comprehensive view of how customer beliefs and behaviors affect CE, making it well-suited for this research context. The study employs variance-based structural equation modeling through Smart PLS 4.0, using a sample of 150 private hospital customers in Malaysia. The findings reveal a significant relationship between Cues to Action (CA) and Self-Efficacy (SE) on CE, while perceived risk (PR) does not mediate the relationship between CA and SE about CE.