Cloud ERP Implementation and Firm Performance: Innovation Capability as a Mediator and Top Management Support as a Moderator
Keywords:
Cloud ERP systems, Firm performance, Innovation capability, Top management support, ERP Implementation
Abstract
This study empirically investigates the impact of Cloud ERP systems on firm performance in small and medium-sized enterprises (SMEs), focusing on the mediating role of innovation capability and the moderating role of top management support. The purpose is to understand how the adoption and utilization of Cloud ERP influence financial outcomes, operational efficiency, innovation capabilities, and overall competitive advantage in SMEs. A quantitative research approach was employed, collecting data through a structured questionnaire distributed to 450 SME managers in KSA, yielding 198 valid responses. Statistical analyses, including regression, mediation, and moderation analyses using SPSS, were conducted to examine the relationships between Cloud ERP implementation, innovation capability, top management support, and firm performance. The findings indicate that Cloud ERP implementation significantly enhances firm performance in SMEs. Innovation capability partially mediates the relationship between Cloud ERP implementation and firm performance, suggesting that ERP systems foster innovation, contributing to improved organizational outcomes. Furthermore, top management support moderates these relationships, highlighting its critical role in maximizing the benefits of ERP investments. This study contributes to the literature by providing empirical evidence of the transformative effects of Cloud ERP systems on SME performance, elucidating the mechanisms through which ERP adoption drives innovation and organizational success. The study's originality lies in its comprehensive examination of both direct and indirect pathways linking Cloud ERP to firm performance. It underscores the importance of strategic management and technological integration in enhancing SME competitiveness in the digital era.
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References
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Bansal, A., Panchal, T., Jabeen, F., Mangla, S. K., & Singh, G. (2023). A study of human resource digital transformation (HRDT): A phenomenon of innovation capability led by digital and individual factors. Journal of Business Research, 157, 113611. https://doi.org/10.1016/j.jbusres.2022.113611
Chavez, A., & Duberg, M. (2021a). ERP Usage and its Impact on Firm Performance: A Quantitative Study of Swedish SMEs.
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Chiu, M.-L., & Lin, C.-N. (2022). Developing supply chain open innovation capability: The mediating role of the knowledge creation process, governance mechanism and technology as a driver. Journal of Innovation & Knowledge, 7(4), 100264. https://doi.org/10.1016/j.jik.2022.100264
Chopra, R., Sawant, L., Kodi, D., & Terkar, R. (2022). Utilization of ERP systems in the manufacturing industry for productivity improvement. Materials for Today: Proceedings, 62, 1238–1245. https://doi.org/10.1016/j.matpr.2022.04.529
Christiansen, V., Haddara, M., & Langseth, M. (2022). Factors Affecting Cloud ERP Adoption Decisions in Organizations. Procedia Computer Science, 196, 255–262. https://doi.org/10.1016/j.procs.2021.12.012
Cosma, A., Conte, R., Solina, V., & Ambrogio, G. (2024). Design of KPIs for evaluating the environmental impact of warehouse operations: a case study. Procedia Computer Science, 232, 2701–2708. https://doi.org/10.1016/j.procs.2024.02.087
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Fang, L., Shi, S., Gao, J., & Li, X. (2022). The mediating role of green innovation and green culture in the relationship between green human resource management and environmental performance. PLOS ONE, 17(9), e0274820. https://doi.org/10.1371/JOURNAL.PONE.0274820
Feng, H., Qiao, L., & Lv, Z. (2023). Innovative soft computing-enabled cloud optimization for next-generation IoT in digital twins. Applied Soft Computing, 136, 110082. https://doi.org/10.1016/j.asoc.2023.110082
Füller, J., Hutter, K., Wahl, J., Bilgram, V., & Tekic, Z. (2022). How AI revolutionizes innovation management – Perceptions and implementation preferences of AI-based innovators. Technological Forecasting and Social Change, 178, 121598. https://doi.org/10.1016/j.techfore.2022.121598
Garg, H., Khan, M. I., Yanhong, L., Ibrar, M., Nazif, F., & Latif, A. (2024). Selection of best enterprise resource planning system by using Hamy mean operator with complex spherical fuzzy information. Alexandria Engineering Journal, 86, 494–512. https://doi.org/10.1016/j.aej.2023.11.079
Gede, I., Putra, E., Sentanu, S., & Praharjo, ; Ardik. (2020). Effect of entrepreneurial orientation and knowledge sharing on business performance. Jurnal Inovasi Ekonomi, 5(01). https://doi.org/10.22219/JIKO.V5I01.9859
Gessa, A., Jiménez, A., & Sancha, P. (2023). Exploring ERP systems adoption in challenging times. Insights of SMEs stories. Technological Forecasting and Social Change, 195, 122795. https://doi.org/10.1016/j.techfore.2023.122795
Guderian, C. C., Posth, J.-A., & Grob, L. (2023). Investment decisions and passive portfolio construction utilizing patent analytics: A multi-case study on COVID-19 treatment technologies. The Quarterly Review of Economics and Finance, 92, 66–87. https://doi.org/10.1016/j.qref.2023.08.002
Gupta, S., Meissonier, R., Drave, V. A., & Roubaud, D. (2020). Examining the impact of Cloud ERP on sustainable performance: A dynamic capability view. International Journal of Information Management, 51, 102028. https://doi.org/10.1016/j.ijinfomgt.2019.10.013
Haddara, M., Gøthesen, S., & Langseth, M. (2022). Challenges of Cloud-ERP Adoptions in SMEs. Procedia Computer Science, 196, 973–981. https://doi.org/10.1016/j.procs.2021.12.099
Hansen, H. F., Haddara, M., & Langseth, M. (2023). Investigating ERP System Customization: A Focus on Cloud-ERP. Procedia Computer Science, 219, 915–923. https://doi.org/10.1016/j.procs.2023.01.367
Hoonsopon, D., & Puriwat, W. (2021). Organizational Agility: Key to the Success of New Product Development. IEEE Transactions on Engineering Management, 68(6), 1722–1733. https://doi.org/10.1109/TEM.2019.2929500
Hussain, A., Shahzad, A., & Hassan, R. (2020). Organizational and Environmental Factors with the Mediating Role of E-Commerce and SME Performance. Journal of Open Innovation: Technology, Market, and Complexity, 6(4), 196. https://doi.org/10.3390/joitmc6040196
Hustad, E., & Stensholt, J. (2023). Customizing ERP-systems: A framework to support the decision-making process. Procedia Computer Science, 219, 789–796. https://doi.org/10.1016/j.procs.2023.01.352
Iioka, Y., & Yamada, Y. (2023). The evolution of capital structure and debt governance: Evidence from private equity-backed companies in Japan. Pacific-Basin Finance Journal, 79, 102017. https://doi.org/10.1016/j.pacfin.2023.102017
Jayeola, O., Sidek, S., Abdul-Samad, Z., Hasbullah, N. N., Anwar, S., An, N. B., Nga, V. T., Al-Kasasbeh, O., & Ray, S. (2022a). The mediating and moderating effects of top management support on the cloud ERP implementation–financial performance relationship. Sustainability, 14(9), 5688.
Jayeola, O., Sidek, S., Abdul-Samad, Z., Hasbullah, N. N., Anwar, S., An, N. B., Nga, V. T., Al-Kasasbeh, O., & Ray, S. (2022b). The Mediating and Moderating Effects of Top Management Support on the Cloud ERP Implementation–Financial Performance Relationship. Sustainability 2022, Vol. 14, Page 5688, 14(9), 5688. https://doi.org/10.3390/SU14095688
Jayeola, O., Sidek, S., Rahman, A. A., Bali Mahomed, A. S., & Jimin, H. (2020). Contextual factors and strategic consequences of cloud enterprise resource planning (ERP) adoption in Malaysian manufacturing SMEs: A conceptual framework.
Jayeola, O., Sidek, S., Sanyal, S., Hasan, M. M., Singh, A. P., & Hasan, S. I. (2022). The nexus between top management support on change management, cloud ERP implementation, and performance of SMEs. Academic Journal of Interdisciplinary Studies, 11(3), 293–309.
Jayeola, O., Sidek, S., Sanyal, S., Hasan, S. I., An, N. B., Mofoluwa Ajibade, S.-S., & Phan, T. T. H. (2022). Government financial support and financial performance of SMEs: A dual sequential mediator approach. Heliyon, 8(11), e11351. https://doi.org/10.1016/j.heliyon.2022.e11351
Jo, H., & Bang, Y. (2023). Understanding continuance intention of enterprise resource planning (ERP): TOE, TAM, and IS success model. Heliyon, 9(10), e21019. https://doi.org/10.1016/j.heliyon.2023.e21019
Lee, H.-Y., & Wang, N.-J. (2019). Cloud-based enterprise resource planning with elastic model–view–controller architecture for Internet realization. Computer Standards & Interfaces, 64, 11–23. https://doi.org/10.1016/j.csi.2018.11.005
Liu, G., Xie, Z., & Li, M. (2023). Does economics and management education make managers more cautious? Evidence from R&D of Chinese listed firms. Research in International Business and Finance, 64, 101847. https://doi.org/10.1016/j.ribaf.2022.101847
Lu, L., Liang, C., Gu, D., Ma, Y., Xie, Y., & Zhao, S. (2021). What advantages of blockchain affect its adoption in the elderly care industry? A study based on the technology–organization–environment framework. Technology in Society, 67, 101786. https://doi.org/10.1016/j.techsoc.2021.101786
Lutfi, A., Alrawad, M., Alsyouf, A., Almaiah, M. A., Al-Khasawneh, A., Al-Khasawneh, A. L., Alshira’h, A. F., Alshirah, M. H., Saad, M., & Ibrahim, N. (2023). Drivers and impact of big data analytic adoption in the retail industry: A quantitative investigation applying structural equation modeling. Journal of Retailing and Consumer Services, 70, 103129. https://doi.org/10.1016/j.jretconser.2022.103129
Maroufkhani, P., Tseng, M.-L., Iranmanesh, M., Ismail, W. K. W., & Khalid, H. (2020). Big data analytics adoption: Determinants and performances among small to medium-sized enterprises. International Journal of Information Management, 54, 102190. https://doi.org/10.1016/j.ijinfomgt.2020.102190
Nguyen, T. H., Le, X. C., & Vu, T. H. L. (2022). An Extended Technology-Organization-Environment (TOE) Framework for Online Retailing Utilization in Digital Transformation: Empirical Evidence from Vietnam. Journal of Open Innovation: Technology, Market, and Complexity, 8(4), 200. https://doi.org/10.3390/joitmc8040200
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Published
2025-02-28
How to Cite
AlShammari, A. S. (2025). Cloud ERP Implementation and Firm Performance: Innovation Capability as a Mediator and Top Management Support as a Moderator. Information Management and Business Review, 17(1(I), 311-327. https://doi.org/10.22610/imbr.v17i1(I).4403
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Research Paper
Copyright (c) 2025 Awwad Saad AlShammari
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