Analysis of Public Satisfaction Index on the Regional Library Service at the Autonomous Regency

  • Hardiyansyah - Universitas Bina Darma, Palembang
  • R. Junita Universitas Tamansiswa, Palembang
  • D. Triana Civil servants at Ogan KomeringIlir Local Library
  • Koesharijadi - Universitas Bina Darma, Palembang
  • D. Mellita Universitas Bina Darma, Palembang
  • M. Akbar Universitas Bina Darma, Palembang
DOI: https://doi.org/10.22610/jsds.v8i4.2060
Keywords: Public Satisfaction Index, public services, service quality, library, literacy, OKI

Abstract

This study aims at finding out the community satisfaction index on the service of the Regional Library of Ogan KomeringIlir (OKI) regency. Through a quantitative descriptive method with questionnaire distribution to 150 respondents, the result showed that the public service has run well. As all components of the community satisfaction index were in "good" category with an average score of 77.61. The component of service that received the highest score was "courtesy and friendliness" of the serving personnel with a score of 3.22. Meanwhile, "terms of service" component got the lowest score 3.02. In other words, things related to various requirements in obtaining the service should be of particular concern because this component obtained the lowest score. There should be a solution to this problem so the community would be able to access the service easily without any complaints or dissatisfaction.

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References

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Published
2018-02-24
How to Cite
-, H., Junita, R., Triana, D., -, K., Mellita, D., & Akbar, M. (2018). Analysis of Public Satisfaction Index on the Regional Library Service at the Autonomous Regency. Journal of Social and Development Sciences, 8(4), 24-32. https://doi.org/10.22610/jsds.v8i4.2060
Issue
Vol 8 No 4 (2017)
Section
Research Paper

Copyright (c) 2018 Hardiyansyah -, R. Junita, D. Triana, Koesharijadi -, D. Mellita, M. Akbar

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