Organisational Commitment and Job Satisfaction as Antecedents of Organisational Citizenship Behaviour
Keywords:
Organisational commitment, job satisfaction, organisational citizenship behaviour
Abstract
Contemporary challenges facing organisations emphasise the need for a calibre of employees who exude organisational citizenship behaviour (OCB) and organisational commitment (OC), including a satisfactory level of job satisfaction (JS). Research is replete with supporting evidence that OCB is triggered by JS and that JS is positively related with OC. Although the relationship between these constructs is considered important, research exploring the relationship between these three constructs in the context of a water utility remains scarce. The primary objective of this research was to examine the impact of OC and JS on OCB at a water utility company in Gauteng. A survey was utilised to elicit responses from 400 sampled participants. A quantitative approach was adopted by which exploratory factor analysis (EFA), correlation and regression analyses were performed to analyse data. Using EFA, three factors of OC were extracted. The results further showed a positive correlation between affective commitment and normative commitment; JS and OCB; and no predictive relationship was observed between continuance commitment and OCB. Based on the findings, it was recommended that JS, OC and OCB should be improved through mechanisms such as job-fit, job enrichment career advancement performance-related pay and mentorship programmes.
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References
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Güleryüz, G., Güney, S., Aydin, E. M. & Aşan, O. (2008). The mediating effect of job satisfaction between emotional intelligence and organisational commitment of nurses: a questionnaire survey. International Journal of Nursing Studies, 45, 1625-1635.
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Herzberg, F. M. & Snyderman, B. (1959). The motivation to work, 2, li.
Hettiararchchi, H. A. H. & Jayarathna, S. M. D. Y. (2014). The effect of employee work-related attitudes on employee job performance: a study of tertiary and vocational education sector in Sri Lanka. IOSR Journal of Business and Management (IOSR-JBM), 16(4), 74-83.
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Jaros, S. (2007). Meyer and Allen model of organisational commitment: measurement issues. The Institute of Chartered Financial Analysts of India Journal of Organisational Behaviour, 6(4), 1-25.
Jung, H. S. & Yoon, H. H. (2012). The effects of emotional intelligence on counterproductive work behaviours and organisational citizen behaviours among food and beverage employees in a deluxe hotel. International Journal of Hospitality Management, 31(2), 369-378.
Kaplan, M., Ogut, E., Kaplan, A. & Aksay, K. (2012). The relationship between job satisfaction and organisational commitment: the case of hospital employees. World Journal of Management, 4(1), 22-29.
Kargar, M. (2012). Evaluation of organisational commitment of employees in university; case study: Islamic Azad University. Journal of Basic and Applied Scientific Research, 2(5), 5017-5021.
Kasemsap, K. (2013). Strategic human resource practice: a functional framework and causal model of leadership behaviour, job satisfaction, organisational commitment and job performance. Journal of Social and Development Sciences, 4(5), 198-204.
Khan, R., Naseem, A. & Masood, S. A. (2016). Effect of continuance commitment and organizational cynicism on employee satisfaction in engineering organizations. International Journal of Innovation, Management and Technology, 7(4), 141-146.
Khan, S. D., Nawaz, A. & Jan, F. A. (2012). Impact of demographic diversities on the job satisfaction and its consequences: case of academicians in higher learning institutions of Pakistan (application of stepwise multiple regression). Global Journal of Management and Business Research, 12(19), 34-43.
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Liu, C., Li, Q. & Zhao X. (2009). Challenges and opportunities in collaborative business process management: overview of recent advances and introduction to the special issue. Information Systems Frontiers. 11, 201–209, DOI 10.1007/s10796-008-9089-0.
Lo, M. C. & Ramayah, T. (2009). Dimensionality of organizational citizenship behaviour (OCB) in a multicultural society: the case of Malaysia. International Business Research, 2(1), 48-55.
Lumley, E. J., Coetzee, M., Tladinyane, R. & Ferreira, N. (2011). Exploring the job satisfaction and organisational commitment of employees in the information technology environment. Southern African Business Review, 15(1), 100-118.
Mamman, A., Kamoche, K. & Bakuwa, R. (2011). Diversity, organisational commitment and organisational citizenship behaviour: an organising framework. Human Resource Management Review, 22, 285-302.
Meyer, J. P. & Allen, N. J. (1991). A three-component conceptualization of organisational commitment. Human Resource Management Review, 1(1), 61-89.
Meyer, J. P. & Parfyonova, N. M. (2010). Normative commitment in the workplace: a theoretical analysis and re-conceptualization. Human Resource Management Review, 20, 283-294.
Mishra, S. K., Mishra, B. & Kumar, P. (2010). Traditional attitudinal variables matters for organisational citizenship behaviour among middle-level managers. Journal of the Indian Academy of Applied Psychology, 36(2), 255-261.
Modassir, A. & Singh, T. (2008). Relationship of emotional intelligence with transformational leadership and organisational citizenship behaviour. International Journal of Leadership Studies, 4(1), 3-21.
Mohammad, J., Habib, F. Q. & Alias, M. A. (2011). Job satisfaction and organisational citizenship behaviour: an empirical study at higher learning institutions. Asian Academy of Management Journal, 16(2), 149-165.
Morris, M. G. & Venkatesh, V. (2010). Job characteristics and job satisfaction: Understanding the role of enterprise resource planning system implementation. MIS Quarterly 34(1), 143-161.
Morrow, P. P. (2011). Managing organisational commitment: insights from longitudinal research. Journal of Vocational Behaviour, 79, 18-35.
Mulaik, S. A. (2009). Foundations of factor analysis. 2nd ed. Boca Raton: Tailor & Francis Group, LLC.
Nadiri, H. & Tanova, C. (2010). An investigation of the role of justice in turnover intentions, job satisfaction, and organisational citizenship behaviour in hospitality industry. International Journal of Hospitality Management, 29, 33-41.
Namasivayam, K. & Zhao, X. (2007). An investigation of the moderating effects of organisational commitment on the relationships between work-family conflict and job satisfaction among hospitality employees in India. Tourism Management, 28, 1212-1223.
Neininger, A., Lehmann-Willenbrock, N., Kauffeld, S. & Henschel, A. (2010). Effects of team and organizational commitment-a longitudinal study. Journal of Vocational Behaviour, 76, 567-579.
Nematian, M., Zadeh, M. R. & Chehrazi, B. (2015). Effectiveness of organisational commitment and organisational learning of the official staff of human resource management of National Iranian organisational citizenship behavior on south oil company. Indian Journal of Fundamental and Applied Life Sciences, 5(S4), 378-388.
Ng, T. W. H. & Feldman, D. C. (2011). Affective organisational commitment and citizenship behaviour: linear and non-linear moderating effects of organisational tenure. Journal of Vocational Behaviour, 79, 528-537.
Nielsen, T. M., Bachrach, D. G., Sundstrom, E. & Halfhill, T. R. (2012). Utility of OCB: organisational citizenship behaviour and group performance in a resource allocation framework. Journal of Management, 38(2), 668-694.
Noor, A. (2009). Examining organisational citizenship behaviour as the outcome of organisational commitment: a study of university teachers of Pakistan. Proceedings 2nd China Banking Regulatory Commission. Pakistan: Army Public College of Management Sciences (APCOMS).
Organ, D. W. (1988). Organizational citizenship behavior: the good soldier syndrome. Lexington, MA: Lexington Books.
Organ, D. W. (1997). Organizational citizenship behavior: it’s construct clean-up time. Human Performance, 10, 85-97.
Organ, D. W. & Ryan, K. (1995). A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior. Personnel Psychology, 48, 775-802.
Osborne, J. (2008). Best practices in quantitative methods. California: Sage Publications.
Özdem, G. (2012). The relationship between the organisational citizenship behaviours and the organisational and professional commitments of secondary school teachers. Journal of Global Strategic Management, 12, 47-64.
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Published
2019-01-16
How to Cite
Motaung, T. L., & Radebe, P. Q. (2019). Organisational Commitment and Job Satisfaction as Antecedents of Organisational Citizenship Behaviour. Journal of Economics and Behavioral Studies, 10(6A(J), 109-122. https://doi.org/10.22610/jebs.v10i6A.2667
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Section
Research Paper
Copyright (c) 2019 Thembi Laura Motaung, Patrick Qena Radebe
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