Examining the Impact of Antecedents of Firm Performance on Companies in South Africa
Keywords:
Social media, Knowledge sharing, Information sharing, Firm performance, Social Identity Theory
Abstract
The aim of this study is to establish the impact of social media, information sharing and knowledge sharing on firm performance among companies in South Africa, Gauteng province in particular. In as much as the issue of social media communication has received great benefits and growth within organisations, little has been researched about the impact of social media on job performance, knowledge sharing and information sharing among companies in the Gauteng province, South Africa. Social Identity Theory (SIT) has been used to explain the associations in the model. Questionnaires were distributed to both management staff and lower level employees in the companies in Gauteng province of South Africa. This study used a quantitative research methodology using Smart PLS software. This software was employed to test the relationships among the four hypotheses. The results showed that there is a positive and significant relationship among the four proposed hypotheses. Basing on the findings of this research, recommendations were made to both the top-level employees and lower level employees in the companies in South Africa. This study is expected to have real-world and academic implications to policymakers for the companies in South Africa. On top of this, the study will provide new insights and added first-hand knowledge to the existing body of literature which is meagre in South African companies.
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References
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Ashforth, B. E. & Mael, F. (1989). Social identity theory and the organisation. Academy of Management Review, 14, 20-39.
Badea, M. (2014). Social media and organizational communication. Procedia – Social & Behavioral Sciences, 149, 70-75.
Bagozzi, R. P. & Yi, Y. (1988). On the Evaluation of Structural Equation Models. Journal of Academy of Marketing Science, 16(1), 74-94.
Baruah, T. D. (2012). Effectiveness of social media as a tool of communication and its potential for technology-enabled connections: a micro-level study. International Journal of Scientific & Research Publications, 2(5), 1-10.
Becker, T. E. (1992). Foci and bases of commitment: Are they distinctions worth making? Academy of Management Journal, 35, 232-244.
Bian, W., Shang, J. & Zhang, J. (2016). Two-way information sharing under supply chain competition. International Journal of Production Economics, 178, 82-94.
Bontis, N., Richards, D. & Serenko, A. (2011). Investigating the role of information sharing, job characteristics, and employee satisfaction. The Learning Organization, 18(3), 239-250.
Brooks, S. & Califf, C. (2016). Social media-induced technostress: its impact on the job performance of it professionals and the moderating role of job characteristics.
Burke, K. (1937). Attitudes Toward History. New York: The New Republic Publishing House.
Carmeli, A., Gilat, G. & Waldman, D. A. (2007). The role of perceived organisational performance in organisational identification, adjustment and job performance. Journal of Management Studies, 44, 972-992.
Carmon, A. F., Miller, A. N., Raile, A. N. W. & Roers, M. M. (2010). Fusing family and firm: Employee perceptions of perceived homophile, organisational justice, organisational identification, and organisational commitment in family businesses. Family Business Strategy, 1, 210-223.
Cheney, G. (1983). Organisational identification as process and product: a field study. Unpublished master’s thesis. Indiana: Purdue University Press.
Chinomona, E. & Omoruyi. O. (2017). Southern African Institute of Management Sciences (SAIMS) 2017 Conference proceedings. Free State. South Africa. www.saibw.co.za
Chumg, H. F., Seaton, J., Cooke, L. & Ding, W. Y. (2016). Factors affecting employees’ knowledge-sharing behavior in the virtual organisation from the perspectives of well-being and organizational behavior. Computers in Human Behaviour, 64, 432-448.
Chung, A. Q. H., Andreev, P., Benyoucef, M., Duane, A. & O’Reilly, P. (2016). Managing an organisation’s social media presence: an empirical stage of growth model. International Journal of Information Management, 37, 1405-1417.
Dong, J. Q. & Wu, W. (2015). Business value of social media technologies: Evidence from online user innovation communities. Journal of Strategic Information Systems, 24, 113-127.
Dukerich, J. M., Kramer, R. & Parks, J. M. (1998). The dark side of organisational identification. In Whetton D.A. & Godfrey P.C. eds. Identity in organisations: building theory through conversations. Thousand Oaks, CA: SAGE. pp. 245-256.
Ellemers, N., Spears, R. & Doosje, B. (1997). Sticking together or falling apart: In-group identification as a psychological determinant of group commitment versus individual mobility. Journal of Personality and Social Psychology, 72, 617-626.
Felix, R., Rauschnabel, P. A. & Hinsch, C. (2017). Elements of strategic social media marketing: a holistic framework. Journal of Business Research, 70, 118-126.
Gil-Garcia, R. & Sayogo, D. S. (2016). Government inter-organisational information sharing initiatives: understanding the main determinants of success. Government Information Quarterly, 33, 572-582.
Gupta, P., Seetharaman, A. & Raj, J. R. (2013). The usage and adoption of cloud computing by small and medium businesses. International Journal of Information Management, 33, 861-874.
Hansen, J. M. & Levin, M. A. (2016). The effect of apathetic motivation on employees’ intentions to use social media for businesses. Journal of Business Research, 69, 6058-6066.
Hatala, J. P. & Lutta, J. G. (2009). Managing information sharing within an organizational setting: a social network perspective. Performance Improvement Quarterly, 21(4), 5-33.
Hogg, M. A. & Vaughn, G. M. (2002). Social Psychology. 3rd edition. London: Prentice Hall.
Hogg, M. A., Abrams, D., Otten, S. & Hinkle, S. (2004). The social identity perspective: Intergroup relations, self-conception, and small groups. Small Group Research, 35, 246-276.
Hussain, K., Konar, R. & Ali, F. (2016). Measuring service innovation performance through team culture and knowledge sharing behavior in Hotel Services: a PLS approach. Procedia-Social & Behavioral Sciences, 224, 35-43.
Ismaeel, N. & Qammach, J. (2016). The mediating role of knowledge sharing on the relationship between IT capability and IT support as predictors of innovation performance: an empirical study on mobile companies in Iraq. Procedia Economics & Finance, 39, 562-570.
Kuzu, O. H. & Ozilhan, D. (2014). The effect of employee relationships and knowledge sharing on employees’ performance: empirical research on the service industry. Procedia – Social & Behavioral Science, 109, 1370-1374.
Kwahk, K. Y. & Park, D. H. (2016). The effects of network sharing on knowledge-sharing activities and job performance in enterprise social media environments. Computers in Human Behavior, 55, 826-839.
Li, L., Qian, G. & Qian, Z. (2012). The performance of small and medium-sized technology-based enterprises: Do product diversity and international diversity matter? International Business Review, 21, 941-956.
Li, X., Zhang, J., Zhang, S. & Zhou, M. (2016). A multilevel analysis of the role of interactional justice in promoting knowledge-sharing behavior: the mediated role of organizational commitment. Industrial Marketing Management.
Llopis, O. & Foss, N. J. (2016). Understanding the climate-knowledge sharing relation: the moderating roles of intrinsic motivation and job autonomy. European Management Journal, 34, 135-144.
Lotfi, Z., Mukhtar, M., Sahran, S. & Zadeh, A. T. (2013). Information sharing in supply chain management. Procedia Technology, 11, 298-304.
Mael, F. & Ashforth, B. E. (1992). Alumni and their alma mater: A partial test of the reformulated model of organisational identification. Journal of Organisational Behaviour, 13, 103-123.
Macnamara, J. & Zerfass, A. (2012). Social media communication in organisations: the challenges of balancing openness, strategy and management. International Journal of Strategic Communication, 6(4), 287-308.
Moghavvemi, S., Sharabati, M., Paramanathan, T. & Rahin, N. M. (2017). The impact of perceived enjoyment, perceived reciprocal benefits and knowledge power on students’ knowledge sharing through Facebook. The International Journal of Management Education, 15, 1-12.
Moshabbaki, A. & Jaha'nyan, S. (2009). A trust-based model for knowledge sharing in ERP adopting organisations. Journal of Knowledge Management Practice, 10(1).
Munirat, Y., Sanni, I. M. & Kazeem, A. O. (2014). The impact of management information system (MIS) on the performance of business organization in Nigeria. International Journal of Humanities Social Sciences & Education (IJHSSE), 1(2), 76-86.
Nascimento, A. M. & da Silveira, D. S. (2016). A systematize mapping study on using social media for business
process improvement. Computers in Human Behavior, 1-6.
Navimipour, N. J. & Charband, Y. (2016). Knowledge sharing mechanisms and techniques in project teams: literature review, classification and current trends. Computers in Human Behaviour, 62, 730-742.
Nisaf, M. S. M. & Wickramasinghe, V. (2013). Organizational policy as a moderator between online social networking and job performance. The Journal of Information and Knowledge Management Systems. 43(2), 161-184.
Nunnally, J. & Bernstein, I. (1994). Psychometric theory. (3rd Edition). New York: McGraw-Hill.
Olaisen, J. & Revang, O. (2017). Working smarter and greener: collaborative knowledge sharing in virtual global project teams. International Journal of Information Management, 37, 1441-1448.
Ou, C. X. J., Davision, R. & Wong, L. H. M. (2016). Using interactive systems for knowledge sharing: the impact of individual contextual preferences in China. Information & Management, 53, 145-156.
Paulin, D. & Suneson, K. (2012). Knowledge transfer, knowledge sharing and knowledge barriers – three blurred terms in KM. The Electronic Journal of Knowledge Management, 10(1), 81-91.
Pinho-costa, L., Yakubu, K., Hoedebecke, K., Laranjo, L., Reichel, C. P., Colon-Gonzalez, M. C., Neves, A. N. & Errami, H. (2016). Healthcare hashtag index development: identifying global impact in social media. Journal of Biomedical informatics, 63, 390-399.
Pooe, D., Mafini, C. & Loury-Okoumba, V. W. (2015). The influence of information sharing, supplier trust and supplier synergy on supplier performance: the case of small and medium enterprises. Journal of Transport & Supply Chain Management, 9(1), 1-11.
Pratt, M. G. (1998). To be or not to be? Central questions in organisational identification. In Whetton, D. A. & Godfrey, P. C., eds. Identity in Organizations: Building Theory Through Conversations. Thousand Oaks, CA: SAGE. pp. 171-207.
Quinton, S. & Wilson, D. (2016). Tensions and ties and social media networks: towards a model of understanding business relationship development and business performance enhancement through the use of LinkedIn. Industrial Marketing Management, 54, 15-24.
Rauniar, R., Rawski, G., Yang, J. & Johnson, B. (2014). Technology acceptance model (TAM) and social media usage: an empirical study on Facebook. Journal of Enterprise Information Management, 27(1), 6-30.
Razak, N. A., Pangil, F., Md Zin, M. L., Azlina, N., Yunus, M. & Asnawi, N. H. (2016). Theories of knowledge sharing behavior in business strategy. Procedia Economics and Finance, 37, 545-553.
Razak, N. A., Pangil, F., Zin, M. L. M., Yunus, N. M. Y. & Asnawi, N. H. (2016). Theories of knowledge sharing behavior in business strategy. Procedia Economics and Finance, 37, 545-553.
Ryden, P., Ringberg, T. & Wilke, R. (2015). How managers’ shared mental models of business-customer interactions create different sense-making of social media. Journal of Interactive Marketing, 31, 1-16
Saboo, A. R., Kumar, V. & Ramani. (2016). Evaluating the impact of social media activities on human brand sales. International Journal of Research in Marketing, 33, 524-541.
Saboo, A. R., Kumar, V. & Ramani, G. (2016). Evaluating the impact of social media activities on human brands sales. International Journal of Research in Marketing, 33, 524-541.
Scott, C. R. (2007). Communication and Social Identity Theory: Existing and potential connections in organisational identification research. Communication Studies, 58, 123-138.
Sidorova, Y., Amaboldi, M. & Radaelli, J. (2016). Social media and performance measurement systems: towards a new model. International Journal of Productivity and Performance Management, 65(2), 139-161.
Sivertzen, A. M., Nilsen, E. R. & Olafsen, A. H. (2013). Employer branding: employer attractiveness and the use of social media. Journal of Product & Brand Management, 22(7), 473-483.
Srikanth, P. B. & Jomon, M. G. (2013). Role ambiguity and role performance effectiveness: moderating the effect of feedback-seeking behavior. Asian Academy of Management Journal, 18(2), 105-127.
Swani, K., Milne, G. R., Brown, B. P., Assaf, A. G. & Donthu, N. (2016). What messages to post? Evaluating the
popularity of social media communications in business versus consumer markets. Industrial Marketing Management.
Tajfel, H. & Turner, J. (1979). An integrative theory of intergroup conflict. In Austin W.G. & Worschel, S., eds. The social psychology of intergroup relations. Monterey, CA: Brooks/Cole. pp. 33-47.
Terry, D., Hogg, M. & White, K. (1999). The theory of planned behaviour: Self-identity, social identity, and group norms. British Journal of Social Psychology, 38, 225-244.
Tong, P. Y. & Crosno, J. (2016). Are information asymmetry and sharing good, bad, or context dependent? A meta-analytic review. Industrial Marketing Management, 56, 167-180.
Trivellas, P., Akrivouli, Z., Tsifora, E. & Tsoutsa, P. (2015). The impact of knowledge sharing culture on job satisfaction in accounting firms. The mediating effect of general competencies. Procedia Economics & Finance, 19, 238-247.
Tseng, S. M. & Huang, J. S. (2011). The correlation between Wikipedia and knowledge sharing on job performance. Expert System with Applications, 38, 6118-6124.
Van Dick, R., Christ, O., Stellmacher, J., Wagner, U., Ahlswede, O. & Grubba, C. (2004). Should I stay or should I go? Explaining turnover intentions with organisational identification and job satisfaction. British Journal of Management, 15, 351-360.
Vasquez, L. M. G. & Velez, I. S. (2011). Social media as a strategic tool for corporate communication. Revista Internacional De Relaciones Publicas, 2(1), 157-174.
Wang, W. Y. C., Pauleen, D. J. & Zhang, T. (2016). How social media applications affect B2B communication and improve business performance in SMEs. Industrial Marketing Management, 54, 4-14.
Wang, Z., Sharma, P. N. & Cao, J. (2016). From knowledge sharing to firm performance: a predictive model comparison. Journal of Business Research, 69, 4650-4658.
Wu, C. W. (2016). The performance impact of social media in the chain store industry. Journal of Business Research, 69, 5310-5316.
Wu, I. L., Chuang, C. H. & Hsu, C. H. (2014). Information sharing and collaborative behaviors in enabling supply chain performance: a social exchange perspective. International Journal of Production Economics, 148, 122-132.
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Akturan, A. & Gunduz Cekmecelioglu, H. (2016). The effect of knowledge sharing and organizational citizenship behaviours on creative behaviours in Educational Institutions. Procedia-Social & Behavioral Sciences, 235, 342-350.
Anderson, J. C. & Gerbing, D. W. (1988). Structural equation modelling in practice: a review and recommended two-step approach, Psychological Bulletin, 103(3), 411-423.
Ashforth, B. E. & Mael, F. (1989). Social identity theory and the organisation. Academy of Management Review, 14, 20-39.
Badea, M. (2014). Social media and organizational communication. Procedia – Social & Behavioral Sciences, 149, 70-75.
Bagozzi, R. P. & Yi, Y. (1988). On the Evaluation of Structural Equation Models. Journal of Academy of Marketing Science, 16(1), 74-94.
Baruah, T. D. (2012). Effectiveness of social media as a tool of communication and its potential for technology-enabled connections: a micro-level study. International Journal of Scientific & Research Publications, 2(5), 1-10.
Becker, T. E. (1992). Foci and bases of commitment: Are they distinctions worth making? Academy of Management Journal, 35, 232-244.
Bian, W., Shang, J. & Zhang, J. (2016). Two-way information sharing under supply chain competition. International Journal of Production Economics, 178, 82-94.
Bontis, N., Richards, D. & Serenko, A. (2011). Investigating the role of information sharing, job characteristics, and employee satisfaction. The Learning Organization, 18(3), 239-250.
Brooks, S. & Califf, C. (2016). Social media-induced technostress: its impact on the job performance of it professionals and the moderating role of job characteristics.
Burke, K. (1937). Attitudes Toward History. New York: The New Republic Publishing House.
Carmeli, A., Gilat, G. & Waldman, D. A. (2007). The role of perceived organisational performance in organisational identification, adjustment and job performance. Journal of Management Studies, 44, 972-992.
Carmon, A. F., Miller, A. N., Raile, A. N. W. & Roers, M. M. (2010). Fusing family and firm: Employee perceptions of perceived homophile, organisational justice, organisational identification, and organisational commitment in family businesses. Family Business Strategy, 1, 210-223.
Cheney, G. (1983). Organisational identification as process and product: a field study. Unpublished master’s thesis. Indiana: Purdue University Press.
Chinomona, E. & Omoruyi. O. (2017). Southern African Institute of Management Sciences (SAIMS) 2017 Conference proceedings. Free State. South Africa. www.saibw.co.za
Chumg, H. F., Seaton, J., Cooke, L. & Ding, W. Y. (2016). Factors affecting employees’ knowledge-sharing behavior in the virtual organisation from the perspectives of well-being and organizational behavior. Computers in Human Behaviour, 64, 432-448.
Chung, A. Q. H., Andreev, P., Benyoucef, M., Duane, A. & O’Reilly, P. (2016). Managing an organisation’s social media presence: an empirical stage of growth model. International Journal of Information Management, 37, 1405-1417.
Dong, J. Q. & Wu, W. (2015). Business value of social media technologies: Evidence from online user innovation communities. Journal of Strategic Information Systems, 24, 113-127.
Dukerich, J. M., Kramer, R. & Parks, J. M. (1998). The dark side of organisational identification. In Whetton D.A. & Godfrey P.C. eds. Identity in organisations: building theory through conversations. Thousand Oaks, CA: SAGE. pp. 245-256.
Ellemers, N., Spears, R. & Doosje, B. (1997). Sticking together or falling apart: In-group identification as a psychological determinant of group commitment versus individual mobility. Journal of Personality and Social Psychology, 72, 617-626.
Felix, R., Rauschnabel, P. A. & Hinsch, C. (2017). Elements of strategic social media marketing: a holistic framework. Journal of Business Research, 70, 118-126.
Gil-Garcia, R. & Sayogo, D. S. (2016). Government inter-organisational information sharing initiatives: understanding the main determinants of success. Government Information Quarterly, 33, 572-582.
Gupta, P., Seetharaman, A. & Raj, J. R. (2013). The usage and adoption of cloud computing by small and medium businesses. International Journal of Information Management, 33, 861-874.
Hansen, J. M. & Levin, M. A. (2016). The effect of apathetic motivation on employees’ intentions to use social media for businesses. Journal of Business Research, 69, 6058-6066.
Hatala, J. P. & Lutta, J. G. (2009). Managing information sharing within an organizational setting: a social network perspective. Performance Improvement Quarterly, 21(4), 5-33.
Hogg, M. A. & Vaughn, G. M. (2002). Social Psychology. 3rd edition. London: Prentice Hall.
Hogg, M. A., Abrams, D., Otten, S. & Hinkle, S. (2004). The social identity perspective: Intergroup relations, self-conception, and small groups. Small Group Research, 35, 246-276.
Hussain, K., Konar, R. & Ali, F. (2016). Measuring service innovation performance through team culture and knowledge sharing behavior in Hotel Services: a PLS approach. Procedia-Social & Behavioral Sciences, 224, 35-43.
Ismaeel, N. & Qammach, J. (2016). The mediating role of knowledge sharing on the relationship between IT capability and IT support as predictors of innovation performance: an empirical study on mobile companies in Iraq. Procedia Economics & Finance, 39, 562-570.
Kuzu, O. H. & Ozilhan, D. (2014). The effect of employee relationships and knowledge sharing on employees’ performance: empirical research on the service industry. Procedia – Social & Behavioral Science, 109, 1370-1374.
Kwahk, K. Y. & Park, D. H. (2016). The effects of network sharing on knowledge-sharing activities and job performance in enterprise social media environments. Computers in Human Behavior, 55, 826-839.
Li, L., Qian, G. & Qian, Z. (2012). The performance of small and medium-sized technology-based enterprises: Do product diversity and international diversity matter? International Business Review, 21, 941-956.
Li, X., Zhang, J., Zhang, S. & Zhou, M. (2016). A multilevel analysis of the role of interactional justice in promoting knowledge-sharing behavior: the mediated role of organizational commitment. Industrial Marketing Management.
Llopis, O. & Foss, N. J. (2016). Understanding the climate-knowledge sharing relation: the moderating roles of intrinsic motivation and job autonomy. European Management Journal, 34, 135-144.
Lotfi, Z., Mukhtar, M., Sahran, S. & Zadeh, A. T. (2013). Information sharing in supply chain management. Procedia Technology, 11, 298-304.
Mael, F. & Ashforth, B. E. (1992). Alumni and their alma mater: A partial test of the reformulated model of organisational identification. Journal of Organisational Behaviour, 13, 103-123.
Macnamara, J. & Zerfass, A. (2012). Social media communication in organisations: the challenges of balancing openness, strategy and management. International Journal of Strategic Communication, 6(4), 287-308.
Moghavvemi, S., Sharabati, M., Paramanathan, T. & Rahin, N. M. (2017). The impact of perceived enjoyment, perceived reciprocal benefits and knowledge power on students’ knowledge sharing through Facebook. The International Journal of Management Education, 15, 1-12.
Moshabbaki, A. & Jaha'nyan, S. (2009). A trust-based model for knowledge sharing in ERP adopting organisations. Journal of Knowledge Management Practice, 10(1).
Munirat, Y., Sanni, I. M. & Kazeem, A. O. (2014). The impact of management information system (MIS) on the performance of business organization in Nigeria. International Journal of Humanities Social Sciences & Education (IJHSSE), 1(2), 76-86.
Nascimento, A. M. & da Silveira, D. S. (2016). A systematize mapping study on using social media for business
process improvement. Computers in Human Behavior, 1-6.
Navimipour, N. J. & Charband, Y. (2016). Knowledge sharing mechanisms and techniques in project teams: literature review, classification and current trends. Computers in Human Behaviour, 62, 730-742.
Nisaf, M. S. M. & Wickramasinghe, V. (2013). Organizational policy as a moderator between online social networking and job performance. The Journal of Information and Knowledge Management Systems. 43(2), 161-184.
Nunnally, J. & Bernstein, I. (1994). Psychometric theory. (3rd Edition). New York: McGraw-Hill.
Olaisen, J. & Revang, O. (2017). Working smarter and greener: collaborative knowledge sharing in virtual global project teams. International Journal of Information Management, 37, 1441-1448.
Ou, C. X. J., Davision, R. & Wong, L. H. M. (2016). Using interactive systems for knowledge sharing: the impact of individual contextual preferences in China. Information & Management, 53, 145-156.
Paulin, D. & Suneson, K. (2012). Knowledge transfer, knowledge sharing and knowledge barriers – three blurred terms in KM. The Electronic Journal of Knowledge Management, 10(1), 81-91.
Pinho-costa, L., Yakubu, K., Hoedebecke, K., Laranjo, L., Reichel, C. P., Colon-Gonzalez, M. C., Neves, A. N. & Errami, H. (2016). Healthcare hashtag index development: identifying global impact in social media. Journal of Biomedical informatics, 63, 390-399.
Pooe, D., Mafini, C. & Loury-Okoumba, V. W. (2015). The influence of information sharing, supplier trust and supplier synergy on supplier performance: the case of small and medium enterprises. Journal of Transport & Supply Chain Management, 9(1), 1-11.
Pratt, M. G. (1998). To be or not to be? Central questions in organisational identification. In Whetton, D. A. & Godfrey, P. C., eds. Identity in Organizations: Building Theory Through Conversations. Thousand Oaks, CA: SAGE. pp. 171-207.
Quinton, S. & Wilson, D. (2016). Tensions and ties and social media networks: towards a model of understanding business relationship development and business performance enhancement through the use of LinkedIn. Industrial Marketing Management, 54, 15-24.
Rauniar, R., Rawski, G., Yang, J. & Johnson, B. (2014). Technology acceptance model (TAM) and social media usage: an empirical study on Facebook. Journal of Enterprise Information Management, 27(1), 6-30.
Razak, N. A., Pangil, F., Md Zin, M. L., Azlina, N., Yunus, M. & Asnawi, N. H. (2016). Theories of knowledge sharing behavior in business strategy. Procedia Economics and Finance, 37, 545-553.
Razak, N. A., Pangil, F., Zin, M. L. M., Yunus, N. M. Y. & Asnawi, N. H. (2016). Theories of knowledge sharing behavior in business strategy. Procedia Economics and Finance, 37, 545-553.
Ryden, P., Ringberg, T. & Wilke, R. (2015). How managers’ shared mental models of business-customer interactions create different sense-making of social media. Journal of Interactive Marketing, 31, 1-16
Saboo, A. R., Kumar, V. & Ramani. (2016). Evaluating the impact of social media activities on human brand sales. International Journal of Research in Marketing, 33, 524-541.
Saboo, A. R., Kumar, V. & Ramani, G. (2016). Evaluating the impact of social media activities on human brands sales. International Journal of Research in Marketing, 33, 524-541.
Scott, C. R. (2007). Communication and Social Identity Theory: Existing and potential connections in organisational identification research. Communication Studies, 58, 123-138.
Sidorova, Y., Amaboldi, M. & Radaelli, J. (2016). Social media and performance measurement systems: towards a new model. International Journal of Productivity and Performance Management, 65(2), 139-161.
Sivertzen, A. M., Nilsen, E. R. & Olafsen, A. H. (2013). Employer branding: employer attractiveness and the use of social media. Journal of Product & Brand Management, 22(7), 473-483.
Srikanth, P. B. & Jomon, M. G. (2013). Role ambiguity and role performance effectiveness: moderating the effect of feedback-seeking behavior. Asian Academy of Management Journal, 18(2), 105-127.
Swani, K., Milne, G. R., Brown, B. P., Assaf, A. G. & Donthu, N. (2016). What messages to post? Evaluating the
popularity of social media communications in business versus consumer markets. Industrial Marketing Management.
Tajfel, H. & Turner, J. (1979). An integrative theory of intergroup conflict. In Austin W.G. & Worschel, S., eds. The social psychology of intergroup relations. Monterey, CA: Brooks/Cole. pp. 33-47.
Terry, D., Hogg, M. & White, K. (1999). The theory of planned behaviour: Self-identity, social identity, and group norms. British Journal of Social Psychology, 38, 225-244.
Tong, P. Y. & Crosno, J. (2016). Are information asymmetry and sharing good, bad, or context dependent? A meta-analytic review. Industrial Marketing Management, 56, 167-180.
Trivellas, P., Akrivouli, Z., Tsifora, E. & Tsoutsa, P. (2015). The impact of knowledge sharing culture on job satisfaction in accounting firms. The mediating effect of general competencies. Procedia Economics & Finance, 19, 238-247.
Tseng, S. M. & Huang, J. S. (2011). The correlation between Wikipedia and knowledge sharing on job performance. Expert System with Applications, 38, 6118-6124.
Van Dick, R., Christ, O., Stellmacher, J., Wagner, U., Ahlswede, O. & Grubba, C. (2004). Should I stay or should I go? Explaining turnover intentions with organisational identification and job satisfaction. British Journal of Management, 15, 351-360.
Vasquez, L. M. G. & Velez, I. S. (2011). Social media as a strategic tool for corporate communication. Revista Internacional De Relaciones Publicas, 2(1), 157-174.
Wang, W. Y. C., Pauleen, D. J. & Zhang, T. (2016). How social media applications affect B2B communication and improve business performance in SMEs. Industrial Marketing Management, 54, 4-14.
Wang, Z., Sharma, P. N. & Cao, J. (2016). From knowledge sharing to firm performance: a predictive model comparison. Journal of Business Research, 69, 4650-4658.
Wu, C. W. (2016). The performance impact of social media in the chain store industry. Journal of Business Research, 69, 5310-5316.
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Published
2019-01-15
How to Cite
Chinomona, E. (2019). Examining the Impact of Antecedents of Firm Performance on Companies in South Africa. Journal of Economics and Behavioral Studies, 10(6A(J), 30-42. https://doi.org/10.22610/jebs.v10i6A.2649
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Section
Research Paper
Copyright (c) 2019 Elizabeth Chinomona
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