Research Paper

• A Systematic Knowledge Management Approach Using Object-Oriented Theory in Customer Complaint Management

  Wusheng Zhang

  pp. 1-10

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• Applying GIS for Mapping Agricultural Roads Network in Felda Trolak Utara for Oil Palm Plantation Management

  Mohamad Khairil Mohamad

  pp. 11-15

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• The State of Private Universities in Bangladesh: An Evaluation of Students Perception

  SSM Sadrul Huda, Afsana Akhtar ., Jashim Uddin Ahmed .

  pp. 16-27

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• Dissatisfaction Attributions and Complaining Behavior Of Public Library Users

  Norazah Mohd Suki

  pp.28-39

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• Stability in Bank Income through Fee-based Activities

  R. K. Uppal

  pp. 40-47

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