A Correlation Analysis of the KAP Model against Online Scam Crimes in Malaysia
Abstract
This study aims to analyze consumers’ Knowledge, Attitude, and Practices (KAP) Model of online scam crimes in Malaysia following the increase in crime cases that have become a concern. By using a quantitative approach, data were collected through questionnaires and analyzed by using SPSS software to identify the relation between demography, internet usage, and consumers’ cautious behavior. The KAP Model is adopted as the main framework to comprehend the consumers’ interaction with their digital surroundings. The findings of this study show there are positive correlations between age, education, and awareness of online scam crimes. The findings also found that there are strong relations between internet users and social media with consumers’ preventive behavior. This study aims to identify the gap in the literature about psychosocial factors that influence consumers’ awareness. The result of this study is hoped to be a guide to the policymakers and the authorities in designing more effective prevention strategies to protect consumers from the threat of online scams as well as enhance digital literacy among Malaysians.
Downloads
References
Abdul Karim, M. Y. & Lyndon, N. (2023). Panandgan Dunia Pengguna Perniagaan Dalam Talian Tentang Jenayah Siber. Malaysian Journal of Social Sciences and Humanities (MJSSH), 8(7), e002392. https://doi.org/10.47405/mjssh.v8i7.2392 DOI: https://doi.org/10.47405/mjssh.v8i7.2392
Abdul Wahab, E., Pitchan, M. A., & Salman, A. (2023). Pengetahuan, Sikap and Amalan Masyarakat di Kuala Lumpur Terhadap Kempen Pencegahan Jenayah Penipuan Dalam Talian. Jurnal Komunikasi: Malaysian Journal of Communication, 39(1), 240–258 DOI: https://doi.org/10.17576/JKMJC-2023-3901-14
Althibyani, H.A. & Al-Zahrani, A.M. (2023). Investigating the Effect of Students’ Knowledge, Beliefs, and Digital Citizenship Skills on the Prevention of Cybercrime. Sustainability, 15, 11512. https://doi.org/10.3390/su151511512 DOI: https://doi.org/10.3390/su151511512
Bashir, A., Azwardi, A., Soebyakto, B. B., Atiyatna, D. P., Hamidi, I., Hamira, H., & Dwi, R. S. (2022). Raising Awareness and Knowledge of Rural Communities against Lottery Fraud and Illegal Online Loans through Telephone and Short Message Services. Sricommerce: Journal of Sriwijaya Community Services, 3(2), 89–96. https://doi.org/10.29259/jscs.v3i2.83 DOI: https://doi.org/10.29259/jscs.v3i2.83
Bennett, C. F. (1976). Analyzing impacts of extension programs. Washington: U.S. Dept. of Agriculture, Extension Service.
Berita RTM (2024). 107, 716 Kes Penipuan dalam Talian Dikesan dari 2020 hingga 2023. https://berita.rtm.gov.my/nasional/senarai-berita-nasional/senarai-artikel/107-716-kes-penipuan-dalam-talian-dikesan-dari-2020-hingga-2023
De Kimpe, L., Walrave, M., Verdegem, P & Ponnet, K. (2022). What we think we know about cybersecurity: an investigation of the relationship between perceived knowledge, internet trust, and protection motivation in a cybercrime context, Behaviour & Information Technology, 41:8, 1796-1808, DOI: 10.1080/0144929X.2021.1905066 DOI: https://doi.org/10.1080/0144929X.2021.1905066
Jabatan Perangkaan Malaysia. (2022). Poket Stats Negeri Melaka ST3 2022
Kosmo (2024). 34, 497 Kes ‘Scam’ Babit Lebih RM 1.2 Bilion Kerugian pada 2023. https://www.kosmo.com.my/2024/03/18/34497-kes-scam-babit-lebih-rm1-2-bilion-kerugian-pada-2023/
Krejcie, R. V., & Morgan, D. W. (1970). Determining sample size for research activities. Educational and Psychological Measurement, 30(3), 607–610 DOI: https://doi.org/10.1177/001316447003000308
Majlis Keselamatan Negara (2024). Scam Atas Talian, Jenayah Utama Abad Ke-21. https://www.mkn.gov.my/web/ms/2024/01/25/scam-atas-talian-jenayah-utama-abad-ke-21/
Patil, K. and Arra, S. R. (2022). Detection of Phishing and User Awareness Training in Information Security: A Systematic Literature Review. 2nd International Conference on Innovative Practices in Technology and Management (ICIPTM), Gautam Buddha Nagar, India, 2022, 780-786, doi: 10.1109/ICIPTM54933.2022.9753912 DOI: https://doi.org/10.1109/ICIPTM54933.2022.9753912
Priya, P. M. & Ranganathan, A. (2022). Cyber Awareness Learning Imitation Environment (CALIE): A Card Game to Provide Cyber Security Awareness for Various Groups of Practitioners Int. J. Advanced Networking and Applications, 14(02), 5334-5341. DOI: https://doi.org/10.35444/IJANA.2022.14203
PDRM Melaka (2024). Statistik Jumlah Kes and Kerugian Jenayah Siber Kontinjen Melaka Tahun 2023
PDRM Melaka (2024). Statistik Mangsa Jenayah Siber Mengikut Pekerjaan Kontinjen Melaka Tahun 2023
Simona T. E., Magdalena, A. A. & Mihaela, D. M. (2021). The Role of The Chartered Accountant in Diminishing the Effects of Cyber Fraud. Journal of Financial Study, Valahia University of Targoviste, Romania
Copyright (c) 2024 Noor Fariza Mohd Hasini, Salbiah Nur Shahrul Azmi, Zurairah Jais, Shahrul Niza Samsudin, Nor Izzuani Izhar, Nor Ainee Idris, Azwan Amirulsyafiq Abu Hassan
This work is licensed under a Creative Commons Attribution 4.0 International License.
Author (s) should affirm that the material has not been published previously. It has not been submitted and it is not under consideration by any other journal. At the same time author (s) need to execute a publication permission agreement to assume the responsibility of the submitted content and any omissions and errors therein. After submission of revised paper in the light of suggestions of the reviewers, the editorial team edits and formats manuscripts to bring uniformity and standardization in published material.
This work will be licensed under Creative Commons Attribution 4.0 International (CC BY 4.0) and under condition of the license, users are free to read, copy, remix, transform, redistribute, download, print, search or link to the full texts of articles and even build upon their work as long as they credit the author for the original work. Moreover, as per journal policy author (s) hold and retain copyrights without any restrictions.
