The Role of Knowledge Management, Kaizen Culture and Training on Employee Performance
Abstract
The study establishes the relationship between employee performance, training, knowledge management and Kaizen culture. Primary sources, specifically questionnaires distributed to respondents via online Google Forms and printed copies, provided the data for this study. This study included a convenience sample of 113 respondents from selected private companies in Johor, Melaka, and Negeri Sembilan. The study found no statistically significant relationship between training and knowledge management about employee performance. The introduction of Kaizen culture in certain organizations in the southern region of Malaysia proved to have a significant influence on employee performance. This study highlights the significance of implementing a kaizen culture to enhance employee performance. Implementing the kaizen principle would immediately affect several aspects such as employee engagement, empowerment, communication, and recognition. Although earlier studies have examined employee performance and its management antecedents, there is a lack of understanding of the relationship between training, knowledge management, and the kaizen culture, specifically within the private sector in Malaysia.
Downloads
References
Al Karim (2019). Impact of Different Training and Development Programs on Employee Performance in Bangladesh Perspective. International Journal of Entrepreneurial Research, 1(2), 8-14.
Al-Adwan, A. S., Albelbisi, N. A., Aladwan, S. H., Horani, O., Al-Madadha, A., & Al Khasawneh, M. H. (2020). Investigating the impact of social media use on student’s perception of academic performance in higher education: evidence from Jordan. Journal of Information Technology Education: Research, 19, 953-975.
Al-Saudi, M., Al-Ajlouni, M., & Al-Naji, L. (2016). Effectiveness of Training and its impact on employee performance in the Department of Lands and Survey. Asian Journal of Business and Management Sciences, 3 (1), 6-22.
Albassami, A. M., Hameed, W. U., Naveed, R. T., & Moshfegyan, M. (2019). Does knowledge management expedite SMEs' performance through organizational innovation? Empirical evidence from small and medium-sized enterprises (SMEs). Pacific Business Review International, 12(1), 11-22.
Cheng, L., & Leong, S. (2017). Knowledge management ecological approach: a cross-discipline case study. Journal of Knowledge Management, 21(4), 839-856
Deme, F. (2018). Assessment of the Success and Failure of Kaizen Implementation in Mugher Cement Factory in Respect of Productivity (Between 2015-2017 year) (Doctoral dissertation, St. Mary's University).
Di Vaio, A., Palladino, R., Hassan, R., & Escobar, O. (2020). Artificial intelligence and business models in the sustainable development goals perspective: A systematic literature review. Journal of Business Research, 121, 283-314.
Ekhsan, M., Parashakti, R. D., Religia, Y., & Moulana, I. (2023). Kaizen Culture and Employee Performance in the Post-COVID-19 Era: Does Servant Leadership Mediate in the Model? Asian Journal of Management, Entrepreneurship and Social Science, 3(01), 536-550.
El Hasan, S. S., Usman, H. M., & Maulana, N. I. (2022). The Effect of Kaizen Culture On Employee Performance in The Service Department at PT Megatama Mandiri Bekasi. International Journal of Sharia Business Management, 1(1), 1-8.
Erdogan. (2015, August 12). Thesis: Development of a Tool to Measure the Effectiveness of Kaizen Events within the Wood Products Industry. https://vtechworks.lib.vt.edu/bitstream/handle/10919/56610 /Erdogan_S_T_2015.pdf?isAllowed=y&sequence=1In-Text Citation: (Erdogan, 2015)
Gencer, G., Atay, H., Gurdogan, A., & Colakoglu, U. (2023). The relationship between organizational culture, organizational silence, and job performance in hotels: the case of Ku?adasi. Journal of Hospitality and Tourism Insights, 6(1), 70-89.
Gunawan, F. X. C., Fauzi, A., Worabay, E., Hafat, S. E. D., & Nasution, Y. I. (2022). Role of Kaizen Work Culture as Moderating Work Quality and Productivity Improvement. Dinasti International Journal of Management Science, 3(6), 1003-1014.
Ishigame, K. (2020). Enhancing learning through continuous improvement: case studies of the Toyota production system in the automotive industry in South Africa. Workers, Managers, Productivity: Kaizen in Developing Countries, 197-219.
Karim, C, & Latif (2019). The Impact of Training and Development on Employees’ Performance: An Analysis Of Quantitative Data. Noble International Journal of Business and Management Research ISSN(E): 2520-4521 ISSN(P): 2522-6606 No. 02, Pp: 25-33, 2019.
Kharub, M., Mor, R. S., & Rana, S. (2022). The mediating role of manufacturing strategy in the competitive strategy and firm performance: evidence from SMEs. Benchmarking: An International Journal, 29(10), 3275-3301.
Kumar, S., Dhingra, A., & Singh, B. (2018). Lean-Kaizen implementation: A roadmap for identifying continuous improvement opportunities in Indian small and medium-sized enterprises. Journal of Engineering, Design and Technology, 16(1), 143-160.
Kusumaningrum. (2017, December). Pengaruh Budaya Kaizen Terhadap Kinerja Karyawan Pt. Indospring, Tbk Di Gresik. Jounal Fakultas Ekonomi, Volume 06, Nomor 02, Desember 2017Hal 185-201.
Nassazi A. (2013). Thesis: Effects of Training on Employee Performance. Business Economics and Tourism, University of Applied Sciences, International Business from https://www.theseus.fi/bitstream/handle/10024/67401/THESIS.pdf?sequence=1&isAllowed=y
Nasution, A. H., Muttaqijn, M. I., & Ardiansyah, T. E. (2023). Maximizing Performance with Kaizen Culture and Positive Work Attitudes. In International Conference on Intellectuals’ Global Responsibility (ICIGR 2022) (pp. 611-618). Atlantis Press.
Omoush M, Moflih M. & Almetrami (2020). Evaluating the Five Kaizen Success Measurements through Employees Work Improvement and its Effects on Overall Work and Quality of Services: Empirical Study of Insurance Companies in Jordan, International Review Mgt & Mktg, 10(4), 43-52.
Payal, R., Ahmed, S. and Debnath, R.M. (2019). Impact of knowledge management on organizational performance: An application of structural equation modelling, VINE Journal of Information and Knowledge Management Systems, 49(4), 510-530. https://doi.org/10.1108/VJIKMS-07-2018-0063
Shewareged, E. (2019). Effect of Kaizen Implementation on Employee’s Performance at Anabessa Shoes Share company (Doctoral dissertation, St. Mary's University).
Sidik, O. F. (2021). Effect of Training, Knowledge Management and Kaizen Culture on Employee Performance of PT Ferron Par Pharmaceuticals. Journal of Business, Management, & Accounting, 3(2), 32-39.
Soelton, M. (2018). How culture, training standards, and discipline on employee performance affect hotel management. European Research Studies, 21(4), 378-385.
Sürücü, A. (2021). Predictive Relationships between Incivility Behaviors Faced by Guidance Counselors and Subjective Well-Being and Life-Domain Satisfaction. International Journal of Progressive Education, 17(4), 17-34.
Tariku, & Aden. (2020). An Integrative Review on Factors Affecting Kaizen Implementation in Private and Government Owned Organizations in Ethiopia - Gaps on Existing Literatures and Insights for Future Researchers. Ictact Journal on Management Studies, 6(4). https://doi.org/10.21917/ijms.2020.0184
Vo, B., Kongar, E., & Suárez Barraza, M. F. (2019). Kaizen event approach: a case study in the packaging industry. International Journal of productivity and performance management, 68(7), 1343-1372.
Yao, J., Crupi, A., Di Minin, A. and Zhang, X. (2020). Knowledge sharing and technological innovation capabilities of Chinese software SMEs, Journal of Knowledge Management, 24(3), 607-634. https://doi.org/10.1108/JKM-08-2019-0445
Copyright (c) 2024 Nurazree Mahmud, Maznita Binti Mohamad, Nur Faziana Binti Saadon, Siti Najwa Binti Johari
This work is licensed under a Creative Commons Attribution 4.0 International License.
Author (s) should affirm that the material has not been published previously. It has not been submitted and it is not under consideration by any other journal. At the same time author (s) need to execute a publication permission agreement to assume the responsibility of the submitted content and any omissions and errors therein. After submission of revised paper in the light of suggestions of the reviewers, the editorial team edits and formats manuscripts to bring uniformity and standardization in published material.
This work will be licensed under Creative Commons Attribution 4.0 International (CC BY 4.0) and under condition of the license, users are free to read, copy, remix, transform, redistribute, download, print, search or link to the full texts of articles and even build upon their work as long as they credit the author for the original work. Moreover, as per journal policy author (s) hold and retain copyrights without any restrictions.
