The Effect of Organizational Innovation Mediates between Knowledge Management Capabilities and Hotel Performance: A Conceptual Analysis
Keywords:
Knowledge Management Capabilities, Knowledge Infrastructure, Knowledge Process, Organizational Innovation, Hotel Performance.
Abstract
The mediation relationship of organizational innovation (OI) between knowledge management capabilities (KMC) and hotel performance (HP) in Malaysia is the focus of this study. According to the World Tourism Organization (2018), around 1.245 billion foreign tourists visited the world in 2016, and the business is expected to generate trillions of dollars in revenue. Unfortunately, this industry has been impacted by the COVID-19 pandemic, which began in early 2020 but has since slowly recovered since 2022 (UNWTO, 2022). To survive in the cut-throat climate, hoteliers in the tourism sector must adopt the prevailing fashion. As a result, hoteliers must equip their staff with the necessary knowledge of infrastructure and processes to handle organizational innovation to ensure they can perform and survive. Nonetheless, a large number of them continue to resist knowledge management adaptation as a creative organization. This initial stage of the conceptual paper is the development of knowledge management, organizational innovation and hotel performance. The data were collected from selected hotels among their top management such as chief executive officers, general managers, managing directors or department managers that represent three-star to five-star hotels in Malaysia by using simple random sampling from the list provided by the Ministry of Tourism, Art and Culture of Malaysia. The result can be expected to assist organizations including hoteliers to sustain competitiveness by having knowledge management capabilities and organizational innovation in the market.
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References
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Alavi, M., Kayworth, T. R. & Leidner, D. O. (2005). An Empirical Examination of the Influence of the Organizational Culture on Knowledge Management Practice. Journal of Management Information Systems, 22(3), 191-224.
Alavi, M. & Leidner, D. O. (2001). Review: Knowledge Management and Knowledge Management Systems; Conceptual Foundations and Research Issues. MIS Q, 25(1), 107-136.
Alaarj, S., Mohamed, Z. A. & Ahmad Bustaman, U. S. (2016). Mediating Role of Trust on the Effects of Knowledge Management Capabilities on Organizational Performance. Procedia- Social and Behavioral Sciences, 235, 729-738.
Alves, M. F. R., Galina, S. V. R. & Dobelin, S. (2018). Literature on Organizational Innovation: Past and Future. Innovation & Management Review, 15(1), 2-19.
Al-Hawari, M. (2004). Knowledge Management Styles and Performance: A Knowledge Space Model from both Theoretical and Empirical Perspective. University of Wollongong Thesis Collections, Australia.
Anjaria, K. (2020). Negation and Entropy: Effectual Knowledge Management Equipment for Learning Organizations. Expert Systems with Applications, 1-15.
Ansari, F. (2019). Knowledge Management 4.0: Theoretical and Practical Considerations in Cyber-Physical Production Systems. International Federation of Automatic Control, 52(13), 1597- 1602.
Antunes, H. J. G. & Pinheiro, P. G. (2020). Linking Knowledge Management, Organizational Learning and Memory. Journal of Innovation & Knowledge, 5, 140-149.
Azeem, M., Ahmed, M., Haider, S. & Sajjad, M. (2021). Expanding Competitive Advantage through Organizational Culture, Knowledge Sharing and Organizational Innovation. Technology in the Society, 66, https://doi.org/10.1016/j.techsoc.2021.101635
Barney, J. (1991). Firm Resources and Sustained Competitive Advantage. Journal of Management, 17(1), 99-120.
Bolisani, E. & Bratianu, C. (2018). The Elusive Definition of Knowledge. Emergent Knowledge Strategies, 1-22.
Carlucci, D., Marr, B. & Schiuma, G. (2004). The Knowledge Value Chain; How Intellectual Capital Impacts on Business Performance. International Journal of Technology Management, 27(6/7), 575 – 590.
Cegarra-Navarro, J. G., Jimenez-Jimenez, D. & Gracia-Perez, A. (2021). An Integrative View of Knowledge Processes and a Learning Culture for Ambidexterity: Toward Improved Organizational Performance in the Banking Sector. IEEE Transactions on Engineering Management, 68(2), 408 -417.
Chaithanapat, P., Punnakitikashem, P., Ooo, N. C. K. K. & Rakthin, S. (2022). Relationships among Knowledge-Oriented Leadership, Customer Knowledge Management, Innovation Quality and Firm Performance in SMEs. Journal of Innovation & Knowledge, 7, 100 162.
Chiu, C. N. & Chen, H. H. (2016). The Study of Knowledge Management Capabilities and Organizational Effectiveness in Taiwanese Public Utility: The Mediator Role of Organizational Commitment. SpringerPlus, 5, 1520. https://doi.org/10.1186/s40064-016-3173-6
Chow, C. W. & Van Der Stede, W. A. (2006). The Use and Usefulness of Nonfinancial Performance Measures. Management Accounting Quarterly, 7(3), 1.
Cooper, C. (2006). Knowledge Management and Tourism. Annals of Tourism Research, 33(1), 47-64.
Damanpour, F. & Gopalakrisnan, S. (2001). The Dynamics of the Adoption of Product and Process Innovations in the Organization. Journal of Management Studies, 38(1), 45-56.
Dukeov, I., Bergman, J. K., Heilmann, P. & Nasledov, A. (2020). Impact of a Firm’s Commitment to Learning and Open-mindedness on its Organizational Innovation among Russian Manufacturing Firms. Baltic Management Journal, 15(4), 551-569.
Fritz, W. (1996). Market Orientation and Corporate Success: Findings from Germany. European Journal of Marketing, 30(8), 59-74.
Gill-Padilla, A. M. & Espino-Rodriguez, T. F. (2008). Strategic Value and Resources and Capabilities of Information Systems Area and their Impact on Organization Performance in the Hotel Sector. Tourism Review, 63(3), 21-47.
Gold A. H., Malhotra, A. & Segars, A. H. (2001). Knowledge Management: An Organizational Capabilities Perspective. Journal of Management Information Systems, 18(1), 185 - 214.
Gomes, G., Seman, L. O., Berndt, A. C. & Bogoni, N. (2022). The Role of Entrepreneurial Orientation, Organizational Learning Capability and Service Innovation in Organizational Performance. Revista De Gestao, 29(1), 39-54.
Grant, R. M. (1991). The Resource-Based Theory of Competitive Advantage: Implications for Strategy Formulation. California Management Review, 33(3), 114-135.
Grover, V. & Davenport, T. (2001). General Perspectives on Knowledge Management: Fostering a Research Agenda. Journal of Information System, 18(1), 5-2.
Gold A. H., Malhotra, A. & Segars, A. H. (2001). Knowledge Management: An Organizational Capabilities Perspective, Journal of Management Information Systems, 18(1), 185- 214.
Hair Jr., J. F., Hult, G. T. M., Ringle, C. & Sarstedt, M. (2016). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). Thousand Oaks, CA: Sage Publications.
Hindasah, L. & Nuryakin, N. (2020). The Relationship between Organizational Capability, Organizational Learning and Financial Performance. Journal of Asian Finance Economics and Business, 7(8), 625-633.
Hock-Doepgen, M., Clauss, T., Kraus, S. & Cheng, C. F. (2021). Knowledge Management Capabilities and Organizational Risk-Taking for Business Model Innovation in SMEs. Journal of Business Research, 130, 683-697.
Huang, C. C. & Huang, S. M. (2020). External and Internal Capabilities and Organizational Performance; Does Intellectual Capital Matter. Asia Pacific Management Review, 25, 111-120.
Hurley, R. F. & Hult, G. T. (1998). Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination. Journal of Marketing, 62(July), 42-54.
Jasimuddin, S. M. & Naqshbandi, M. M. (2019). Knowledge Infrastructure Capability, Absorptive Capacity and Inbound Open Innovation: Evidence from SMEs in France. The Management of Operations, 30(10-12), 892 – 906.
Khan, M. H. (2019). Knowledge, Skills and Organizational Capabilities for Structural Transformation, Structural Change and Economic Dynamics, 48, 42-52.
Kokkaew, N., Jokkaw, N., Peansupap, V. & Wipulanusat, W. (2022). Impacts of Human Resources Management and Knowledge Management on Non-Financial Performance: Evidence of Thai Infrastructure Construction Firms. Ain Shams Engineering Journal, 13, 101750.
Kumar, P. (2017). Marketing of Hospitality and Tourism Services. McGraw Hill Education.
Lee, C. C. & Yang, J. (2000). Knowledge Value Chain. Journal of Management Development, 19(9), 783-794.
Lee, M. C. (2016). Knowledge Management and Innovation Management: Best Practice in Knowledge Sharing and Knowledge Value Chain. International Journal Innovation and Learning, 19(2), 206-226.
Lukas, B. A. & Ferrel, O. C. (2000). The Effect of Market Orientation on Product Innovation. Journal of the Academy of Marketing Science, 28(2), 239-247.
Martins, V. W. B., Rampasso, I. S., Anholon, R., Quelhas, O. L. G. & Filho, W. L. (2019). Knowledge Management in the Context of Sustainability: Literature Review and Opportunities for Future Research. Journal of Cleaner Production, 229, 489 – 500.
Mohamad, S. J. A. N. S., Nor, N. S. N. M. & Fikry, A. (2022). The Effect of Knowledge Management Capabilities towards Organizational Innovation in Malaysia’s Hotel: A Conceptual Analysis. International Journal of Academic Research in Business and Social Sciences, 12(11), 1040 – 1048.
Mohannak, K. (2011). Diversity in Managing Knowledge: A Cultural Approach, Economic Research Centre Discussion Paper 1-34. http://eprints.qut.edu.au
Muafi, M. (2020). A Nexus among Strategic Orientation, Social Network, Knowledge Sharing, Organizational Innovation and MSMEs Performance. Journal of Asian Finance, Economics and Business, 7(6), 327-338.
Narver, J. C. & Slater, S. F. (1990). The effect of Market Orientation on Business Profitability. Journal of Marketing, 20-35.
Ngah, R., Tai, T. & Bontis, N. (2016). Knowledge Management Capabilities and Organizational Performance in Roads and Transport Authority of Dubai: The Mediating Role of Learning Organization. Knowledge and Process Management, 23(3), 184-193.
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Nor, N., Mohd-Nor, N. & Mohd-Nor, A. (2012, December 04-06). Challenges facing woman entrepreneurs in the hospitality and tourism Malaysia (Paper presentation). World Islamic Economic Forum (WIEF 2012), Kuala Lumpur.
Ode, E. & Ayavoo, R. (2020). The Mediating Role of Knowledge Application in the Relationship between Knowledge Management and Firm Innovation. Journal of Innovation & Knowledge, 5, 209-217.
Pandey, A., Gupta, V. & Gupta R. K. (2019). Spirituality and Innovative Behavior in Teams; Examining the Mediating Role of Team Learning. IIMB Management Review, 31, 116-126.
Patwary, A. K., Alwi, M. K., Rehman, S. U., Rabiul, M. K., Babatunde, A. Y. & Alam, M. M. D. (2022). Knowledge Management Practices on Innovation Performance in the Hotel Industry: Mediated by Organizational Learning and Organizational Creativity. Global Knowledge, Memory and Communication, https://doi.org/10.1108/GKMC-05-2022-0104
Payal, R., Ahmed, S. & Debnath, R. M. (2016). Knowledge Management and Organizational Performance: A Study in the Context of Indian Software Companies. The IUP Journal of Knowledge Management, 14(4), 53-71.
Pennings, J. M. (1991). Innovations and Performance: The Case of Service Sectors, Technology and Innovation, Academy of Management Meeting.
Philips, P. A. (1999). Hotel Performance and Competitive Advantage: A contingency approach. International Journal of Contemporary Hospitality Management, 11(7), 359-365.
Poloski-Vokic, N. (2008, June 11-14). The Importance of Educated and Knowledgeable Employees for the Hotel Industry Performance: The Case of Croatia (Paper presentation). The 4th International Conference ‘An Enterprise Odyssey: Tourism-Governance and Entrepreneurship’, Hrvatska, Zagreb.
Putra, D. G., Rahayu, R. & Putri, A. (2021). The Influence of Enterprise Resource Planning (ERP) Implementation System on Company Performance: Mediated by Organizational Capabilities. Journal of Accounting and Investment, 22(2), 221-241.
Ramirez, F. J., Parra-Requena, G., Ruiz-Ortega, M. J. & Garcia-Villaverde, P. M. (2018). From External Information to Marketing Innovation: The Mediating Role of Product and Organizational Innovation. Journal of Business & Industrial Marketing, 33(5), 693-705.
Reyes-Santiago, M. D. R., Sanchez-Medina, P. S. & Riaz-Pichardo, R. (2019). The Influence of Environmental Dynamic Capabilities on Organizational and Environmental Performance: Evidence from Mexico. Journal of Cleaner Production, 227, 414-423.
Rolstadas, A. (1998). Enterprise Performance Measurement. International Journal of Operation Product Management, 18(9/10), 989-999.
Rudez, H. N. (2010). Integration of Corporate Social Responsibility into Loyal Programs in the Tourism Industry. Tourism & Hospitality Management, 16(1), 101 – 108.
Shamim, S., Cang, S. & Yu, H. (2017). Supervisory Orientation, Employee Goal Orientation, and Knowledge Management among Front Line Hotel Employees. International Journal of Hospitality Management, 62, 21-32.
Steward, D. & Waddel, D. (2008). Knowledge Management: The Fundamental Component for Delivery of Quality. Total Quality Management, 19(9), 987- 996.
Su, H. & Lin, Y. (2006). Enhancing Knowledge-Based Service Quality: A Knowledge Management Perspective, The Service Industry Journal, 26(7), 787-800.
Tavitiyaman, P., Zhang, H. Q. & Qu, H. (2012). The Effect of Competitive Strategies and Organizational Structure on Hotel Performance. International Journal of Contemporary Hospitality Management, 24(1), 140-159.
UNWTO Tourism Market Intelligence and Competitive Department. (2022, July). World Tourism Barometer. UNWTO World Tourism Organization, 20(4), 1-27.
Urban, B. & Matela, L. (2022). The Nexus between Innovativeness and Knowledge Management: A Focus on Firm Performance in the Hospitality Sector. International Journal of Innovation Studies, 6, 26-34.
World Tourism Organization. (2018, August 28). International Tourism; Number of Arrivals 995-2016. World Bank. https;//data.worldbank.org/indictors/st.int.arvl
Wu, I. L. & Chen, J. L. (2014). Knowledge Management Driven Firm Performance: The Roles of Business Process Capabilities and Organizational Learning. Journal of Knowledge Management, 18(6), 1141-1164.
Zhang, Y., Liu, S., Tan, J., Jian, G. & Zhu, Q. (2018). Effects of Risks on the Performance of Business Process Outsourcing Projects: The Moderating Roles of Knowledge Management Capabilities. International Journal of Project Management, 36, 627-639.
Alavi, M., Kayworth, T. R. & Leidner, D. O. (2005). An Empirical Examination of the Influence of the Organizational Culture on Knowledge Management Practice. Journal of Management Information Systems, 22(3), 191-224.
Alavi, M. & Leidner, D. O. (2001). Review: Knowledge Management and Knowledge Management Systems; Conceptual Foundations and Research Issues. MIS Q, 25(1), 107-136.
Alaarj, S., Mohamed, Z. A. & Ahmad Bustaman, U. S. (2016). Mediating Role of Trust on the Effects of Knowledge Management Capabilities on Organizational Performance. Procedia- Social and Behavioral Sciences, 235, 729-738.
Alves, M. F. R., Galina, S. V. R. & Dobelin, S. (2018). Literature on Organizational Innovation: Past and Future. Innovation & Management Review, 15(1), 2-19.
Al-Hawari, M. (2004). Knowledge Management Styles and Performance: A Knowledge Space Model from both Theoretical and Empirical Perspective. University of Wollongong Thesis Collections, Australia.
Anjaria, K. (2020). Negation and Entropy: Effectual Knowledge Management Equipment for Learning Organizations. Expert Systems with Applications, 1-15.
Ansari, F. (2019). Knowledge Management 4.0: Theoretical and Practical Considerations in Cyber-Physical Production Systems. International Federation of Automatic Control, 52(13), 1597- 1602.
Antunes, H. J. G. & Pinheiro, P. G. (2020). Linking Knowledge Management, Organizational Learning and Memory. Journal of Innovation & Knowledge, 5, 140-149.
Azeem, M., Ahmed, M., Haider, S. & Sajjad, M. (2021). Expanding Competitive Advantage through Organizational Culture, Knowledge Sharing and Organizational Innovation. Technology in the Society, 66, https://doi.org/10.1016/j.techsoc.2021.101635
Barney, J. (1991). Firm Resources and Sustained Competitive Advantage. Journal of Management, 17(1), 99-120.
Bolisani, E. & Bratianu, C. (2018). The Elusive Definition of Knowledge. Emergent Knowledge Strategies, 1-22.
Carlucci, D., Marr, B. & Schiuma, G. (2004). The Knowledge Value Chain; How Intellectual Capital Impacts on Business Performance. International Journal of Technology Management, 27(6/7), 575 – 590.
Cegarra-Navarro, J. G., Jimenez-Jimenez, D. & Gracia-Perez, A. (2021). An Integrative View of Knowledge Processes and a Learning Culture for Ambidexterity: Toward Improved Organizational Performance in the Banking Sector. IEEE Transactions on Engineering Management, 68(2), 408 -417.
Chaithanapat, P., Punnakitikashem, P., Ooo, N. C. K. K. & Rakthin, S. (2022). Relationships among Knowledge-Oriented Leadership, Customer Knowledge Management, Innovation Quality and Firm Performance in SMEs. Journal of Innovation & Knowledge, 7, 100 162.
Chiu, C. N. & Chen, H. H. (2016). The Study of Knowledge Management Capabilities and Organizational Effectiveness in Taiwanese Public Utility: The Mediator Role of Organizational Commitment. SpringerPlus, 5, 1520. https://doi.org/10.1186/s40064-016-3173-6
Chow, C. W. & Van Der Stede, W. A. (2006). The Use and Usefulness of Nonfinancial Performance Measures. Management Accounting Quarterly, 7(3), 1.
Cooper, C. (2006). Knowledge Management and Tourism. Annals of Tourism Research, 33(1), 47-64.
Damanpour, F. & Gopalakrisnan, S. (2001). The Dynamics of the Adoption of Product and Process Innovations in the Organization. Journal of Management Studies, 38(1), 45-56.
Dukeov, I., Bergman, J. K., Heilmann, P. & Nasledov, A. (2020). Impact of a Firm’s Commitment to Learning and Open-mindedness on its Organizational Innovation among Russian Manufacturing Firms. Baltic Management Journal, 15(4), 551-569.
Fritz, W. (1996). Market Orientation and Corporate Success: Findings from Germany. European Journal of Marketing, 30(8), 59-74.
Gill-Padilla, A. M. & Espino-Rodriguez, T. F. (2008). Strategic Value and Resources and Capabilities of Information Systems Area and their Impact on Organization Performance in the Hotel Sector. Tourism Review, 63(3), 21-47.
Gold A. H., Malhotra, A. & Segars, A. H. (2001). Knowledge Management: An Organizational Capabilities Perspective. Journal of Management Information Systems, 18(1), 185 - 214.
Gomes, G., Seman, L. O., Berndt, A. C. & Bogoni, N. (2022). The Role of Entrepreneurial Orientation, Organizational Learning Capability and Service Innovation in Organizational Performance. Revista De Gestao, 29(1), 39-54.
Grant, R. M. (1991). The Resource-Based Theory of Competitive Advantage: Implications for Strategy Formulation. California Management Review, 33(3), 114-135.
Grover, V. & Davenport, T. (2001). General Perspectives on Knowledge Management: Fostering a Research Agenda. Journal of Information System, 18(1), 5-2.
Gold A. H., Malhotra, A. & Segars, A. H. (2001). Knowledge Management: An Organizational Capabilities Perspective, Journal of Management Information Systems, 18(1), 185- 214.
Hair Jr., J. F., Hult, G. T. M., Ringle, C. & Sarstedt, M. (2016). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). Thousand Oaks, CA: Sage Publications.
Hindasah, L. & Nuryakin, N. (2020). The Relationship between Organizational Capability, Organizational Learning and Financial Performance. Journal of Asian Finance Economics and Business, 7(8), 625-633.
Hock-Doepgen, M., Clauss, T., Kraus, S. & Cheng, C. F. (2021). Knowledge Management Capabilities and Organizational Risk-Taking for Business Model Innovation in SMEs. Journal of Business Research, 130, 683-697.
Huang, C. C. & Huang, S. M. (2020). External and Internal Capabilities and Organizational Performance; Does Intellectual Capital Matter. Asia Pacific Management Review, 25, 111-120.
Hurley, R. F. & Hult, G. T. (1998). Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination. Journal of Marketing, 62(July), 42-54.
Jasimuddin, S. M. & Naqshbandi, M. M. (2019). Knowledge Infrastructure Capability, Absorptive Capacity and Inbound Open Innovation: Evidence from SMEs in France. The Management of Operations, 30(10-12), 892 – 906.
Khan, M. H. (2019). Knowledge, Skills and Organizational Capabilities for Structural Transformation, Structural Change and Economic Dynamics, 48, 42-52.
Kokkaew, N., Jokkaw, N., Peansupap, V. & Wipulanusat, W. (2022). Impacts of Human Resources Management and Knowledge Management on Non-Financial Performance: Evidence of Thai Infrastructure Construction Firms. Ain Shams Engineering Journal, 13, 101750.
Kumar, P. (2017). Marketing of Hospitality and Tourism Services. McGraw Hill Education.
Lee, C. C. & Yang, J. (2000). Knowledge Value Chain. Journal of Management Development, 19(9), 783-794.
Lee, M. C. (2016). Knowledge Management and Innovation Management: Best Practice in Knowledge Sharing and Knowledge Value Chain. International Journal Innovation and Learning, 19(2), 206-226.
Lukas, B. A. & Ferrel, O. C. (2000). The Effect of Market Orientation on Product Innovation. Journal of the Academy of Marketing Science, 28(2), 239-247.
Martins, V. W. B., Rampasso, I. S., Anholon, R., Quelhas, O. L. G. & Filho, W. L. (2019). Knowledge Management in the Context of Sustainability: Literature Review and Opportunities for Future Research. Journal of Cleaner Production, 229, 489 – 500.
Mohamad, S. J. A. N. S., Nor, N. S. N. M. & Fikry, A. (2022). The Effect of Knowledge Management Capabilities towards Organizational Innovation in Malaysia’s Hotel: A Conceptual Analysis. International Journal of Academic Research in Business and Social Sciences, 12(11), 1040 – 1048.
Mohannak, K. (2011). Diversity in Managing Knowledge: A Cultural Approach, Economic Research Centre Discussion Paper 1-34. http://eprints.qut.edu.au
Muafi, M. (2020). A Nexus among Strategic Orientation, Social Network, Knowledge Sharing, Organizational Innovation and MSMEs Performance. Journal of Asian Finance, Economics and Business, 7(6), 327-338.
Narver, J. C. & Slater, S. F. (1990). The effect of Market Orientation on Business Profitability. Journal of Marketing, 20-35.
Ngah, R., Tai, T. & Bontis, N. (2016). Knowledge Management Capabilities and Organizational Performance in Roads and Transport Authority of Dubai: The Mediating Role of Learning Organization. Knowledge and Process Management, 23(3), 184-193.
Nonaka, I. & Takeuchi, H. (1995). The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation. New York.
Nor, N., Mohd-Nor, N. & Mohd-Nor, A. (2012, December 04-06). Challenges facing woman entrepreneurs in the hospitality and tourism Malaysia (Paper presentation). World Islamic Economic Forum (WIEF 2012), Kuala Lumpur.
Ode, E. & Ayavoo, R. (2020). The Mediating Role of Knowledge Application in the Relationship between Knowledge Management and Firm Innovation. Journal of Innovation & Knowledge, 5, 209-217.
Pandey, A., Gupta, V. & Gupta R. K. (2019). Spirituality and Innovative Behavior in Teams; Examining the Mediating Role of Team Learning. IIMB Management Review, 31, 116-126.
Patwary, A. K., Alwi, M. K., Rehman, S. U., Rabiul, M. K., Babatunde, A. Y. & Alam, M. M. D. (2022). Knowledge Management Practices on Innovation Performance in the Hotel Industry: Mediated by Organizational Learning and Organizational Creativity. Global Knowledge, Memory and Communication, https://doi.org/10.1108/GKMC-05-2022-0104
Payal, R., Ahmed, S. & Debnath, R. M. (2016). Knowledge Management and Organizational Performance: A Study in the Context of Indian Software Companies. The IUP Journal of Knowledge Management, 14(4), 53-71.
Pennings, J. M. (1991). Innovations and Performance: The Case of Service Sectors, Technology and Innovation, Academy of Management Meeting.
Philips, P. A. (1999). Hotel Performance and Competitive Advantage: A contingency approach. International Journal of Contemporary Hospitality Management, 11(7), 359-365.
Poloski-Vokic, N. (2008, June 11-14). The Importance of Educated and Knowledgeable Employees for the Hotel Industry Performance: The Case of Croatia (Paper presentation). The 4th International Conference ‘An Enterprise Odyssey: Tourism-Governance and Entrepreneurship’, Hrvatska, Zagreb.
Putra, D. G., Rahayu, R. & Putri, A. (2021). The Influence of Enterprise Resource Planning (ERP) Implementation System on Company Performance: Mediated by Organizational Capabilities. Journal of Accounting and Investment, 22(2), 221-241.
Ramirez, F. J., Parra-Requena, G., Ruiz-Ortega, M. J. & Garcia-Villaverde, P. M. (2018). From External Information to Marketing Innovation: The Mediating Role of Product and Organizational Innovation. Journal of Business & Industrial Marketing, 33(5), 693-705.
Reyes-Santiago, M. D. R., Sanchez-Medina, P. S. & Riaz-Pichardo, R. (2019). The Influence of Environmental Dynamic Capabilities on Organizational and Environmental Performance: Evidence from Mexico. Journal of Cleaner Production, 227, 414-423.
Rolstadas, A. (1998). Enterprise Performance Measurement. International Journal of Operation Product Management, 18(9/10), 989-999.
Rudez, H. N. (2010). Integration of Corporate Social Responsibility into Loyal Programs in the Tourism Industry. Tourism & Hospitality Management, 16(1), 101 – 108.
Shamim, S., Cang, S. & Yu, H. (2017). Supervisory Orientation, Employee Goal Orientation, and Knowledge Management among Front Line Hotel Employees. International Journal of Hospitality Management, 62, 21-32.
Steward, D. & Waddel, D. (2008). Knowledge Management: The Fundamental Component for Delivery of Quality. Total Quality Management, 19(9), 987- 996.
Su, H. & Lin, Y. (2006). Enhancing Knowledge-Based Service Quality: A Knowledge Management Perspective, The Service Industry Journal, 26(7), 787-800.
Tavitiyaman, P., Zhang, H. Q. & Qu, H. (2012). The Effect of Competitive Strategies and Organizational Structure on Hotel Performance. International Journal of Contemporary Hospitality Management, 24(1), 140-159.
UNWTO Tourism Market Intelligence and Competitive Department. (2022, July). World Tourism Barometer. UNWTO World Tourism Organization, 20(4), 1-27.
Urban, B. & Matela, L. (2022). The Nexus between Innovativeness and Knowledge Management: A Focus on Firm Performance in the Hospitality Sector. International Journal of Innovation Studies, 6, 26-34.
World Tourism Organization. (2018, August 28). International Tourism; Number of Arrivals 995-2016. World Bank. https;//data.worldbank.org/indictors/st.int.arvl
Wu, I. L. & Chen, J. L. (2014). Knowledge Management Driven Firm Performance: The Roles of Business Process Capabilities and Organizational Learning. Journal of Knowledge Management, 18(6), 1141-1164.
Zhang, Y., Liu, S., Tan, J., Jian, G. & Zhu, Q. (2018). Effects of Risks on the Performance of Business Process Outsourcing Projects: The Moderating Roles of Knowledge Management Capabilities. International Journal of Project Management, 36, 627-639.
Published
2023-09-20
How to Cite
Syed Mohamad, S. J. A. N., Muhamad Nor, N. S. N., Fikry, A., & Abdul Aziz, M. R. (2023). The Effect of Organizational Innovation Mediates between Knowledge Management Capabilities and Hotel Performance: A Conceptual Analysis. Information Management and Business Review, 15(3(SI), 510-524. https://doi.org/10.22610/imbr.v15i3(SI).3506
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Copyright (c) 2023 Syed Jamal Abdul Nasir Syed Mohamad, Nor Shahrul Nizam Muhamad Nor, Amily Fikry, Muhammad Ridzuan Abdul Aziz
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