Exploring Antecedents of Destination Loyalty: A Comprehensive Analysis of Island Destination Image, Brand Awareness and Satisfaction
Keywords:
Tourism, Community-Based Tourism, Destination Loyalty, Tourism Satisfaction, Destination Loyalty
Abstract
This study examines the antecedents of destination loyalty and its relation to destination image (cultural image, environmental image, and socio-economic image), brand image and awareness and destination satisfaction in island destinations. This study raises important questions concerning how cultural image, environmental image, socioeconomic image, destination brand image, destination brand awareness and destination satisfaction affect destination loyalty. This research attempts to identify (1) the effect of Destination Image on Tourist Satisfaction and (2) To examine the effect of Destination Image towards Destination Loyalty. The study empirically tests the predicted relationship by using a survey of 147 local tourists after the moving control order ended in Malaysia. Data were collected by a physical survey of 147 local tourists. The data were modeled with partial least squares structural equation modeling. Based on 147 valid responses processed with Smart PLS software, the results confirm most of the research hypotheses. The study reveals that destination brand awareness, environmental image, and environmental knowledge affect tourists at Tuba Island. However, the socioeconomic image doesn't significantly impact tourism satisfaction. Additionally, destination brand, destination image, and environmental image contribute to tourist loyalty at Tuba Island, with loyalty not being the main factor driving satisfaction or loyalty to the island. The findings are useful for all stakeholders of tourism development in Langkawi and Tuba Island, Malaysia
Downloads
Download data is not yet available.
References
Aksoy, R. & Kiyci, S. (2011). A Destination Image as a Type of Image and Measuring Destination Image in Tourism (Amasra Case). European Journal of Social Sciences, 20(3), 478.
Allameh, S.M., Khazaei Pool, J., Jaberi, A., Salehzadeh, R. & Asadi, H. (2015), Factors influencing sport tourists’ revisit intentions: the role and effect of destination image, perceived quality, perceived value and satisfaction, Asia Pacific Journal of Marketing and Logistics, 27(2), 191-207.
Alamineh, G. A., Hussein, J. W., Endaweke, Y. & Taddesse, B. (2023). The local communities’ perceptions on the social impact of tourism and its implication for sustainable development in Amhara regional state. Heliyon, 9(6), 1–17. https://doi.org/10.1016/j.heliyon.2023.e17088
Almeida-Santana, A. & Moreno-Gil, S. (2018). Understanding tourism loyalty: Horizontal vs. destination loyalty. Tourism Management, 65, 245–255. https://doi.org/10.1016/j.tourman.2017.10.011
Almeida-García, F., Pelaez-Fernandez, M. A., Balbuena-Vazquez, A. & Cortés-Macias, R. (2016). Residents' perceptions of tourism development in Benalmádena (Spain). Tourism management, 54, 259-274.
Anand, M., Sahay, B. S. & Saha, S. (2005). Balanced Scorecard in Indian Companies. Vikalpa: The Journal for Decision Makers, 30(2), 11-25. Doi: 10.1177/0256090920050202.
Andereck, K. L., Valentine, K. M., Knopf, R. C. & Vogt, C. A. (2005). Residents’ perceptions of community tourism impacts. Annals of Tourism Research, 32(4), 1056–1076. https://doi.org/10.1016/j. annals.2005.03.001
Ariffin, M. A. M., Darus, M. Y. & Khor, M. A. A. A. A. (2022). Mobile Application for Products Commercialization in Pulau Tuba, Langkawi Using Agile Development. Journal of Theoretical and Applied Information Technology, 100(12), 3935–3944.
Asmelash, A. G. & Kumar, S. (2019). Assessing the progress of tourism sustainability: Developing and validating sustainability indicators. Tourism Management, 71(April 2018), 67–83. https://doi.org/10.1016/j.tourman.2018.09.020
Athula Gnanapala, W. K. & Sandaruwani, J. A. R. C. (2016). Socio-economic Impacts of Tourism Development and Their Implications on Local Communities. International Journal of Economics and Business Administration, 2(5), 59–67. http://www.aiscience.org/journal/ijebahttp://creativecommons.org/licenses/by/4.0/
Assaker, G. & Hallak, R. (2013). Moderating effects of tourists’ novelty-seeking tendencies on destination image, visitor satisfaction, and short-and long-term revisit intentions. Journal of Travel Research, 52(5), 600-613.
Balderas-Cejudo, A. & Patterson, I. (2023). Volunteer tourism: The future of baby boomer tourists in a post-pandemic world. Journal of Hospitality and Tourism Management, 55, 139–142. https://doi.org/10.1016/j.jhtm.2023.03.012
Barreda, A. A., Bilgihan, A., Nusair, K. & Okumus, F. (2016). Online branding: Development of hotel branding through interactivity theory. Tourism Management, 57, 180–192. https://doi.org/10.1016/j.tourman.2016.06.007
Boluk, K. A. & Rasoolimanesh, S. M. (2022). Introduction to the special issue on “Deepening our understandings of the roles and responsibilities of the tourism industry towards the United Nations Sustainable Development Goals (SDGs). Tourism Management Perspectives, 41(December 2021). https://doi.org/10.1016/j.tmp.2022.100944
Bujosa, A. & Roselló, J. (2007). Modeling environmental attitudes toward tourism. Tourism Management, 28(3), 688–695. https://doi.org/10.1016/j.tourman.2006.04.004
Chemli, S. (2018). Human-induced crisis - impacts on tourism and recovery progress. International Journal of Tourism Management and Sciences, 33(4), 113–134. https://doi.org/10.21719/ijtms.33.4.7
Chen, C. & Phou, S. (2013). A closer look at destination: Image, personality, relationship and loyalty. Tourism Management, 36, 269–278.
Chieng, J. (2019). Sound properties, festival experience and soundscape perception of the Rainforest World Music Festival in Sarawak Cultural Village, Malaysia. (Doctoral thesis, University of Sheffield).
Chin, W. W. (2010). How to write up and report PLS analyses. In V.Esposito Vinzi, W.W.Chin, J.Henseler, & H.Wang (Eds.), Handbook of partial least squares: Concepts, methods and application. New York: Springer, 645-689.
Choi, Y. H. & Choo, H. J. (2016), Effects of Chinese consumers’ relationship benefits and satisfaction on attitudes toward foreign fashion brands: the moderating role of country of salesperson, Journal of Retailing and Consumer Services, 28, 99-106.
Croes, R. (2016). Connecting tourism development with small island destinations and with the well-being of the island residents. Journal of Destination Marketing and Management, 5(1), 1–4. https://doi.org/10.1016/j.jdmm.2016.01.007
Day, J. (2022). Tourism, hospitality, and environmental sustainability on the Small Island Developing States. Current Opinion in Environmental Sustainability, 59. https://doi.org/10.1016/j.cosust.2022.101233
Deery, M., Jago, L. & Fredline, L. (2012). Rethinking social impacts of tourism research: A new research agenda. Tourism Management, 33(1), 64–73. https://doi.org/10.1016/j.tourman.2011.01.026
Ekanayake, I. A. & Gnanapala, A. C. (2016). Travel Experiences And Behavioral Intentions of the Tourists: A Study Eastern Province of Sri Lanka. Tourism, Leisure and Global Change, 3(2016), 29–31.
Erol, I., Neuhofer, I. O., Dogru (Dr. True), T., Oztel, A., Searcy, C. & Yorulmaz, A. C. (2022). Improving sustainability in the tourism industry through blockchain technology: Challenges and opportunities. Tourism Management, 93(July). https://doi.org/10.1016/j.tourman.2022.104628
Firth, L. B., Farnworth, M., Fraser, K. P. P. & Mcquatters-gollop, A. (2023). Science of the Total Environment Make a difference?: Choose artificial reefs over natural reefs to compensate for the
Fornell, C. & Larcker, D. F. (1981). Structural equation models with unobservable variables and measurement error: Algebra and statistics. Journal of marketing research, 382-388.
Gaikwad, Sonali & Ragde, Rajesh & Sawant, Madhuri. (2020). Tourist Satisfaction and Destination Loyalty: A Case Study of the World Heritage Site of Ellora Caves. Atna Journal of Tourism Studies, 15, 17-31. 10.12727/ajts.23.2.
Gibson, H. & Yiannakis, A. (2002). Needs and the Life course. Annals of Tourism Research, 29(2), 358–383.
Gnanapala, W. A. & Sandaruwani, J. A. R. C. (2016). Socio-economic impacts of tourism development and their implications on local communities. International journal of economics and business administration, 2(5), 59-67.
Grilli, G., Tyllianakis, E., Luisetti, T., Ferrini, S. & Turner, R. K. (2021). Prospective tourist preferences for sustainable tourism development in Small Island Developing States. Tourism Management, 82. https://doi.org/10.1016/j.tourman.2020.104178
Han, S., Ramkissoon, H. & Kim, M. J. (2023). Support of residents for sustainable tourism development in nature-based destinations: Applying theories of social exchange and bottom-up spillover. Journal of Outdoor Recreation and Tourism, 43(July), 100643.
Hair, J. F., Risher, J. J., Sarstedt, M. & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2-24.
Hasan, M. K., Ismail, A. R. & Islam, M. F. (2017). Tourist risk perceptions and revisit intention: a critical review of literature, Cogent Business & Management, 4(1), 1-21.
Hashemi, S., Kiumarsi, S., Marzuki, A. & Anarestani, B. B. (2019). Tourist Satisfaction and Destination Loyalty in Heritage Sites of Shiraz, Iran. Bridging Tourism Theory and Practice, 10, 243–255. https://doi.org/10.1108/S2042-144320190000010015
Hultman, M., Skarmeas, D., Oghazi, P. & Beheshti, H. M. (2015). Achieving tourist loyalty through destination personality, satisfaction, and identification. Journal of Business Research, 68(11), 2227–2231. https://doi.org/10.1016/j.jbusres.2015.06.002
Hidayat, T., Hu, C. P., Chang, Y. Y. & Tsai, Y. H. (2020). Tourist satisfaction on culture event: the case of Pacu Jawi (cow racing) in West Sumatra, Indonesia. International Journal of Organizational Innovation, 12(4), 150
Higgins-Desbiolles, F. (2018). Sustainable tourism: Sustaining tourism or something more? Tourism Management Perspectives, 25(October 2017), 157–160. https://doi.org/10.1016/j.tmp.2017.11.017
Hikmah, Payangan, O. R., Munir, A. R. & Jusni. (2018). The Effects of Tourism Products, Service Quality and Destination Uniqueness to the Satisfaction and Loyalty of Tourists in South Sulawesi. Scientific Research Journal, 6(1), 91–100
Huang, Y. & Coelho, V. R. (2017). Sustainability performance assessment focusing on coral reef protection by the tourism industry in the Coral Triangle region. Tourism Management, 59, 510–527. https://doi.org/10.1016/j.tourman.2016.09.008
Huete-Alcocer, N. & Hernandez-Rojas, R. D. (2022). Does local cuisine influence the image of a World Heritage destination and subsequent loyalty to that destination? International Journal of Gastronomy and Food Science, 27(January). https://doi.org/10.1016/j.ijgfs.2022.100470
Intan. N., Herlan, S., & Tatan, S. (2022). Effect of Destination Brand Experience on Behavioral Intention Through Tourist Satisfaction As a Mediation. In International Journal of Sustainable Competitiveness on Tourism, 1(1), 1–11). https://doi.org/10.34013/ijscot.v1i01.771
Jani, D. & Han, H. (2014b). Testing the moderation effect of hotel ambiance on the relationships among social comparison, effect, satisfaction, and behavioral intentions. J. Travel Tourism Market, 31, 731–746
Keller, K. L. & Brexendorf, T. O. (2019). Measuring Brand Equity. In: Esch, FR. (eds) Hand Buch Markenführung. Springer Reference Wirtschaft. Springer Gabler, Wiesbaden. https://doi.org/10.1007/978-3-658-13342-9_72.
Kim, J. H. (2018). The impact of memorable tourism experiences on loyalty behaviors: The mediating effects of destination image and satisfaction. Journal of Travel Research, 57(7), 856-870.
Kidane, G. G. & Berhe, M. H. (2017). Socio-economic impacts of tourism in Axum town, Tigray regional state, Ethiopia. Journal of Tourism and Hospitality Management, 5(1), 1-24.
Kladou, S. & Kehagias, J. (2014). Assessing destination brand equity: An integrated approach. Journal of Destination Marketing and Management, 3(1), 2–10. https://doi.org/10.1016/j.jdmm.2013.11.002
Kocabulut, Ö., Yozukmaz, N. & Bertan, S. (2019). Environmental impacts of tourism. The Routledge Handbook of Tourism Impacts: Theoretical and Applied Perspectives, 270, 281–297. https://doi.org/10.4324/9781351025102-22
Konecnik, M. & Gartner, W. (2007). Customer-based brand equity for a destination. Annals of tourism research, 34(2), 400-421
Lai, K. (2018). Influence of event image on destination image: The case of the 2008 Beijing Olympic Games. Journal of Destination Marketing & Management, 7, 153-163. https://doi.org/10.1016/j.jdmm.2016.09.007
Lee, H. T. & Jan, F. H. (2019). Can Community-based tourism contribute to sustainable development? Evidence from residents’ perceptions of sustainability. Tourism Management, 368-380
Lee, S. W. & Xue, K. (2020). A model of destination loyalty: integrating destination image and sustainable tourism. Asia Pacific Journal of Tourism Research, 25(4), 393–408. https://doi.org/10.1080/10941665.2020.1713185
Liu, X., Li, J. J. & Kim, W. G. (2017). The role of travel experience in the structural relationships among tourists’ perceived image, satisfaction, and behavioral intentions. Tourism and Hospitality Research, 17(2), 135–146. https://doi.org/10.1177/1467358415610371
Lee, S. W. & Xue, K. (2020). A model of destination loyalty: Integrating destination image and sustainable tourism. Asia Pacific Journal of Tourism Research, 25(4), 393-408.
Limbong F. & Soetomo S. (2014). Impact of tourism development on the environment of Karimunjawa National Park. Jurnal Ruang, 2(1), 351-360.
Lucrezi, S., Saayman, M. & Van der Merwe, P. (2015). Managing beaches and beachgoers: Lessons from and for the Blue Flag award. Tourism Management, 48, 211–230. https://doi.org/10.1016/j.tourman.2014.11.010
Malik, M. E., Ghafoor, M. M. & Iqbal, H. K. (2012). Impact of Brand Image, Service Quality and price on customer satisfaction in Pakistan Telecommunication sector. International journal of business and social science, 3(23), 123-129.
Matias, T. P., Leonel, J. & Imperador, A. M. (2022). A systemic environmental impact assessment on tourism in the island and coastal ecosystems. Environmental Development, 44(September). https://doi.org/10.1016/j.envdev.2022.100765
Matiza, T. (2022). Country Image and Recreational Tourism Travel Motivation: the Mediating Effect of South Africa’s Place Brand Dimensions. Tourism and Hospitality Management, 28(3), 519–539. https://doi.org/10.20867/thm.28.3.2
McKercher, B., Shoval, N., Park, E. & Kahani, A. (2015). The [limited] impact of weather on tourist behavior in an urban destination. Journal of Travel Research, 54, 442-455.
Melo, H. M. P., Moniz, A. I, Silva, F. J. F. & Batista, M. D. G. (2017). Tourist destination image and consumer behavior: the case of the Azores. J. Spatial Org. Dyn. 5, 73–82
Meng, B. & Cui, M. (2020). The role of co-creation experience in forming tourists' revisit intention to home-based accommodation: extending the theory of planned behavior. Tourism Management Perspectives, 33, 100581. https://doi.org/10.1016/j.tmp.2019.100581
Mohamad, M. & Izzati, G. N. A. (2014). The impact of tourist satisfaction on destination loyalty among European tourists visiting Malaysia. International Journal of Management Science, 2(8), 362–371
Nawijn, J. & Peeters, P. M. (2010). Traveling ‘green’: Is tourists’ happiness at stake? Current Issues in 630 Tourism, 13, 381-392.
Nunally, J. C. & Bernstein, I. H. (1994). Psychology theory. New York: McGrew-Hill.
Pan, S. Y., Gao, M., Kim, H., Shah, K. J., Pei, S. L. & Chiang, P. C. (2018). Advances and challenges in sustainable tourism toward a green economy. Science of the Total Environment, 635, 452–469. https://doi.org/10.1016/j.scitotenv.2018.04.134
Prasad, S., Nair, G. K. & Purohit, H. (2019). Tourist Satisfaction: an Analysis of Push and Pull Factors - a Case of Qatar Tourism. Journal of Management, 6(2), 187–199. https://doi.org/10.34218/jom.6.2.2019.022
Pratama, A. P., Sirait, A., Fahriansyah, R., Syafitra, S. & Nasution, M. I. (2023, February). Mediated Customer Satisfaction: the Brand Image and Product Quality on Purchasing Decisions. In Proceeding Medan International Conference on Economic and Business, 1, 1814-1822.
Qu, Y., Dong, Y. & Gao, J. (2022). A customized method to compare the projected and perceived destination images of repeat tourists. Journal of Destination Marketing and Management, 25(July). https://doi.org/10.1016/j.jdmm.2022.100727
Qu, Y., Xu, F. & Lyu, X. (2019). Motivational place attachment dimensions and the pro-environmental behavior intention of mass tourists: a moderated mediation model. Current Issues in Tourism, 22(2), 197–217. https://doi.org/10.1080/13683500.2017.1399988
Ragab, H., Mahrous, A. A. & Ghoneim, A. (2019). Egypt’s perceived destination image and its impact on tourist’s future behavioral intentions. Int. J. Tour. Cities, 6, 449–466. doi: 10.1108/IJTC-12-2018-0105
Rahim, M. A., Bakar, N. A., Hashim, N. A. A. N., Nawi, N. M. M. & Wee, H. (2022). EMPIRICAL EVIDENCE FROM THE TOURISM INDUSTRY ON THE FACTORS THAT AFFECT TOURIST DESTINATION SATISFACTION. Geo Journal of Tourism and Geosites, 44(4), 1209–1215. https://doi.org/10.30892/gtg.44404-936
Ramesh, V. & Jaunky, V. C. (2020). The tourist experience: Modelling the relationship between tourist satisfaction and destination loyalty. Materials Today: Proceedings, 37(Part 2), 2284–2289. https://doi.org/10.1016/j.matpr.2020.07.723
Razali, M. K., Mohamad, N. H., Johari, N. & Yaakub, R. (2016). Persepsi Komuniti Terhadap Pembangunan Pelancongan di Manjung, Perak. International Language and Tourism Conference 2016
Ribeiro, M. A., Pinto, P., Silva, J. A. & Woosnam, K. M. (2017). Residents’ attitudes and the adoption of pro-tourism behaviors: The case of developing island countries. Tourism Management, 61, 523– 537. https://doi.org/10.1016/j.tourman.2017.03.004
Rajesh, R. (2013). Impact of Tourist Perceptions, Destination Image and Tourist Satisfaction on Destination Loyalty: A Conceptual Model. PASOS. Revista de Turismo y Patrimonio Cultural, 11(3), 67–78. https://doi.org/10.25145/j.pasos.2013.11.039
Rosli, N. A., Zainuddin, Z., Yusliza, M. Y., Muhammad, Z. & Saputra, J. (2023). Investigating the effect of destination image on revisit intention through tourist satisfaction in Laguna Redang Island Resort, Terengganu. International Journal of Advanced and Applied Sciences, 10(6), 17–27. https://doi.org/10.21833/ijaas.2023.06.003
Ruhanen, L., Weiler, B., Moyle, B. D. & McLennan, C. lee J. (2015). Trends and patterns in sustainable tourism research: a 25-year bibliometric analysis. Journal of Sustainable Tourism, 23(4), 517–535. https://doi.org/10.1080/09669582.2014.978790
Salleh, N. H. M., Shukor, M. S. & Idris, S. H. M. (2017). Impak Pembangunan Pelancongan ke atas Persekitaran Manusia dan Fizikal Komuniti Pulau Tioman (The Impact of Tourism Development on Humanity and Physical Environment of Pulau Tioman Community). Akademika, 87(3)
Shahrivar, R. B. (2012). Factors that influence tourist satisfaction. Journal of Travel and Tourism
Stylos, N., Vassiliadis, C. A., Bellou, V. & Andronikidis, A. (2016). Destination images, holistic images and personal normative beliefs: predictors of intention to revisit a destination, Tourism Management, 52, 40-60.
Su, J. & Kerdpitak, C. (2023, March). THE INFLUENCE OF BRAND IMAGE AND SERVICE QUALITY TOWARD CUSTOMER SATISFACTION IN THE HOTEL INDUSTRY IN THAILAND. In INTERNATIONAL ACADEMIC MULTIDISCIPLINARY RESEARCH CONFERENCE IN ZURICH 2023 (pp. 353-362).
Syaripudin, N. (2016). Persepsi penduduk tempatan terhadap impak pembangunan eko-pelancongan di Semporna, Sabah. Presiding Symposium on Technology Management & Logistics. (STML-Go Green).
Tran, X. & Ralston, L. (2006). Tourist preferences: Influence of unconscious needs. Annals of Tourism Research, 33(2), 424–441. https://doi.org/10.1016/j.annals.2005.10.014
Vargas-Sanchez, A., Porras-Bueno, N. & de los Ángeles Plaza-Mejía, M. (2011). Explaining residents’ attitudes to tourism: Is a universal model possible? Annals of Tourism Research, 38(2), 460–480. https://doi.org/10.1016/j.annals.2010.10.004
Wasaya, A., Prentice, C. & Hsiao, A. (2022). The influence of norms on tourist behavioral intentions. Journal of Hospitality and Tourism Management, 50(July 2021), 277–287. https://doi.org/10.1016/j.jhtm.2022.02.023
Wells, R. H. & McFadden, J. (2006). Human nature: act and fiction: literature, science and human nature. UK: A&C BlackLing, L. Q., Karim, M. S. A., Othman, M., Adzahan, N. M. & Ramachandran, S. (2010). Relationships between Malaysian food image, tourist satisfaction and behavioral intention. World Applied Sciences Journal, 10(10), 164-171. http://psasir.upm.edu.my/id/eprint/16500
Williams, A. T., Rangel-Buitrago, N. G., Anfuso, G., Cervantes, O. & Botero, C. M. (2016). Litter impacts on scenery and tourism on the Colombian north Caribbean coast. Tourism Management, 55, 209–224. https://doi.org/10.1016/j.tourman.2016.02.008
Wong, I. K. A., Ruan, W. J., Cai, X. & Huang, G. Q. I. (2021). Green-induced tourist equity: The cross-level effect of regional environmental performance. Journal of Sustainable Tourism, 29(7), 1043–1062. https://doi.org/10.1080/09669582.2020.1851700
Woo, E., Kim, H. & Uysal, M. (2015). Life satisfaction and support for tourism development. Annals of Tourism Research, 50, 84–97. https://doi.org/10.1016/j.annals.2014.11.001
Xingjun, Z. (2022). An Empirical Study on the Tourist Satisfaction. Journal of Digitainability, Realism & Mastery (DREAM), 1(07), 47–56. https://doi.org/10.56982/dream.v1i07.66
Y?ld?r?m, D. Ç., Ektiren, B. & Erdo?an, F. (2023). The threshold effect of tourism, growth, and population interactions on environmental pollution in Mediterranean countries. Tourism Management Perspectives, 47(February). https://doi.org/10.1016/j.tmp.2023.101118
Zhang, Z., Plathong, S., Sun, Y., Guo, Z., Munnoy, T., Ma, L., Jantharakhantee, C. & Tanboot, L. (2020). Analysis of the island tourism environment based on tourists’ perception—A case study of Koh Lan, Thailand. Ocean and Coastal Management, 197(February). https://doi.org/10.1016/j.ocecoaman.2020.105326
Zou, W., Wei, W., Ding, S. & Xue, J. (2022). The relationship between place attachment and tourist loyalty: A meta-analysis. Tourism Management Perspectives, 43(August 2021). https://doi.org/10.1016/j.tmp.2022.100983.
Allameh, S.M., Khazaei Pool, J., Jaberi, A., Salehzadeh, R. & Asadi, H. (2015), Factors influencing sport tourists’ revisit intentions: the role and effect of destination image, perceived quality, perceived value and satisfaction, Asia Pacific Journal of Marketing and Logistics, 27(2), 191-207.
Alamineh, G. A., Hussein, J. W., Endaweke, Y. & Taddesse, B. (2023). The local communities’ perceptions on the social impact of tourism and its implication for sustainable development in Amhara regional state. Heliyon, 9(6), 1–17. https://doi.org/10.1016/j.heliyon.2023.e17088
Almeida-Santana, A. & Moreno-Gil, S. (2018). Understanding tourism loyalty: Horizontal vs. destination loyalty. Tourism Management, 65, 245–255. https://doi.org/10.1016/j.tourman.2017.10.011
Almeida-García, F., Pelaez-Fernandez, M. A., Balbuena-Vazquez, A. & Cortés-Macias, R. (2016). Residents' perceptions of tourism development in Benalmádena (Spain). Tourism management, 54, 259-274.
Anand, M., Sahay, B. S. & Saha, S. (2005). Balanced Scorecard in Indian Companies. Vikalpa: The Journal for Decision Makers, 30(2), 11-25. Doi: 10.1177/0256090920050202.
Andereck, K. L., Valentine, K. M., Knopf, R. C. & Vogt, C. A. (2005). Residents’ perceptions of community tourism impacts. Annals of Tourism Research, 32(4), 1056–1076. https://doi.org/10.1016/j. annals.2005.03.001
Ariffin, M. A. M., Darus, M. Y. & Khor, M. A. A. A. A. (2022). Mobile Application for Products Commercialization in Pulau Tuba, Langkawi Using Agile Development. Journal of Theoretical and Applied Information Technology, 100(12), 3935–3944.
Asmelash, A. G. & Kumar, S. (2019). Assessing the progress of tourism sustainability: Developing and validating sustainability indicators. Tourism Management, 71(April 2018), 67–83. https://doi.org/10.1016/j.tourman.2018.09.020
Athula Gnanapala, W. K. & Sandaruwani, J. A. R. C. (2016). Socio-economic Impacts of Tourism Development and Their Implications on Local Communities. International Journal of Economics and Business Administration, 2(5), 59–67. http://www.aiscience.org/journal/ijebahttp://creativecommons.org/licenses/by/4.0/
Assaker, G. & Hallak, R. (2013). Moderating effects of tourists’ novelty-seeking tendencies on destination image, visitor satisfaction, and short-and long-term revisit intentions. Journal of Travel Research, 52(5), 600-613.
Balderas-Cejudo, A. & Patterson, I. (2023). Volunteer tourism: The future of baby boomer tourists in a post-pandemic world. Journal of Hospitality and Tourism Management, 55, 139–142. https://doi.org/10.1016/j.jhtm.2023.03.012
Barreda, A. A., Bilgihan, A., Nusair, K. & Okumus, F. (2016). Online branding: Development of hotel branding through interactivity theory. Tourism Management, 57, 180–192. https://doi.org/10.1016/j.tourman.2016.06.007
Boluk, K. A. & Rasoolimanesh, S. M. (2022). Introduction to the special issue on “Deepening our understandings of the roles and responsibilities of the tourism industry towards the United Nations Sustainable Development Goals (SDGs). Tourism Management Perspectives, 41(December 2021). https://doi.org/10.1016/j.tmp.2022.100944
Bujosa, A. & Roselló, J. (2007). Modeling environmental attitudes toward tourism. Tourism Management, 28(3), 688–695. https://doi.org/10.1016/j.tourman.2006.04.004
Chemli, S. (2018). Human-induced crisis - impacts on tourism and recovery progress. International Journal of Tourism Management and Sciences, 33(4), 113–134. https://doi.org/10.21719/ijtms.33.4.7
Chen, C. & Phou, S. (2013). A closer look at destination: Image, personality, relationship and loyalty. Tourism Management, 36, 269–278.
Chieng, J. (2019). Sound properties, festival experience and soundscape perception of the Rainforest World Music Festival in Sarawak Cultural Village, Malaysia. (Doctoral thesis, University of Sheffield).
Chin, W. W. (2010). How to write up and report PLS analyses. In V.Esposito Vinzi, W.W.Chin, J.Henseler, & H.Wang (Eds.), Handbook of partial least squares: Concepts, methods and application. New York: Springer, 645-689.
Choi, Y. H. & Choo, H. J. (2016), Effects of Chinese consumers’ relationship benefits and satisfaction on attitudes toward foreign fashion brands: the moderating role of country of salesperson, Journal of Retailing and Consumer Services, 28, 99-106.
Croes, R. (2016). Connecting tourism development with small island destinations and with the well-being of the island residents. Journal of Destination Marketing and Management, 5(1), 1–4. https://doi.org/10.1016/j.jdmm.2016.01.007
Day, J. (2022). Tourism, hospitality, and environmental sustainability on the Small Island Developing States. Current Opinion in Environmental Sustainability, 59. https://doi.org/10.1016/j.cosust.2022.101233
Deery, M., Jago, L. & Fredline, L. (2012). Rethinking social impacts of tourism research: A new research agenda. Tourism Management, 33(1), 64–73. https://doi.org/10.1016/j.tourman.2011.01.026
Ekanayake, I. A. & Gnanapala, A. C. (2016). Travel Experiences And Behavioral Intentions of the Tourists: A Study Eastern Province of Sri Lanka. Tourism, Leisure and Global Change, 3(2016), 29–31.
Erol, I., Neuhofer, I. O., Dogru (Dr. True), T., Oztel, A., Searcy, C. & Yorulmaz, A. C. (2022). Improving sustainability in the tourism industry through blockchain technology: Challenges and opportunities. Tourism Management, 93(July). https://doi.org/10.1016/j.tourman.2022.104628
Firth, L. B., Farnworth, M., Fraser, K. P. P. & Mcquatters-gollop, A. (2023). Science of the Total Environment Make a difference?: Choose artificial reefs over natural reefs to compensate for the
Fornell, C. & Larcker, D. F. (1981). Structural equation models with unobservable variables and measurement error: Algebra and statistics. Journal of marketing research, 382-388.
Gaikwad, Sonali & Ragde, Rajesh & Sawant, Madhuri. (2020). Tourist Satisfaction and Destination Loyalty: A Case Study of the World Heritage Site of Ellora Caves. Atna Journal of Tourism Studies, 15, 17-31. 10.12727/ajts.23.2.
Gibson, H. & Yiannakis, A. (2002). Needs and the Life course. Annals of Tourism Research, 29(2), 358–383.
Gnanapala, W. A. & Sandaruwani, J. A. R. C. (2016). Socio-economic impacts of tourism development and their implications on local communities. International journal of economics and business administration, 2(5), 59-67.
Grilli, G., Tyllianakis, E., Luisetti, T., Ferrini, S. & Turner, R. K. (2021). Prospective tourist preferences for sustainable tourism development in Small Island Developing States. Tourism Management, 82. https://doi.org/10.1016/j.tourman.2020.104178
Han, S., Ramkissoon, H. & Kim, M. J. (2023). Support of residents for sustainable tourism development in nature-based destinations: Applying theories of social exchange and bottom-up spillover. Journal of Outdoor Recreation and Tourism, 43(July), 100643.
Hair, J. F., Risher, J. J., Sarstedt, M. & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2-24.
Hasan, M. K., Ismail, A. R. & Islam, M. F. (2017). Tourist risk perceptions and revisit intention: a critical review of literature, Cogent Business & Management, 4(1), 1-21.
Hashemi, S., Kiumarsi, S., Marzuki, A. & Anarestani, B. B. (2019). Tourist Satisfaction and Destination Loyalty in Heritage Sites of Shiraz, Iran. Bridging Tourism Theory and Practice, 10, 243–255. https://doi.org/10.1108/S2042-144320190000010015
Hultman, M., Skarmeas, D., Oghazi, P. & Beheshti, H. M. (2015). Achieving tourist loyalty through destination personality, satisfaction, and identification. Journal of Business Research, 68(11), 2227–2231. https://doi.org/10.1016/j.jbusres.2015.06.002
Hidayat, T., Hu, C. P., Chang, Y. Y. & Tsai, Y. H. (2020). Tourist satisfaction on culture event: the case of Pacu Jawi (cow racing) in West Sumatra, Indonesia. International Journal of Organizational Innovation, 12(4), 150
Higgins-Desbiolles, F. (2018). Sustainable tourism: Sustaining tourism or something more? Tourism Management Perspectives, 25(October 2017), 157–160. https://doi.org/10.1016/j.tmp.2017.11.017
Hikmah, Payangan, O. R., Munir, A. R. & Jusni. (2018). The Effects of Tourism Products, Service Quality and Destination Uniqueness to the Satisfaction and Loyalty of Tourists in South Sulawesi. Scientific Research Journal, 6(1), 91–100
Huang, Y. & Coelho, V. R. (2017). Sustainability performance assessment focusing on coral reef protection by the tourism industry in the Coral Triangle region. Tourism Management, 59, 510–527. https://doi.org/10.1016/j.tourman.2016.09.008
Huete-Alcocer, N. & Hernandez-Rojas, R. D. (2022). Does local cuisine influence the image of a World Heritage destination and subsequent loyalty to that destination? International Journal of Gastronomy and Food Science, 27(January). https://doi.org/10.1016/j.ijgfs.2022.100470
Intan. N., Herlan, S., & Tatan, S. (2022). Effect of Destination Brand Experience on Behavioral Intention Through Tourist Satisfaction As a Mediation. In International Journal of Sustainable Competitiveness on Tourism, 1(1), 1–11). https://doi.org/10.34013/ijscot.v1i01.771
Jani, D. & Han, H. (2014b). Testing the moderation effect of hotel ambiance on the relationships among social comparison, effect, satisfaction, and behavioral intentions. J. Travel Tourism Market, 31, 731–746
Keller, K. L. & Brexendorf, T. O. (2019). Measuring Brand Equity. In: Esch, FR. (eds) Hand Buch Markenführung. Springer Reference Wirtschaft. Springer Gabler, Wiesbaden. https://doi.org/10.1007/978-3-658-13342-9_72.
Kim, J. H. (2018). The impact of memorable tourism experiences on loyalty behaviors: The mediating effects of destination image and satisfaction. Journal of Travel Research, 57(7), 856-870.
Kidane, G. G. & Berhe, M. H. (2017). Socio-economic impacts of tourism in Axum town, Tigray regional state, Ethiopia. Journal of Tourism and Hospitality Management, 5(1), 1-24.
Kladou, S. & Kehagias, J. (2014). Assessing destination brand equity: An integrated approach. Journal of Destination Marketing and Management, 3(1), 2–10. https://doi.org/10.1016/j.jdmm.2013.11.002
Kocabulut, Ö., Yozukmaz, N. & Bertan, S. (2019). Environmental impacts of tourism. The Routledge Handbook of Tourism Impacts: Theoretical and Applied Perspectives, 270, 281–297. https://doi.org/10.4324/9781351025102-22
Konecnik, M. & Gartner, W. (2007). Customer-based brand equity for a destination. Annals of tourism research, 34(2), 400-421
Lai, K. (2018). Influence of event image on destination image: The case of the 2008 Beijing Olympic Games. Journal of Destination Marketing & Management, 7, 153-163. https://doi.org/10.1016/j.jdmm.2016.09.007
Lee, H. T. & Jan, F. H. (2019). Can Community-based tourism contribute to sustainable development? Evidence from residents’ perceptions of sustainability. Tourism Management, 368-380
Lee, S. W. & Xue, K. (2020). A model of destination loyalty: integrating destination image and sustainable tourism. Asia Pacific Journal of Tourism Research, 25(4), 393–408. https://doi.org/10.1080/10941665.2020.1713185
Liu, X., Li, J. J. & Kim, W. G. (2017). The role of travel experience in the structural relationships among tourists’ perceived image, satisfaction, and behavioral intentions. Tourism and Hospitality Research, 17(2), 135–146. https://doi.org/10.1177/1467358415610371
Lee, S. W. & Xue, K. (2020). A model of destination loyalty: Integrating destination image and sustainable tourism. Asia Pacific Journal of Tourism Research, 25(4), 393-408.
Limbong F. & Soetomo S. (2014). Impact of tourism development on the environment of Karimunjawa National Park. Jurnal Ruang, 2(1), 351-360.
Lucrezi, S., Saayman, M. & Van der Merwe, P. (2015). Managing beaches and beachgoers: Lessons from and for the Blue Flag award. Tourism Management, 48, 211–230. https://doi.org/10.1016/j.tourman.2014.11.010
Malik, M. E., Ghafoor, M. M. & Iqbal, H. K. (2012). Impact of Brand Image, Service Quality and price on customer satisfaction in Pakistan Telecommunication sector. International journal of business and social science, 3(23), 123-129.
Matias, T. P., Leonel, J. & Imperador, A. M. (2022). A systemic environmental impact assessment on tourism in the island and coastal ecosystems. Environmental Development, 44(September). https://doi.org/10.1016/j.envdev.2022.100765
Matiza, T. (2022). Country Image and Recreational Tourism Travel Motivation: the Mediating Effect of South Africa’s Place Brand Dimensions. Tourism and Hospitality Management, 28(3), 519–539. https://doi.org/10.20867/thm.28.3.2
McKercher, B., Shoval, N., Park, E. & Kahani, A. (2015). The [limited] impact of weather on tourist behavior in an urban destination. Journal of Travel Research, 54, 442-455.
Melo, H. M. P., Moniz, A. I, Silva, F. J. F. & Batista, M. D. G. (2017). Tourist destination image and consumer behavior: the case of the Azores. J. Spatial Org. Dyn. 5, 73–82
Meng, B. & Cui, M. (2020). The role of co-creation experience in forming tourists' revisit intention to home-based accommodation: extending the theory of planned behavior. Tourism Management Perspectives, 33, 100581. https://doi.org/10.1016/j.tmp.2019.100581
Mohamad, M. & Izzati, G. N. A. (2014). The impact of tourist satisfaction on destination loyalty among European tourists visiting Malaysia. International Journal of Management Science, 2(8), 362–371
Nawijn, J. & Peeters, P. M. (2010). Traveling ‘green’: Is tourists’ happiness at stake? Current Issues in 630 Tourism, 13, 381-392.
Nunally, J. C. & Bernstein, I. H. (1994). Psychology theory. New York: McGrew-Hill.
Pan, S. Y., Gao, M., Kim, H., Shah, K. J., Pei, S. L. & Chiang, P. C. (2018). Advances and challenges in sustainable tourism toward a green economy. Science of the Total Environment, 635, 452–469. https://doi.org/10.1016/j.scitotenv.2018.04.134
Prasad, S., Nair, G. K. & Purohit, H. (2019). Tourist Satisfaction: an Analysis of Push and Pull Factors - a Case of Qatar Tourism. Journal of Management, 6(2), 187–199. https://doi.org/10.34218/jom.6.2.2019.022
Pratama, A. P., Sirait, A., Fahriansyah, R., Syafitra, S. & Nasution, M. I. (2023, February). Mediated Customer Satisfaction: the Brand Image and Product Quality on Purchasing Decisions. In Proceeding Medan International Conference on Economic and Business, 1, 1814-1822.
Qu, Y., Dong, Y. & Gao, J. (2022). A customized method to compare the projected and perceived destination images of repeat tourists. Journal of Destination Marketing and Management, 25(July). https://doi.org/10.1016/j.jdmm.2022.100727
Qu, Y., Xu, F. & Lyu, X. (2019). Motivational place attachment dimensions and the pro-environmental behavior intention of mass tourists: a moderated mediation model. Current Issues in Tourism, 22(2), 197–217. https://doi.org/10.1080/13683500.2017.1399988
Ragab, H., Mahrous, A. A. & Ghoneim, A. (2019). Egypt’s perceived destination image and its impact on tourist’s future behavioral intentions. Int. J. Tour. Cities, 6, 449–466. doi: 10.1108/IJTC-12-2018-0105
Rahim, M. A., Bakar, N. A., Hashim, N. A. A. N., Nawi, N. M. M. & Wee, H. (2022). EMPIRICAL EVIDENCE FROM THE TOURISM INDUSTRY ON THE FACTORS THAT AFFECT TOURIST DESTINATION SATISFACTION. Geo Journal of Tourism and Geosites, 44(4), 1209–1215. https://doi.org/10.30892/gtg.44404-936
Ramesh, V. & Jaunky, V. C. (2020). The tourist experience: Modelling the relationship between tourist satisfaction and destination loyalty. Materials Today: Proceedings, 37(Part 2), 2284–2289. https://doi.org/10.1016/j.matpr.2020.07.723
Razali, M. K., Mohamad, N. H., Johari, N. & Yaakub, R. (2016). Persepsi Komuniti Terhadap Pembangunan Pelancongan di Manjung, Perak. International Language and Tourism Conference 2016
Ribeiro, M. A., Pinto, P., Silva, J. A. & Woosnam, K. M. (2017). Residents’ attitudes and the adoption of pro-tourism behaviors: The case of developing island countries. Tourism Management, 61, 523– 537. https://doi.org/10.1016/j.tourman.2017.03.004
Rajesh, R. (2013). Impact of Tourist Perceptions, Destination Image and Tourist Satisfaction on Destination Loyalty: A Conceptual Model. PASOS. Revista de Turismo y Patrimonio Cultural, 11(3), 67–78. https://doi.org/10.25145/j.pasos.2013.11.039
Rosli, N. A., Zainuddin, Z., Yusliza, M. Y., Muhammad, Z. & Saputra, J. (2023). Investigating the effect of destination image on revisit intention through tourist satisfaction in Laguna Redang Island Resort, Terengganu. International Journal of Advanced and Applied Sciences, 10(6), 17–27. https://doi.org/10.21833/ijaas.2023.06.003
Ruhanen, L., Weiler, B., Moyle, B. D. & McLennan, C. lee J. (2015). Trends and patterns in sustainable tourism research: a 25-year bibliometric analysis. Journal of Sustainable Tourism, 23(4), 517–535. https://doi.org/10.1080/09669582.2014.978790
Salleh, N. H. M., Shukor, M. S. & Idris, S. H. M. (2017). Impak Pembangunan Pelancongan ke atas Persekitaran Manusia dan Fizikal Komuniti Pulau Tioman (The Impact of Tourism Development on Humanity and Physical Environment of Pulau Tioman Community). Akademika, 87(3)
Shahrivar, R. B. (2012). Factors that influence tourist satisfaction. Journal of Travel and Tourism
Stylos, N., Vassiliadis, C. A., Bellou, V. & Andronikidis, A. (2016). Destination images, holistic images and personal normative beliefs: predictors of intention to revisit a destination, Tourism Management, 52, 40-60.
Su, J. & Kerdpitak, C. (2023, March). THE INFLUENCE OF BRAND IMAGE AND SERVICE QUALITY TOWARD CUSTOMER SATISFACTION IN THE HOTEL INDUSTRY IN THAILAND. In INTERNATIONAL ACADEMIC MULTIDISCIPLINARY RESEARCH CONFERENCE IN ZURICH 2023 (pp. 353-362).
Syaripudin, N. (2016). Persepsi penduduk tempatan terhadap impak pembangunan eko-pelancongan di Semporna, Sabah. Presiding Symposium on Technology Management & Logistics. (STML-Go Green).
Tran, X. & Ralston, L. (2006). Tourist preferences: Influence of unconscious needs. Annals of Tourism Research, 33(2), 424–441. https://doi.org/10.1016/j.annals.2005.10.014
Vargas-Sanchez, A., Porras-Bueno, N. & de los Ángeles Plaza-Mejía, M. (2011). Explaining residents’ attitudes to tourism: Is a universal model possible? Annals of Tourism Research, 38(2), 460–480. https://doi.org/10.1016/j.annals.2010.10.004
Wasaya, A., Prentice, C. & Hsiao, A. (2022). The influence of norms on tourist behavioral intentions. Journal of Hospitality and Tourism Management, 50(July 2021), 277–287. https://doi.org/10.1016/j.jhtm.2022.02.023
Wells, R. H. & McFadden, J. (2006). Human nature: act and fiction: literature, science and human nature. UK: A&C BlackLing, L. Q., Karim, M. S. A., Othman, M., Adzahan, N. M. & Ramachandran, S. (2010). Relationships between Malaysian food image, tourist satisfaction and behavioral intention. World Applied Sciences Journal, 10(10), 164-171. http://psasir.upm.edu.my/id/eprint/16500
Williams, A. T., Rangel-Buitrago, N. G., Anfuso, G., Cervantes, O. & Botero, C. M. (2016). Litter impacts on scenery and tourism on the Colombian north Caribbean coast. Tourism Management, 55, 209–224. https://doi.org/10.1016/j.tourman.2016.02.008
Wong, I. K. A., Ruan, W. J., Cai, X. & Huang, G. Q. I. (2021). Green-induced tourist equity: The cross-level effect of regional environmental performance. Journal of Sustainable Tourism, 29(7), 1043–1062. https://doi.org/10.1080/09669582.2020.1851700
Woo, E., Kim, H. & Uysal, M. (2015). Life satisfaction and support for tourism development. Annals of Tourism Research, 50, 84–97. https://doi.org/10.1016/j.annals.2014.11.001
Xingjun, Z. (2022). An Empirical Study on the Tourist Satisfaction. Journal of Digitainability, Realism & Mastery (DREAM), 1(07), 47–56. https://doi.org/10.56982/dream.v1i07.66
Y?ld?r?m, D. Ç., Ektiren, B. & Erdo?an, F. (2023). The threshold effect of tourism, growth, and population interactions on environmental pollution in Mediterranean countries. Tourism Management Perspectives, 47(February). https://doi.org/10.1016/j.tmp.2023.101118
Zhang, Z., Plathong, S., Sun, Y., Guo, Z., Munnoy, T., Ma, L., Jantharakhantee, C. & Tanboot, L. (2020). Analysis of the island tourism environment based on tourists’ perception—A case study of Koh Lan, Thailand. Ocean and Coastal Management, 197(February). https://doi.org/10.1016/j.ocecoaman.2020.105326
Zou, W., Wei, W., Ding, S. & Xue, J. (2022). The relationship between place attachment and tourist loyalty: A meta-analysis. Tourism Management Perspectives, 43(August 2021). https://doi.org/10.1016/j.tmp.2022.100983.
Published
2023-09-17
How to Cite
Ghazali, A. R., Zamzuri, N. H., Hanafiah, M. H., Wijaya, A., & Pramono, S. E. (2023). Exploring Antecedents of Destination Loyalty: A Comprehensive Analysis of Island Destination Image, Brand Awareness and Satisfaction. Information Management and Business Review, 15(3(SI), 289-302. https://doi.org/10.22610/imbr.v15i3(SI).3485
Issue
Section
Research Paper
Copyright (c) 2023 Ayu Rohaidah Ghazali, Norol Hamiza Zamzuri, Mohd Hafiz Hanafiah, Atikah Wijaya, Suwito Eko Pramono
This work is licensed under a Creative Commons Attribution 4.0 International License.
Author (s) should affirm that the material has not been published previously. It has not been submitted and it is not under consideration by any other journal. At the same time author (s) need to execute a publication permission agreement to assume the responsibility of the submitted content and any omissions and errors therein. After submission of revised paper in the light of suggestions of the reviewers, the editorial team edits and formats manuscripts to bring uniformity and standardization in published material.
This work will be licensed under Creative Commons Attribution 4.0 International (CC BY 4.0) and under condition of the license, users are free to read, copy, remix, transform, redistribute, download, print, search or link to the full texts of articles and even build upon their work as long as they credit the author for the original work. Moreover, as per journal policy author (s) hold and retain copyrights without any restrictions.
