Factors Influencing Technology Usage among Event Attendees

  • Nurakmal Ramli Universiti Teknologi MARA
  • Azmatun Nadiah Hamdan Universiti Teknologi MARA
  • Syafiqah Mohd Razani Universiti Teknologi MARA
  • Ezza Ezzati Ramli Universiti Teknologi MARA
  • Syahirah Salsagap Universiti Teknologi MARA
  • Fitri Aimal Nasaruddin Universiti Teknologi MARA
  • Muhammad Nabil Hazizan Universiti Teknologi MARA
Keywords: Memorable Experience, Perceived Value, Enjoyment, Technology Usage, Event Attendees, Event Organization

Abstract

The digital proliferation and business innovation where ICT plays an important role in enhancing event experiences, has transformed the event industry to fundamentally deal with understanding the attendees' experience at events. The purpose of this study is to examine the factors that contribute to event technology usage among event attendees and how it influences them. A total of 202 sets of data were collected from the event management students in UiTM Puncak Alam through a convenience sampling approach from several online platforms. The results were analyzed using SPSS by conducting reliability analysis, correlation analysis, and regression analysis. The result of this study found that there was a significant relationship between memorable experiences, perceived value, and enjoyment of technology usage. The limitations, recommendations, and implications of the study were suggested for future research.

Downloads

Download data is not yet available.

References

Bitner, M. J. S. (1992). The Impact of Physical Surroundings on Customers and Employees in Journal of Marketing, 56.
Bustard, J. R. T., Bolan, P., Devine, A. & Hutchinson, K. (2019). The emerging smart event experience: an interpretative phenomenological analysis. Tourism Review, 74(1), 116-128.
Campos, A. C., Mendes, J., Valle, P. O. D. & Scott, N. (2018). Co-creation of tourist experiences: A literature review. Current Issues in Tourism, 21(4), 369-400.
Capasa, L., Zulauf, K. & Wagner, R. (2022). Virtual reality experience of mega sports events: A technology acceptance study. Journal of Theoretical and Applied Electronic Commerce Research, 17(2), 686-703.
Coudounaris, D. N. & Sthapit, E. (2017). Antecedents of memorable tourism experience related to behavioral intentions. Psychology & Marketing, 34(12), 1084-1093.
Dong, P. & Siu, N. Y. M. (2013). Servicescape elements, customer predispositions, and service experience: The case of theme park visitors. Tourism management, 36, 541-551.
El-Haddadeh, R., Weerakkody, V., Osmani, M., Thakker, D. & Kapoor, K. K. (2019). Examining citizens' perceived value of the Internet of Things technologies in facilitating public sector services engagement. Government Information Quarterly, 36(2), 310-320.
Jang, W., Wu, L. & Wen, J. (2021). Understanding the effects of different types of meaningful sports consumption on sports consumers’ emotions, motivations, and behavioral intentions. Sport Management Review, 24(1), 46-68.
Jeong, Y. & Kim, S. (2020). A study of event quality, destination image, perceived value, tourist satisfaction, and destination loyalty among sports tourists. Asia Pacific Journal of Marketing and Logistics, 32(4), 940-960.
Kruger, M. & Saayman, M. (2017). An experience?based typology for natural event tourists. International journal of tourism research, 19(5), 605-617.
Madray, J. S. (2020). The impact of COVID-19 on the event management industry. International Journal of Engineering Applied Sciences and Technology, 5(3), 2455-2143.
Melo, M., Coelho, H., Gonçalves, G., Losada, N., Jorge, F., Teixeira, M. S. & Bessa, M. (2022). Immersive multisensory virtual reality technologies for virtual tourism: A study of the user’s sense of presence, satisfaction, emotions, and attitudes. Multimedia Systems, 28(3), 1027-1037.
Parasuraman, A. B. L. L., Zeithaml, V. A. & Berry, L. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality, 64(1), 12-40.
Pine, B. J. & Gilmore, J. H. (1998). Welcome to the Experience Economy, 76(4), 97-105. Cambridge, MA, USA: Harvard Business Review Press.
Rihova, I., Buhalis, D., Gouthro, M. B. & Moital, M. (2018). Customer-to-customer co-creation practices in tourism: Lessons from Customer-Dominant logic. Tourism Management, 67, 362-375.
Rogers, T. & Wynn-Moylan, P. (2022). Conferences and conventions: A global industry. Routledge.
Ryan, W. G., Fenton, A., Ahmed, W. & Scarf, P. (2020). Recognizing events 4.0: The digital maturity of events. International Journal of Event and Festival Management, 11(1), 47-68.
Sangkaew, P. (2020). An investigation of how the adoption of event mobile applications influences satisfaction and post-event behaviors of business event attendees (Doctoral dissertation, University of Surrey).
Sherlock, J. & Connor, N. O. (2015). Research into the Impact of Technology in the Events Industry. The International Hospitality and Tourism Student Journal, 7(1), 88-102.
Zikmund, W. G., Babin, B. J., Carr, J. C. & Griffin, M. (2013). Business research methods. Cengage learning
Published
2023-09-17
How to Cite
Ramli, N., Hamdan, A. N., Mohd Razani, S., Ramli, E. E., Salsagap, S., Nasaruddin, F. A., & Hazizan, M. N. (2023). Factors Influencing Technology Usage among Event Attendees. Information Management and Business Review, 15(3(SI), 126-131. https://doi.org/10.22610/imbr.v15i3(SI).3465
Section
Research Paper