Influencing the Relationship between Job Clarity and Turnover Intention through User Training During Enterprise System Implementation
Keywords:
Enterprise System Implementation, End-User Training, Job Clarity, Turnover Intention, PLS-SEM
Abstract
Enterprise system (ES) implementations introduce pervasive and disruptive change to organizations. End-users struggling to cope with such change often develop an internal self-preservation narrative that, if not managed, can lead to employee turnover. Turnover is a visibly-assertive response to ES implementations that has lasting negative effects on organizations. The job role literature suggests that an individual’s intention to leave an organization is greater when they lack clarity concerning their own work tasks and their role in achieving broader organizational goals. These clarity perceptions evolve during ES implementations as individuals become aware that their existing job context is no longer relevant to the post-implementation organization. It seems likely that the strength of relationship between job clarity and turnover intention will also evolve during this time. Accordingly, this study uses PLS-SEM multi-group analysis to examine changes in this relationship during an ES implementation at a Fortune 100 manufacturer and finds a significant increase in the influence of job clarity deficiencies on turnover intention following end-user training. These results suggest that ES implementation teams should focus their efforts on building job clarity of the post-implementation work context.
Downloads
Download data is not yet available.
References
Abdinnour, S. & Saeed, K. (2015). User Perceptions Towards an ERP System. Journal of Enterprise Information Management, 28(2), 243-259. Agarwal, R., Ganco, M. & Ziedonis, R. H. (2009). Reputations for Toughness in Patent Enforcement: Implications for Knowledge Spillovers via Inventor Mobility. Strategic Management Journal, 30(13), 1349-1374. Allen, D. G., Bryant, P. C. & Vardaman, J. M. (2010). Retaining Talent: Replacing Misconceptions With Evidence-Based Strategies. Academy of Management Perspectives, 24(2), 48-64. Almajali, D. A., Masa'deh, R. E. & Tarhini, A. (2016). Antecedents of ERP Systems Implementation Success: a Study on Jordanian Healthcare Sector. Journal of Enterprise Information Management, 29(4), 549-565. Amani, F. & Fadlalla, A. (2016). Organizing ERP Research: a Knowledge-Centric Approach. Journal of Enterprise Information Management, 29(6), 919-940. Bagozzi, R. P. & Yi, Y. (1988). On the Evaluation of Structural Equation Models. Journal of the Academy of Marketing Science, 16(1), 74. Beaudry, A. & Pinsonneault, A. (2005). Understanding User Responses to Information Technology: A Coping Model of User Adaptation. MIS Quarterly, 29(3), 493-524. Bedeian, A. G. & Armenakis, A. A. (1981). A Path-Analytic Study of The Consequences of Role Conflict and Ambiguity. Academy Of Management Journal. Academy Of Management, 24(2), 417-424. Bennett, R. J. & Robinson, S. L. (2000). Development of a Measure of Workplace Deviance. The Journal Of Applied Psychology, 85(3), 349-360. Brown, S. P. & Peterson, R. A. (1993). Antecedents and Consequences of Salesperson Job Satisfaction: MetaAnalysis and Assessment of Causal Effects. Journal of Marketing Research (JMR), 30(1), 63-77. Bureau of Labor Statistics. (2017). Job Openings and Labor Turnover - July 2017 [Press release] Burris, E. R., Detert, J. R. & Chiaburu, D. S. (2008). Quitting Before Leaving: The Mediating Effects of Psychological Attachment and Detachment on Voice. Journal of Applied Psychology, 93(4), 912-922. Byström, K. & Hansen, P. (2005). Conceptual Framework for Tasks in Information Studies. Journal of the American Society for Information Science & Technology, 56(10), 1050-1061. Caillier, J. G. (2016). Does Public Service Motivation Mediate the Relationship between Goal Clarity and both Organizational Commitment and Extra-Role Behaviours? Public Management Review, 18(2), 300-318.
Chin, W. W. (1998). The Partial Least Squares Approach for Structural Equation Modeling. In G. A. Marcoulides (Ed.), Modern Methods for Business Research. (pp. 295-336). Mahwah, NJ, US: Lawrence Erlbaum Associates Publishers. Chiocchio, F., Rabbat, F. & Lebel, P. (2015). Multi-Level Efficacy Evidence of a Combined Interprofessional Collaboration and Project Management Training Program for Healthcare Project Teams. Project Management Journal, 46(4), 20-34. Cohen, J. (1988). Statistical Power Analysis for the Behavioral Sciences. Coulson, T., Olfman, L., Ryan, T. & Shayo, C. (2010). Enterprise Systems Training Strategies: Knowledge Levels and User Understanding. Journal of Organizational & End User Computing, 22(3), 22-39. Cronan, T. P. & Douglas, D. E. (2013). Assessing ERP Learning (Management, Business Process, and Skills) and Attitudes. Journal of Organizational & End User Computing, 25(2), 59-74. Cropanzano, R. & Mitchell, M. S. (2005). Social Exchange Theory: An Interdisciplinary Review. Journal of Management, 31(6), 874-900. Davis, J. M. (2013). Leveraging the IT Competence of Non-IS Workers: Social Exchange and the Good Corporate Citizen. European Journal of Information Systems, 22(4), 403-415. De Clercq, D. & Belausteguigoitia, I. (2017). Reducing the Harmful Effect of Role Ambiguity on Turnover Intentions. Personnel Review, 46(6), 1046-1069. Erera-Weatherley, P. I. (1996). Coping with Stress: Public Welfare Supervisors Doing Their Best. Human Relations, 49(2), 157-170. Esteves, J. M. (2014). An Empirical Identification and Categorisation of Training Best Practices for ERP Implementation Projects. Enterprise Information Systems, 8(6), 665-683. Fadel, K. J. (2012). The Role of Appraisal in Adapting to Information Systems. Journal of Organizational & End User Computing, 24(4), 18-40. Felps, W., Mitchell, T. R., Hekman, D. R., Lee, T. W., Holtom, B. C. & Harman, W. S. (2009). Turnover Contagion: How Coworkers' Job Embeddedness and Job Search Behaviors Influence Quitting. Academy of Management Journal, 52(3), 545-561. Fields, D. L. (2002). Taking the Measure of Work. Thousand Oaks, CA: Sage Publications, Inc. Fisher, C. D. & Gitelson, R. (1983). A Meta-Analysis of the Correlates of Role Conflict and Ambiguity. Journal of Applied Psychology, 68(2), 320-333. Fornell, C. & Larcker, D. F. (1981). Evaluating Structural Equation Models with Unobservable Variables and Measurement Error. Journal of Marketing Research (JMR), 18(1), 39-50. Fried, Y., Shirom, A., Gilboa, S. & Cooper, C. L. (2008). The Mediating Effects of Job Satisfaction and Propensity to Leave on Role Stress-Job Performance Relationships: Combining Meta-Analysis and Structural Equation Modeling. International Journal of Stress Management, 15(4), 305-328. Geisser, S. (1974). A Predictive Approach to the Random Effect Model. Biometrika, 61(1), 101-107. Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E. & Tatham, R. L. (2006). Multivariate Data Analysis (6th ed.). Upper Saddle River, NJ: Prentice Hall. Hair, J. F., Hult, G. T. M., Ringle, C. M. & Sarstedt, M. (2017). A Primer on Partial Least Squares Structural Equation Modeling. Thousand Oaks, CA: SAGE. Hair, J. F., Ringle, C. M. & Sarstedt, M. (2011). PLS-SEM: Indeed a Silver Bullet. Journal of Marketing Theory & Practice, 19(2), 139-152. doi:10.2753/MTP1069-6679190202 Hair, J. F., Sarstedt, M., Ringle, C. M. & Gudergan, S. P. (2018). Advanced Issues in Partial Least Squares Structural Equation Modeling. Thousand Oaks, CA: Sage. Hausknecht, J. P., Trevor, C. O. & Howard, M. J. (2009). Unit-Level Voluntary Turnover Rates and Customer Service Quality: Implications of Group Cohesiveness, Newcomer Concentration, and Size. Journal of Applied Psychology, 94(4), 1068-1075. Heavey, A. L., Holwerda, J. A. & Hausknecht, J. P. (2013). Causes and Consequences of Collective Turnover: A Meta-Analytic Review. The Journal Of Applied Psychology, 98(3), 412-453. Henseler, J., Ringle, C. & Sarstedt, M. (2015). A New Criterion for Assessing Discriminant Validity in VarianceBased Structural Equation Modeling. Journal of the Academy of Marketing Science, 43(1), 115-135. Henseler, J., Ringle, C. M. & Sinkovics, R. R. (2009). The Use of Partial Least Squares Path Modeling in International Marketing Advances in International Marketing, 8(20), 277-319. Hom, P. W. & Kinicki, A. J. (2001). Toward a Greater Understanding of How Dissatisfaction Drives Employee Turnover. Academy of Management Journal, 44(5), 975-987.
Hom, P. W., Lee, T. W., Shaw, J. D. & Hausknecht, J. P. (2017). One Hundred Years of Employee Turnover Theory and Research. The Journal Of Applied Psychology, 102(3), 530-545. Hom, P. W., Mitchell, T. R., Lee, T. W. & Griffeth, R. W. (2012). Reviewing Employee Turnover: Focusing on Proximal Withdrawal States and an Expanded Criterion. Psychological Bulletin, 138(5), 831-858. House, R. J., Schuler, R. S. & Levanoni, E. (1983). Role Conflict and Ambiguity Scales: Reality or Artifacts? Journal of Applied Psychology, 68(2), 334-337. Hu, J. & Liden, R. C. (2011). Antecedents of Team Potency and Team Effectiveness: An Examination of Goal and Process Clarity and Servant Leadership. Journal of Applied Psychology, 96(4), 851-862. Hulland, J. (1999). Use of Partial Least Squares (PLS) in Strategic Management Research: A Review of Four Recent Studies. Strategic Management Journal, 20(2), 195. Jaramillo, F., Mulki, J. P. & Solomon, P. (2006). The Role of Ethical Climate on Salesperson's Role Stress, Job Attitudes, Turnover Intention, and Job Performance. Journal of Personal Selling & Sales Management, 26(3), 271-282. Kahn, R. L., Wolfe, D. M., Quinn, R. P. & Snoek, J. D. (1964). Organizational Stress: Studies in Role Conflict and Ambiguity. New York: John Wiley. Karuppan, C. M. & Karuppan, M. (2008). Resilience of Super Users' Mental Models of Enterprise-Wide Systems. European Journal of Information Systems, 17(1), 29-46. Kemery, E. R., Bedeian, A. G., Mossholder, K. W. & Touliatos, J. (1985). Outcomes of Role Stress: A Multisample Constructive Replication. Academy of Management Journal, 28(2), 363-375. Kim, H. W. & Kankanhalli, A. (2009). Investigating User Resistance to Information Systems Implementation: A Status Quo Bias Perspective. MIS Quarterly, 33(3), 567-582. King, L. A. & King, D. W. (1990). Role Conflict and Role Ambiguity: A Critical Assessment of Construct Validity. Psychological Bulletin, 107(1), 48-64. Klaus, T. (2011). Understanding User Dissatisfaction: Exploring the Role of Fairness in IT-Enabled Change. Journal of Organizational & End User Computing, 23(3), 1-25. Low, G. S., Cravens, D. W., Grant, K. & Moncrief, W. C. (2001). Antecedents and Consequences of Salesperson Burnout. European Journal of Marketing, 35(5/6), 587-611. Maditinos, D., Chatzoudes, D. & Tsairidis, C. (2012). Factors Affecting ERP System Implementation Effectiveness. Journal of Enterprise Information Management, 25(1), 60-78. Mai, K. M., Ellis, A. P. J., Christian, J. S. & Porter, C. O. L. H. (2016). Examining the Effects of Turnover Intentions on Organizational Citizenship Behaviors and Deviance Behaviors: A Psychological Contract Approach. The Journal Of Applied Psychology, 101(8), 1067-1081. Markus, M. L. & Tanis, C. (2000). The Enterprise System Experience: From Adoption to Success. In R. W. Zmud (Ed.), Framing the Domains of IT Management: Projecting the Future Through the Past (pp. 173-207). Cincinnati, Ohio: Pinnaflex Educational Resources. Nah, F. F. H. & Delgado, S. (2006). Critical Success Factors for Enterprise Resource Planning Implementation and Upgrade. Journal of Computer Information Systems, 47, 99-113. Netemeyer, R. G., Brashear-Alejandro, T. & Boles, J. S. (2004). A Cross-National Model of Job-Related Outcomes of Work Role and Family Role Variables: A Retail Sales Context. Journal of the Academy of Marketing Science, 32(1), 49-60. Ojiako, U., Chipulu, M., Maguire, S., Akinyemi, B. & Johnson, J. (2012). User Adoption of Mandatory Enterprise Technology. Journal of Enterprise Information Management, 25(4), 373-391. Parker, S. K., Morgeson, F. P. & Johns, G. (2017). One Hundred Years of Work Design Research: Looking Back and Looking Forward. The Journal Of Applied Psychology, 102(3), 403-420. Peterson, M. F., Smith, P. B., Akande, A., Ayestaran, S., Bochner, S., Callan, V. & Setiadi, B. (1995). Role Conflict, Ambiguity, and Overload: A 21-Nation Study. Academy of Management Journal, 38(2), 429-452. Reinartz, W., Haenlein, M. & Henseler, J. (2009). An Empirical Comparison of the Efficacy of Covariance-Based and Variance-Based SEM. International Journal of Research in Marketing, 26(4), 332-344. Ringle, C. M., Wende, S. & Becker, J. M. (2015). SmartPLS 3". Boenningstedt: SmartPLS GmbH. Rivard, S. & Lapointe, L. (2012). Information Technology Implementers' Responses to User Resistance: Nature and Effects. MIS Quarterly, 36(3), 897-A895. Rizzo, J. R., House, R. J. & Lirtzman, S. I. (1970). Role Conflict and Ambiguity in Complex Organizations. Administrative Science Quarterly, 15(2), 150-163.
Sawyer, J. E. (1992). Goal and Process Clarity: Specification of Multiple Constructs of Role Ambiguity and a Structural Equation Model of Their Antecedents and Consequences. Journal of Applied Psychology, 77(2), 130-142. Shang, S. S. C. (2012). Dual Strategy For Managing User Resistance With Business Integration Systems. Behaviour & Information Technology, 31(9), 909-925. Singh, J., Goolsby, J. R. & Rhoads, G. K. (1994). Behavioral and Psychological Consequences of Boundary Spanning Burnout for Customer Service Representatives. Journal of Marketing Research (JMR), 31(4), 558-569. Smith, C. S., Tisak, J. & Schmieder, R. A. (1993). The Measurement Properties of the Role Conflict and Role Ambiguity Scales: A Review and Extension of the Empirical Research. Journal of Organizational Behavior, 14(1), 37-48. Sudhakar, G. P. (2012). A Model of Critical Success Factors for Software Projects. Journal of Enterprise Information Management, 25(6), 537-558. Sykes, T. A. (2015). Support Structures and Their Impacts on Employee Outcomes: A Longitudinal Field Study of an Enterprise System Implementation. MIS Quarterly, 39(2), 473-A411.
Chin, W. W. (1998). The Partial Least Squares Approach for Structural Equation Modeling. In G. A. Marcoulides (Ed.), Modern Methods for Business Research. (pp. 295-336). Mahwah, NJ, US: Lawrence Erlbaum Associates Publishers. Chiocchio, F., Rabbat, F. & Lebel, P. (2015). Multi-Level Efficacy Evidence of a Combined Interprofessional Collaboration and Project Management Training Program for Healthcare Project Teams. Project Management Journal, 46(4), 20-34. Cohen, J. (1988). Statistical Power Analysis for the Behavioral Sciences. Coulson, T., Olfman, L., Ryan, T. & Shayo, C. (2010). Enterprise Systems Training Strategies: Knowledge Levels and User Understanding. Journal of Organizational & End User Computing, 22(3), 22-39. Cronan, T. P. & Douglas, D. E. (2013). Assessing ERP Learning (Management, Business Process, and Skills) and Attitudes. Journal of Organizational & End User Computing, 25(2), 59-74. Cropanzano, R. & Mitchell, M. S. (2005). Social Exchange Theory: An Interdisciplinary Review. Journal of Management, 31(6), 874-900. Davis, J. M. (2013). Leveraging the IT Competence of Non-IS Workers: Social Exchange and the Good Corporate Citizen. European Journal of Information Systems, 22(4), 403-415. De Clercq, D. & Belausteguigoitia, I. (2017). Reducing the Harmful Effect of Role Ambiguity on Turnover Intentions. Personnel Review, 46(6), 1046-1069. Erera-Weatherley, P. I. (1996). Coping with Stress: Public Welfare Supervisors Doing Their Best. Human Relations, 49(2), 157-170. Esteves, J. M. (2014). An Empirical Identification and Categorisation of Training Best Practices for ERP Implementation Projects. Enterprise Information Systems, 8(6), 665-683. Fadel, K. J. (2012). The Role of Appraisal in Adapting to Information Systems. Journal of Organizational & End User Computing, 24(4), 18-40. Felps, W., Mitchell, T. R., Hekman, D. R., Lee, T. W., Holtom, B. C. & Harman, W. S. (2009). Turnover Contagion: How Coworkers' Job Embeddedness and Job Search Behaviors Influence Quitting. Academy of Management Journal, 52(3), 545-561. Fields, D. L. (2002). Taking the Measure of Work. Thousand Oaks, CA: Sage Publications, Inc. Fisher, C. D. & Gitelson, R. (1983). A Meta-Analysis of the Correlates of Role Conflict and Ambiguity. Journal of Applied Psychology, 68(2), 320-333. Fornell, C. & Larcker, D. F. (1981). Evaluating Structural Equation Models with Unobservable Variables and Measurement Error. Journal of Marketing Research (JMR), 18(1), 39-50. Fried, Y., Shirom, A., Gilboa, S. & Cooper, C. L. (2008). The Mediating Effects of Job Satisfaction and Propensity to Leave on Role Stress-Job Performance Relationships: Combining Meta-Analysis and Structural Equation Modeling. International Journal of Stress Management, 15(4), 305-328. Geisser, S. (1974). A Predictive Approach to the Random Effect Model. Biometrika, 61(1), 101-107. Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E. & Tatham, R. L. (2006). Multivariate Data Analysis (6th ed.). Upper Saddle River, NJ: Prentice Hall. Hair, J. F., Hult, G. T. M., Ringle, C. M. & Sarstedt, M. (2017). A Primer on Partial Least Squares Structural Equation Modeling. Thousand Oaks, CA: SAGE. Hair, J. F., Ringle, C. M. & Sarstedt, M. (2011). PLS-SEM: Indeed a Silver Bullet. Journal of Marketing Theory & Practice, 19(2), 139-152. doi:10.2753/MTP1069-6679190202 Hair, J. F., Sarstedt, M., Ringle, C. M. & Gudergan, S. P. (2018). Advanced Issues in Partial Least Squares Structural Equation Modeling. Thousand Oaks, CA: Sage. Hausknecht, J. P., Trevor, C. O. & Howard, M. J. (2009). Unit-Level Voluntary Turnover Rates and Customer Service Quality: Implications of Group Cohesiveness, Newcomer Concentration, and Size. Journal of Applied Psychology, 94(4), 1068-1075. Heavey, A. L., Holwerda, J. A. & Hausknecht, J. P. (2013). Causes and Consequences of Collective Turnover: A Meta-Analytic Review. The Journal Of Applied Psychology, 98(3), 412-453. Henseler, J., Ringle, C. & Sarstedt, M. (2015). A New Criterion for Assessing Discriminant Validity in VarianceBased Structural Equation Modeling. Journal of the Academy of Marketing Science, 43(1), 115-135. Henseler, J., Ringle, C. M. & Sinkovics, R. R. (2009). The Use of Partial Least Squares Path Modeling in International Marketing Advances in International Marketing, 8(20), 277-319. Hom, P. W. & Kinicki, A. J. (2001). Toward a Greater Understanding of How Dissatisfaction Drives Employee Turnover. Academy of Management Journal, 44(5), 975-987.
Hom, P. W., Lee, T. W., Shaw, J. D. & Hausknecht, J. P. (2017). One Hundred Years of Employee Turnover Theory and Research. The Journal Of Applied Psychology, 102(3), 530-545. Hom, P. W., Mitchell, T. R., Lee, T. W. & Griffeth, R. W. (2012). Reviewing Employee Turnover: Focusing on Proximal Withdrawal States and an Expanded Criterion. Psychological Bulletin, 138(5), 831-858. House, R. J., Schuler, R. S. & Levanoni, E. (1983). Role Conflict and Ambiguity Scales: Reality or Artifacts? Journal of Applied Psychology, 68(2), 334-337. Hu, J. & Liden, R. C. (2011). Antecedents of Team Potency and Team Effectiveness: An Examination of Goal and Process Clarity and Servant Leadership. Journal of Applied Psychology, 96(4), 851-862. Hulland, J. (1999). Use of Partial Least Squares (PLS) in Strategic Management Research: A Review of Four Recent Studies. Strategic Management Journal, 20(2), 195. Jaramillo, F., Mulki, J. P. & Solomon, P. (2006). The Role of Ethical Climate on Salesperson's Role Stress, Job Attitudes, Turnover Intention, and Job Performance. Journal of Personal Selling & Sales Management, 26(3), 271-282. Kahn, R. L., Wolfe, D. M., Quinn, R. P. & Snoek, J. D. (1964). Organizational Stress: Studies in Role Conflict and Ambiguity. New York: John Wiley. Karuppan, C. M. & Karuppan, M. (2008). Resilience of Super Users' Mental Models of Enterprise-Wide Systems. European Journal of Information Systems, 17(1), 29-46. Kemery, E. R., Bedeian, A. G., Mossholder, K. W. & Touliatos, J. (1985). Outcomes of Role Stress: A Multisample Constructive Replication. Academy of Management Journal, 28(2), 363-375. Kim, H. W. & Kankanhalli, A. (2009). Investigating User Resistance to Information Systems Implementation: A Status Quo Bias Perspective. MIS Quarterly, 33(3), 567-582. King, L. A. & King, D. W. (1990). Role Conflict and Role Ambiguity: A Critical Assessment of Construct Validity. Psychological Bulletin, 107(1), 48-64. Klaus, T. (2011). Understanding User Dissatisfaction: Exploring the Role of Fairness in IT-Enabled Change. Journal of Organizational & End User Computing, 23(3), 1-25. Low, G. S., Cravens, D. W., Grant, K. & Moncrief, W. C. (2001). Antecedents and Consequences of Salesperson Burnout. European Journal of Marketing, 35(5/6), 587-611. Maditinos, D., Chatzoudes, D. & Tsairidis, C. (2012). Factors Affecting ERP System Implementation Effectiveness. Journal of Enterprise Information Management, 25(1), 60-78. Mai, K. M., Ellis, A. P. J., Christian, J. S. & Porter, C. O. L. H. (2016). Examining the Effects of Turnover Intentions on Organizational Citizenship Behaviors and Deviance Behaviors: A Psychological Contract Approach. The Journal Of Applied Psychology, 101(8), 1067-1081. Markus, M. L. & Tanis, C. (2000). The Enterprise System Experience: From Adoption to Success. In R. W. Zmud (Ed.), Framing the Domains of IT Management: Projecting the Future Through the Past (pp. 173-207). Cincinnati, Ohio: Pinnaflex Educational Resources. Nah, F. F. H. & Delgado, S. (2006). Critical Success Factors for Enterprise Resource Planning Implementation and Upgrade. Journal of Computer Information Systems, 47, 99-113. Netemeyer, R. G., Brashear-Alejandro, T. & Boles, J. S. (2004). A Cross-National Model of Job-Related Outcomes of Work Role and Family Role Variables: A Retail Sales Context. Journal of the Academy of Marketing Science, 32(1), 49-60. Ojiako, U., Chipulu, M., Maguire, S., Akinyemi, B. & Johnson, J. (2012). User Adoption of Mandatory Enterprise Technology. Journal of Enterprise Information Management, 25(4), 373-391. Parker, S. K., Morgeson, F. P. & Johns, G. (2017). One Hundred Years of Work Design Research: Looking Back and Looking Forward. The Journal Of Applied Psychology, 102(3), 403-420. Peterson, M. F., Smith, P. B., Akande, A., Ayestaran, S., Bochner, S., Callan, V. & Setiadi, B. (1995). Role Conflict, Ambiguity, and Overload: A 21-Nation Study. Academy of Management Journal, 38(2), 429-452. Reinartz, W., Haenlein, M. & Henseler, J. (2009). An Empirical Comparison of the Efficacy of Covariance-Based and Variance-Based SEM. International Journal of Research in Marketing, 26(4), 332-344. Ringle, C. M., Wende, S. & Becker, J. M. (2015). SmartPLS 3". Boenningstedt: SmartPLS GmbH. Rivard, S. & Lapointe, L. (2012). Information Technology Implementers' Responses to User Resistance: Nature and Effects. MIS Quarterly, 36(3), 897-A895. Rizzo, J. R., House, R. J. & Lirtzman, S. I. (1970). Role Conflict and Ambiguity in Complex Organizations. Administrative Science Quarterly, 15(2), 150-163.
Sawyer, J. E. (1992). Goal and Process Clarity: Specification of Multiple Constructs of Role Ambiguity and a Structural Equation Model of Their Antecedents and Consequences. Journal of Applied Psychology, 77(2), 130-142. Shang, S. S. C. (2012). Dual Strategy For Managing User Resistance With Business Integration Systems. Behaviour & Information Technology, 31(9), 909-925. Singh, J., Goolsby, J. R. & Rhoads, G. K. (1994). Behavioral and Psychological Consequences of Boundary Spanning Burnout for Customer Service Representatives. Journal of Marketing Research (JMR), 31(4), 558-569. Smith, C. S., Tisak, J. & Schmieder, R. A. (1993). The Measurement Properties of the Role Conflict and Role Ambiguity Scales: A Review and Extension of the Empirical Research. Journal of Organizational Behavior, 14(1), 37-48. Sudhakar, G. P. (2012). A Model of Critical Success Factors for Software Projects. Journal of Enterprise Information Management, 25(6), 537-558. Sykes, T. A. (2015). Support Structures and Their Impacts on Employee Outcomes: A Longitudinal Field Study of an Enterprise System Implementation. MIS Quarterly, 39(2), 473-A411.
Published
2019-01-14
How to Cite
Brattin, R. L., Davis, J. M., & Brahnam, S. (2019). Influencing the Relationship between Job Clarity and Turnover Intention through User Training During Enterprise System Implementation. Information Management and Business Review, 10(4), 22-37. https://doi.org/10.22610/imbr.v10i4.2644
Issue
Section
Research Paper
Copyright (c) 2019 Rick L. Brattin, Joshua M. Davis, Sheryl Brahnam
This work is licensed under a Creative Commons Attribution 4.0 International License.
Author (s) should affirm that the material has not been published previously. It has not been submitted and it is not under consideration by any other journal. At the same time author (s) need to execute a publication permission agreement to assume the responsibility of the submitted content and any omissions and errors therein. After submission of revised paper in the light of suggestions of the reviewers, the editorial team edits and formats manuscripts to bring uniformity and standardization in published material.
This work will be licensed under Creative Commons Attribution 4.0 International (CC BY 4.0) and under condition of the license, users are free to read, copy, remix, transform, redistribute, download, print, search or link to the full texts of articles and even build upon their work as long as they credit the author for the original work. Moreover, as per journal policy author (s) hold and retain copyrights without any restrictions.
