Measuring the Performance of Logistics Industry in the Context of Karachi
Keywords:
Logistics performance, dynamic capabilities, services, capabilities, competitive advantage, information sharing capabilities
Abstract
The Freight Forwarding and Logistics industry play a vital role in the overall economy of Pakistan. The purpose of this study is to determine the effect of the dynamic capabilities, services, capabilities, competitive advantage, and information sharing capabilities on organizational performance in the logistics industry in Karachi, Pakistan. Dynamic capabilities, services, capabilities, competitive advantage, and information sharing capabilities hypothesized as positively impacting on organizational performance. An online survey was conducted and the data were obtained from a sample size of 100 full time and part time employees from the logistics industry in Karachi. We performed multiple regression analysis to indicate all factors significant impact on organizational performance. The reliability test was also performed which showed that our study is significant. Conducting the research in a city with low literacy rate and low employee growth rate resulted in a small sample size because many people tend not to respond to online surveys.
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References
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Hajiesmaeili, A., Rahimi, M., Jaberi, E., & Hosseini, A. A. (2016). Studying the Influence of Logistics on Organizational Performance through a Supply Chain Strategy: Case Study in Goldiran Electronics Co. World Academy of Science, Engineering and Technology, International Journal of Social, Behavioral, Educational, Economic, Business and Industrial Engineering, 10(4), 1042-1050. Halilović, A., & ILGUN, E. (2014). The Impact of Supply Chain Management Practices on Competitive Advantage and Organizational Performance; Case: Companies in Bosnia and Herzegovina. In International Conference on Economic and Social Studies. International Burch University. Hinkin, T. R., & Tracey, J. B. (1998). The service imperative: Factors driving meeting effectiveness. The Cornell Hotel and Restaurant Administration Quarterly, 39(5), 59-67. Hsu, C. I., Shih, H. H., & Wang, W. C. (2009). Applying RFID to reduce delay in import cargo customs clearance process. Computers & Industrial Engineering, 57(2), 506-519. Huang, S. T., Bulut, E., & Duru, O. (2015). Service quality assessment in liner shipping industry: an empirical study on Asian shipping case. International Journal of Shipping and Transport Logistics, 7(2), 221-242. Huang, S. T., Bulut, E., & Duru, O. (2015). Service quality assessment in liner shipping industry: an empirical study on Asian shipping case. International Journal of Shipping and Transport Logistics, 7(2), 221-242. KAWASAKI, T., HANAOKA, S., & LE, H. T. (2011). The Impact of Information and Communication Technology on Performance of Logistics Service Providers in Vietnam. The impact of information and communication technology on performance of logistics service providers in Vietnam, (44). Kent, J. L., & S. Parker, R. (1999). International containership carrier selection criteria: shippers/carriers differences. International Journal of Physical Distribution & Logistics Management, 29(6), 398-408. Knee, R. (2001). Mergers in transit. Logistics Management and Distribution. Kuo, S. Y., Lin, P. C., & Lu, C. S. (2017). The effects of dynamic capabilities, service capabilities, competitive advantage, and organizational performance in container shipping. Transportation Research Part A: Policy and Practice, 95, 356-371. Lai, K. H., Ngai, E. W. T., & Cheng, T. C. E. (2002). Measures for evaluating supply chain performance in transport logistics. Transportation Research Part E: Logistics and Transportation Review, 38(6), 439456. Lai, K. H., Wong, C. W., & Cheng, T. E. (2008). A coordination-theoretic investigation of the impact of electronic integration on logistics performance. Information & Management, 45(1), 10-20. Li, S., Ragu-Nathan, B., Ragu-Nathan, T. S., & Rao, S. S. (2006). The impact of supply chain management practices on competitive advantage and organizational performance. Omega, 34(2), 107-124. Likert, R. (1932). A technique for the measurement of attitudes. Archives of psychology. Lin, Y., & Wu, L. Y. (2014). Exploring the role of dynamic capabilities in firm performance under the resourcebased view framework. Journal of business research, 67(3), 407-413. Meyer, J. P., Stanley, D. J., Jackson, T. A., McInnis, K. J., Maltin, E. R., & Sheppard, L. (2012). Affective, normative, and continuance commitment levels across cultures: A meta-analysis. Journal of Vocational Behavior, 80(2), 225-245. Mohd, N. F. B., Wahab, S. A., Al Mamun, A., Ahmad, G. B., & Fazal, S. A. (2017). Logistics Capability, Information Technology, and Innovation Capability of Logistics Service Providers: Empirical Evidence from East Coast Malaysia. International Review of Management and Marketing, 7(1). Mohd, N. F. B., Wahab, S. A., Al Mamun, A., Ahmad, G. B., & Fazal, S. A. (2017). Logistics Capability, Information Technology, and Innovation Capability of Logistics Service Providers: Empirical Evidence from East Coast Malaysia. International Review of Management and Marketing, 7(1). Oh, H., Oh, H., Kim, K., & Kim, K. (2017). Customer satisfaction, service quality, and customer value: years 2000-2015. International Journal of Contemporary Hospitality Management, 29(1), 2-29. Sandberg, E., & Abrahamsson, M. (2011). Logistics capabilities for sustainable competitive advantage. International Journal of Logistics Research and Applications, 14(1), 61-75. Schilke, O. (2014). On the contingent value of dynamic capabilities for competitive advantage: The nonlinear moderating effect of environmental dynamism. Strategic Management Journal, 35(2), 179-203. Shu-Mei Tseng (2017)"How Information Quality Leads to Operational Capabilities and Corporate Performance." source: International Journal of Innovative Science, Engineering and Technology (IJISET) 4 (2017): 26-34. Stank, T. P., Keller, S. B., & Closs, D. J. (2001). Performance benefits of supply chain logistical integration. Transportation Journal, 32-46.
Talaja, A. (2012). Testing VRIN framework: resource value and rareness as sources of competitive advantage and above average performance. Management: Journal of Contemporary Management Issues, 17(2), 51-64. Teece, D. J. (2007). Explicating dynamic capabilities: the nature and micro foundations of (sustainable) enterprise performance. Strategic management journal, 28(13), 1319-1350. Torres, A. R., Raitasuo, P., Oliver, Y., & Kuula, M. Capabilities And Performance Of Logistics Service Providers In Four Countries: Some Preliminary Results. Tsamenyi, M., Onumah, J., & Tetteh-Kumah, E. (2010). Post-privatization performance and organizational changes: Case studies from Ghana. Critical Perspectives on Accounting, 21(5), 428-442. Tsamenyi, M., Onumah, J., & Tetteh-Kumah, E. (2010). Post-privatization performance and organizational changes: Case studies from Ghana. Critical Perspectives on Accounting, 21(5), 428-442. Tsekouras, G., Poulis, E., & Poulis, K. (2011). Innovation and dynamic capabilities in a traditional service sector: evidence from shipping companies. Baltic Journal of Management, 6(3), 320-341. Wamba, S. F., Gunasekaran, A., Akter, S., Ren, S. J. F., Dubey, R., & Childe, S. J. (2017). Big data analytics and firm performance: Effects of dynamic capabilities. Journal of Business Research, 70, 356-365. Wang, E., Klein, G., & Jiang, J. J. (2007). IT support in manufacturing firms for a knowledge management dynamic capability link to performance. International journal of production research, 45(11), 24192434. Wong, W. P., Soh, K. L., & Le Chong, C. (2016). Differentiated service consumption and low cost production: Striking a balance for a sustainable competitive advantage in Malaysia. International Journal of Production Economics, 181, 450-459. Yang, C. C., Marlow, P. B., & Lu, C. S. (2009). Assessing resources, logistics service capabilities, innovation capabilities and the performance of container shipping services in Taiwan. International Journal of Production Economics, 122(1), 4-20. Yang, Z., Peterson, R. T., & Cai, S. (2003). Services quality dimensions of Internet retailing: An exploratory analysis. Journal of services marketing, 17(7), 685-700. Zollo, M., & Winter, S. G. (2002). Deliberate learning and the evolution of dynamic capabilities. Organization science, 13(3), 339-351
Published
2017-11-30
How to Cite
Quais, I., & Siddiqui, D. A. (2017). Measuring the Performance of Logistics Industry in the Context of Karachi. Information Management and Business Review, 9(5), 24-34. https://doi.org/10.22610/imbr.v9i5.1960
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Research Paper
Copyright (c) 2017 Ifrah Quais, Danish Ahmed Siddiqui
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