Culture & Retail SST: Case of Hypermarkets in Jakarta

  • B Balaji R & D Centre, Bharathiar University
  • Deblina Saha Vashishta Imperial College of Business Studies, Bangalore
DOI: https://doi.org/10.22610/imbr.v8i2.1272

Abstract

Developing economies like Indonesia are enticing global retailers with an attractive and expanding middle class, and a steadily growing economy. Dynamic changes in retailing across the globe have fostered technological advancements in organised retail. The entire retail experience is now leaning on revolutionary technology. But are all countries world-wide ready to accept this change? The Asian continent is held by strong cultural dimensions like team work, materialistic nature and risk-aversion tendency. Adoption of self-efficacy and acceptance of innovations in technology has a bearing on shopping experiences as compared to dependence on humans. This research paper explores the insights for the same in the Indonesian capital city of Jakarta.

Downloads

Download data is not yet available.

References

Chang, C. H. & Tu, C. Y. (2005). Exploring store image, customer satisfaction and customer loyalty relationship: evidence from Taiwanese hypermarket industry. Journal of American Academy of Business, 7(2), 197-202.

Chen, J. S., Yen, H. J. R., Li, E. Y. & Ching, R. K. H. (2009). Measuring CRM effectiveness: construct development, validation and application of a process-oriented model. Total Quality Management and Business Excellence, 20(3), 283-299. DOI: https://doi.org/10.1080/14783360902719451

Dabholkar, P., Bobbitt, L. & Lee, E. (2003). Understanding consumer motivation and behaviour related to self-scanning in retailing. International Journal of Service Industry Management, 14(1), 59-95. DOI: https://doi.org/10.1108/09564230310465994

Erumban, A. A. & de Jong, S. B. (2006). Cross-country differences in ICT adoption: a consequence of culture? Journal of World Business, 41(4), 302-314, DOI: https://doi.org/10.1016/j.jwb.2006.08.005

Hofstede, G. (1980). Culture’s consequences: international differences in work-related values. Beverly Hills: Sage Publications.

Hofstede, G. (1991). Cultures and organizations: software of the mind. London, UK: McGraw-Hill.

Hofstede, G. (2001). Culture’s consequences: comparing values, behaviours, institutions, and organizations across nations. Beverly Hills: Sage Publications.

Lee, H., Cho, H., Xu, W. & Fairhurst, A. (2010). The influence of consumer traits and demographics on intention to use retail self-service checkouts. Marketing Intelligence and Planning, 28(1), 46-58. DOI: https://doi.org/10.1108/02634501011014606

Lim, K. H., Leung, K., Sia, C. L. & Lee, M. K. D. (2004). Is e-commerce boundary-less? Effects of individualism-collectivism and uncertainty avoidance on internet shopping. Journal of International Business Studies, 35(6), 545-559. DOI: https://doi.org/10.1057/palgrave.jibs.8400104

Maheswaran, D. & Sharon, S. (2000). Issues and new directions in cultural psychology. Journal of Consumer Psychology, 9(2), 59-66. DOI: https://doi.org/10.1207/S15327663JCP0902_1

Meuter, M., Ostrom, A., Roundtree, R. & Bitner, M. (2000). Self-service technologies: understanding customer satisfaction with technology-based service encounters. Journal of Marketing, 64, 50-64. DOI: https://doi.org/10.1509/jmkg.64.3.50.18024

Nunally, J. C. (1978). Psychometric Theory. New York: McGraw Hill.

Schliewe, J. & Pezoldt, K. (2010). A cross-cultural comparison of factors influencing self-scan checkout use. Journal of Business & Economics Research, 8(10), 39-47. DOI: https://doi.org/10.19030/jber.v8i10.772

Weijters, B., Devarajan, R., Falk, T. & Schillewaert, N. (2007). Determinants and outcomes of customers’ use of self-service technology in a retail setting. Journal of Service Research, 10(1), 3-21. DOI: https://doi.org/10.1177/1094670507302990

Yeniyurt, S. & Townsend, J. D. (2003). Does culture explain acceptance of new products in a country? An empirical investigation. International Marketing Review, 20(4), 377-396. DOI: https://doi.org/10.1108/02651330310485153

Zhang, J., Beatty, S. E. & Walsh, G. (2008). Review and future directions of cross-cultural consumer service research. Journal of Business Research, 61, 211-224. DOI: https://doi.org/10.1016/j.jbusres.2007.06.003

Published
2016-06-07
How to Cite
Balaji, B., & Vashishta, D. S. (2016). Culture & Retail SST: Case of Hypermarkets in Jakarta. Information Management and Business Review, 8(2), 50-53. https://doi.org/10.22610/imbr.v8i2.1272
Issue
Vol 8 No 2 (2016)
Section
Research Paper

Copyright (c) 2016 Information Management and Business Review

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Author (s) should affirm that the material has not been published previously. It has not been submitted and it is not under consideration by any other journal. At the same time author (s) need to execute a publication permission agreement to assume the responsibility of the submitted content and any omissions and errors therein. After submission of revised paper in the light of suggestions of the reviewers, the editorial team  edits and formats manuscripts to bring uniformity and standardization in published material.

This work will be licensed under Creative Commons Attribution 4.0 International (CC BY 4.0) and under condition of the license, users are free to read, copy, remix, transform, redistribute, download, print, search or link to the full texts of articles and even build upon their work as long as they credit the author for the original work. Moreover, as per journal policy author (s) hold and retain copyrights without any restrictions.