Research Paper

• Customer Experience Monitoring: A Study of Zambian Banks

  Martha Mumbi Simwanza , Professor Olawumi D. Awolusi

  1-17

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• Understanding Postgraduate Student Preferences for University Choice in Zambia: The Case of ZCAS University

  Kelvin Mukolo Kayombo, Gwebente Mudenda, Burton Mweemba, Janis Nduli

  18-30

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• Reinventing Appropriate Strategies for Curriculum Development and Implementation in Technical Vocational Education and Training in Nigeria for Global Competitiveness

  JANE ITOHAN OVIAWE, Agnes Omokhekpe Anetekhai

  31-40

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• The Generational Differences in Work Values and its Impact on Workplace Conflicts of Operational Level Employees in Pharmaceutical Companies of Western Province, Sri Lanka

  Rushna Preena, W. M. S. K. Wanigasekara

  41-46

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• The Influence of Information Communication Technology (ICT) integration on teaching and learning in South African Schools

  Meladi, O. Makgati, Prof. Olawumi D. Awolusi

  47-64

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