https://ojs.amhinternational.com/index.php/jevr/issue/feed Journal of Education and Vocational Research 2020-05-30T01:07:13-04:00 Editor jevr@amhinternational.com Open Journal Systems <p><strong>Journal of Education and Vocational Research</strong> is an open access journal publishes (ISSN 2221-2590) original unpublished quality research work. A scholarly peer-reviewed journal deals with the disciplines of education and vocational research. JEVR publishes research work of considerable interest that contributes to theoretical bases of contemporary developments in the field of education and vocational training. JEVR is a&nbsp;semiannual publication journal.</p> <p><img src="/public/site/images/admin/cc_by.png"></p> <p>This work is licensed under a&nbsp;<a title="Creative Commons Attribution International License" href="http://creativecommons.org/licenses/by/4.0/" target="_blank" rel="license noopener">Creative Commons Attribution 4.0 International License</a></p> https://ojs.amhinternational.com/index.php/jevr/article/view/2890 Customer Experience Monitoring: A Study of Zambian Banks 2020-05-30T01:07:10-04:00 Martha Mumbi Simwanza martha.simwanza@roehampton-online.ac.uk Olawumi Dele Awolusi awolusi.olawumi@kiu.ac.ug <p>The fast growing level of competitiveness and fundamental amendments in the world of business especially in the banking sector nowadays are pushing firms and for that matter banks to implement a customer-based strategy, which proves the importance of customer experience monitoring constructs such as customer experience and satisfaction, quality of service, and customer loyalty in explaining a bank’s performance. Consequently, this study seeks to develop and empirically test customer experience monitory and evaluation and also to study the influences of service quality, customer satisfaction, and customer loyalty in the Zambian banking industry. A survey was conducted with banking customers on many validated questions, based on which we got 107 valid responses. The data was processed to produce the valuable results and Quantitative Data Analysis (QDA), via simple regression analysis and ANOVA. The findings and analysis of data shows that quality of service provided and customer satisfaction are important when monitoring the experience of customers based on the effects of quality of service and customer loyalty and there returns thereafter. Based on the data analyzed, the study concluded that customer experience has positive impact on customer loyalty and banks must ensure that their customer walk out with good experience by monitoring this periodically to adapt or adjust to current trends. The study also observed a significant relationship between customer satisfaction and customer loyalty. The theoretical and managerial implications of the study confirmed the theoretical framework. Consequently, the following recommendations were contrived: staffs of financial institutions should create a friendly environment with their customers. The Bank’s environment should be conducive, attractive, decent and enabling enough to psychologically assure their customer of the best of service. Also, there should be a routine high quality of service delivered to customers and their views sorted routinely. This may help boost and also add to the value of experience of customers, thus their total satisfaction on the Bank’s service.</p> 2020-05-23T06:27:03-04:00 Copyright (c) 2020 Martha Mumbi Simwanza , Olawumi Dele Awolusi https://ojs.amhinternational.com/index.php/jevr/article/view/2978 Understanding Postgraduate Student Preferences for University Choice in Zambia: The Case of ZCAS University 2020-05-30T01:07:13-04:00 Kelvin Mukolo Kayombo kkayombo@zcas.edu.zm Gwebente Mudenda gwebente.mudenda@zcas.edu.zm Burton Mweemba burton.mweemba@zcas.edu.zm Janis Nduli jnduli@zcas.edu.zm <p>The aim of this study was to ascertain the university brand model that characterizes postgraduate student choice of ZCAS University. The brand model comprises brand attributes that attract postgraduate students to the university, the information sources they consult, who influences their decisions and what makes the university unique. The study was qualitative in design, while sampling of research participants was done purposively. Three focus group discussions involving seventeen first years part time and open distance e-learning postgraduate students, and five semi-structured interviews with marketing and recruitment staff at ZCAS University were used to collect data on the brand model. Thematic analysis and content analysis were then used as the primary data analysis techniques. Results of the study revealed that reputation, teaching quality, student support, fees and facilities were the top five ZCAS University brand traits that underpin postgraduate students’ choice of the university. With respect to competitive advantage, facilities, teaching quality reputation and accreditations are perceived to be the university’s primary unique characteristics. The study further identified friends, self, workmate and family as the greatest influencers of postgraduate student choice of the university; while websites, social media, print media and television are believed to be the most consulted information sources by prospective postgraduate students.</p> 2020-05-23T00:00:00-04:00 Copyright (c) 2020 Kelvin Mukolo Kayombo, Gwebente Mudenda, Burton Mweemba, Janis Nduli https://ojs.amhinternational.com/index.php/jevr/article/view/3002 Reinventing Appropriate Strategies for Curriculum Development and Implementation in Technical Vocational Education and Training in Nigeria for Global Competitiveness 2020-05-30T01:07:11-04:00 JANE ITOHAN OVIAWE janeoviawe98@gmail.com Agnes Omokhekpe Anetekhai anetekhaiagnes@gmail.com <p><em>Technical Vocational education and Training (TVET) has been accepted the world over as a vital tool for achieving sustainable development and global competitiveness. However, TVET in Nigeria are faced with enormous issues such as inadequate funding, inadequate human resources, poor infrastructural facilities, among others which are militating against TVET as a means of achieving sustainable development and global competitiveness. Towards addressing these issues, there is need to embrace global partnership for quality TVET. Hence, this paper examines the concept of&nbsp; TVET, the teaching structure of TVET under the Nigerian Education system with a view to reinventing appropriate strategies for development and implementation of an effective curriculum that will bring about qualified and well trained professionals of for sustainable national development and global competitiveness.</em></p> <p><strong>Keywords: </strong>TVET, Curriculum Development, Public-Private Partnership, Global &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Competitiveness</p> 2020-05-23T00:00:00-04:00 Copyright (c) 2020 JANE ITOHAN OVIAWE, Agnes Omokhekpe Anetekhai https://ojs.amhinternational.com/index.php/jevr/article/view/3018 The Generational Differences in Work Values and its Impact on Workplace Conflicts of Operational Level Employees in Pharmaceutical Companies of Western Province, Sri Lanka 2020-05-30T01:07:08-04:00 Rushna Preena preenar@kln.ac.lk Saroja Wanigasekara saroja@kln.ac.lk <p>The primary purpose of this study was to identify whether there is a significant impact of generational differences in work values on workplace conflicts. This study is cross-sectional and explanatory research in nature.&nbsp; A standard questionnaire was used to collect primary data through a survey. The respondents were the 120 operational level employees who are working in Pharmaceutical companies in the Western Province of Sri Lanka. Descriptive statistics, correlation analysis, and one-way ANOVA were used to analyze data and make conclusions. Findings revealed that there is no significant impact of generational differences in work values on workplace conflicts. Further analysis done using one-way ANOVA revealed that there is a significant difference in work values between generations and workplace conflicts among generations</p> 2020-05-23T06:55:35-04:00 Copyright (c) 2020 Rushna Preena, Saroja Wanigasekara https://ojs.amhinternational.com/index.php/jevr/article/view/3023 The Influence of Information Communication Technology (ICT) integration on teaching and learning in South African Schools 2020-05-30T01:07:05-04:00 Meladi, O. Makgati Makgati meladi.makgati@roehampton-online.ac.uk Olawumi D. Awolusi awolusi.olawumi@kiu.ac.ug <p>Despite recent emphasis on the quality of education for all in South Africa, the department of education still face major challenges that hinder the progress of implementing quality education, especially in the rural areas. Consequently, this study followed an action qualitative method. The overall purpose of the study was to determine the influence of ICT integration in on the quality of teaching and learning in the classroom and to further examine the benefits of using ICT to enhance personal growth, individual performance, critical thinking skills reading and writing skills. The research questions were semi-structured and open-ended. The researcher interviewed nine (9) learners and seven (7) teachers in a two session focus group, first session involved only teachers and last session had only grade 12 learners. The themes of the sessions were documented separately, however, relationship between the themes were identified. The study also performed observation in the classroom to access situations that would have been almost impossible to identify in an interview or a questionnaire. Results shown that a lot still need to be done by the government to initiate the process of integrating ICT in education or empower teachers with ICT skill and to do away with the traditional teaching method. The study however concluded on the positive influence of ICT integration on teaching and learning practices in the classroom for both teachers and learners. Consequently, the study recommends the following: government must provide training and incentives to encourage personal development in teachers and for young graduates to value teaching; policies about lost equipment must be drafted and understood by all parties; deployments of technology innovation, as well, as the imperatives of following the recommendation of UNESCO’s four stages of ICT integration</p> 2020-05-30T00:57:41-04:00 Copyright (c) 2020 Meladi, O. Makgati Makgati, Olawumi D. Awolusi