A Study of Required English Skills for Healthcare Personnel in Bangkok-Based International Hospitals
Abstract
The effective use of English skills is required for the Thai healthcare personnel. This study therefore aims to explore: 1) the use of the four English language skills by Thai healthcare personnel, 2) the minimum framework of effective interaction involvement for their situational contexts, and 3) the problems encountered when they communicate with foreign patients. This study revealed the following findings. Firstly, English speaking and listening skills were the two most important skills especially needed for healthcare personnel in their workplace. Secondly, grammatical errors and varieties of accents and pronunciation were seen as major communication problems. Lastly, the culture, social etiquettes, and values between healthcare personnel and foreign patients are required to build an internationally accepted reputation and meet patients’ social, cultural, and linguistic needs. This study indicates that intensive practice of the language skills is needed for healthcare personnel in preparing Thailand for the medical hub, AEC and the global market.Downloads
Copyright (c) 2013 Journal of Education and Vocational Research
This work is licensed under a Creative Commons Attribution 4.0 International License.
Author (s) should affirm that the material has not been published previously. It has not been submitted and it is not under consideration by any other journal. At the same time author (s) need to execute a publication permission agreement to assume the responsibility of the submitted content and any omissions and errors therein. After submission of a revised paper, the editorial team edits and formats manuscripts to bring uniformity and standardization in published material.
This work will be licensed under Creative Commons Attribution 4.0 International (CC BY 4.0) and under condition of the license, users are free to read, copy, remix, transform, redistribute, download, print, search or link to the full texts of articles and even build upon their work as long as they credit the author for the original work. Moreover, as per journal policy author (s) hold and retain copyrights without any restrictions.
