Knowledge Management Strategies as a Competitive Advantage for Delivering Professional E-Government Services
Abstract
Nowadays, organizations emphasize on practicing knowledge management to achieve higher level of efficiencies across delivering professional services, improving accountability, making informed decisions, enhancing partnerships, capturing the knowledge of an ageing workforce and improving overall performance. This paper investigates on a number of new generation Knowledge Management strategies to improve professional e-government service deliveries, which drives competitive advantage of successful horizontal and vertical interaction. Moreover, transformation of e-government to mgovernment (m-government platform) and social media analysis, knowledge sharing and personalization are four main KM strategies those specifically are targeted to attract youth generation to effectively use online governmental services, thus a proposed framework through this paper illustrates how successful integration of KM strategies and professional e-government services drive competitive advantage.Downloads
Copyright (c) 2013 Journal of Education and Vocational Research
This work is licensed under a Creative Commons Attribution 4.0 International License.
Author (s) should affirm that the material has not been published previously. It has not been submitted and it is not under consideration by any other journal. At the same time author (s) need to execute a publication permission agreement to assume the responsibility of the submitted content and any omissions and errors therein. After submission of a revised paper, the editorial team edits and formats manuscripts to bring uniformity and standardization in published material.
This work will be licensed under Creative Commons Attribution 4.0 International (CC BY 4.0) and under condition of the license, users are free to read, copy, remix, transform, redistribute, download, print, search or link to the full texts of articles and even build upon their work as long as they credit the author for the original work. Moreover, as per journal policy author (s) hold and retain copyrights without any restrictions.
