Impact of Perceived Quality of E-Health Services on Patient Behavioral Intention to Use E-Health Services: A Moderating Role of Knowledge of E-Health Management

  • Tai Abdulrahman Alshammari Saudi Royal Fleet
  • Khalid Mhasan Alshammary King Khalid Hospital, Ha'il
  • Fahad Maiyah Alshammari Univesiti Sains Malaysia
Keywords: Perceived quality, perceived usefulness, intention to use e-health services, e-health management knowledge.

Abstract

The objective of this study is to investigate the impact of perceived quality of e-health and the perceived usefulness of behavioral intention to use e-health services with moderating role of knowledge on e-health. A quantitative research approach was applied to examine the proposed relationships between variables of the model. A cross-sectional method was used to gather the data from Saudi patients with the help of a self-administrative survey questionnaire. Findings illustrated that IQ, system quality, and perceived usefulness have a significant and positive impact on the behavioral intention to use e-health services of Saudi patients. Moreover, results show that knowledge of e-health significantly moderates the relationship between perceived quality of e-health and perceived usefulness with the patients' intention to use e-health services. This study enriches the body of knowledge regarding e-health usage, patient intention to use services of e-health, and literacy regarding e-health. The findings of the present study improve the understanding of health care executives regarding the use of e-health services intention and how this intention can be improved.

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Published
2022-05-24
How to Cite
Alshammari, T. A., Alshammary, K. M., & Alshammari, F. M. (2022). Impact of Perceived Quality of E-Health Services on Patient Behavioral Intention to Use E-Health Services: A Moderating Role of Knowledge of E-Health Management. Journal of Economics and Behavioral Studies, 14(1(J), 23-38. https://doi.org/10.22610/jebs.v14i1(J).3293
Section
Research Paper