Measuring employee engagement of low-income workers either working at or visiting Marabastad Mall in the City of Tshwane Metropolitan Municipality
Keywords:
Employee engagement, job satisfaction, organisational commitment, talent management, and quality of work life
Abstract
The purpose of this study is to measure employee engagement of low-income workers either working at or visiting Marabastad Mall in the City of Tshwane Metropolitan Municipality (CTMM). The literature review revealed that in the South African context there is a dearth of research on predictors of employee engagement. The research design was a survey and the sample size was six hundred and forty-nine (n=649). The descriptive statistics show that the respondents were moderately disengaged, disaffected, and committed. The descriptive statistics also revealed that respondents moderately disagreed that they had training opportunities and they had a good quality of work life. The inferential statistics showed that males were more engaged than their female counterparts, part-time employees were slightly more engaged than full-time employees and employees who were unionised were more engaged than the non-union members. It was also found that job satisfaction was the highest predictor of employee engagement (β = 0.28, p<0.05). The study has implications for policymakers that employees earning between R1 000.00 and R10 000.00 are less engaged and committed and their job satisfaction levels were low. The implication for managers is that they must be aware that development and recognition of employees and job satisfaction predict employee engagement. Quality of work life and labour relations did not predict employee engagement
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References
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Mensah, J. K. (2015). A “coalesced framework†of talent management and employee performance. International Journal of Productivity and Performance Management, 64(4), 544-566. Meyer, J. P. & Allen, N. J. (1991). A three-component conceptualization of organizational commitment. Human Resource Management Review, 1, 61. doi:10.1016/1053-4822(91)90011-Z. Meyer, J. P. & Allen, N. J. (1997). Commitment in the Workplace. Thousand Oaks, CA: Sage Publications. Moshoeu, A. N. & Geldenhuys, D. J. (2015). Job insecurity, organisational commitment and work engagement among staff in an open distance learning institution. Southern African Business Review, 19(1), 22-43. Nienaber, H. & Martins, N. (2016). Employee Engagement in a South African Context. Randburg: KR Publishing. Olivier, A. & Page, T. (2017). Rewriting the Rules of the Digital Age: 2017 Human Capital Trends Report for South Africa. London: Deloitte University Press. Pallant, J. (2016). SPSS Survival Manual. A Step-by-step Guide to Data Analysis Using IBM SPSS (6th ed.). Crows Nest: Allen & Unwin. Ravand, H. &Baghaei, P. (2016). Partial least square structural equation using R. Practical Assessment, Research and Evaluation, 21(11), 1-16. Robyn, A. & Du Preez, R. (2013.) Intention to quit amongst Generation Y academics in higher education. South African Journal of Industrial Psychology, 39(1), 111-121. Rothmann, S. & Rothmann, S. (2010). Factors associated with employee engagement in South Africa. South African Journal of Industrial Psychology, 36(2), Art. #925. doi:10.4102/sajip.v36i2.925. Schaufeli, W. B. & Bakker, A. B. (2003). Test manual for the Utrecht Work Engagement Scale. Unpublished manuscript. The Netherlands: Utrecht University. Schaufeli, W. B., Salanova, M., González-Romá, V. & Bakker, A. B. (2002). The measurement of engagement and burnout: A two-sample confirmatory factor analytic approach. Journal of Happiness Studies, 3, 71-92. Slabbert, J. A., Parker, A. J. & Farrel, D. V. (2015). Employment Relations Management: Back to Basics. A South African Perspective. Durban: LexisNexis. Society of Human Resource Management (SHRM). (2017). Employee Job Satisfaction and Engagement: The Doors of Opportunity are Open. Available at: https://www.shrm.org/hr-today/trends-andforecasting/research-and-surveys/pages/20170-job-satisfaction-and-engagement-doors-ofopportunity-are-open.aspx. Spector, P. (1985). Measurement of human service staff satisfaction: Development of job satisfaction survey. American Journal of Community Psychology, 13, 693-713. Spector, P. E. (2012). Industrial and Organizational Psychology: Research and Practice (6th ed.). USA: John Wiley& Sons. Timossi, L. D., Pedroso, B., De Fransico, A. C. & Pilatti, L. A. (2008). Evaluation of quality of work life: An adaptation of the Walton's QWL Model. Paper presented at the XIV International Conference on Industrial Engineering and Operations Management (ICIEOM), Rio de Janeiro, 13-16 October 2008. Tladinyane, R. & Van der Merwe, M. (2016). Career adaptability and employee engagement of adults employed in an insurance company: An exploratory study. Journal of Human Resource Management, 14(1), 1-9. Van Hoek, C. E. (2014). A Competitive Talent Management Strategy for a Natural Resource Mining Company in Selected Countries in Africa. Unpublished D-Tech thesis. Tshwane University of Technology, Pretoria. Zikouridis, F. (2015). Employee Engagement and Job Satisfaction: A Research between Their Relationship in a Real Context. Unpublished doctoral thesis. International Hellenic University, Greece.
Published
2017-10-20
How to Cite
Maleka, M. J., Schultz, C., van Hoek, L., Dachapalli, L.-A. P., & Ragadu, S. (2017). Measuring employee engagement of low-income workers either working at or visiting Marabastad Mall in the City of Tshwane Metropolitan Municipality. Journal of Economics and Behavioral Studies, 9(5(J), 74-82. https://doi.org/10.22610/jebs.v9i5(J).1910
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Copyright (c) 2017 Molefe Jonathan Maleka, Cecile Schultz, Lize van Hoek, Leigh-Anne Paul Dachapalli, Suzette Ragadu
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