Kautsiro , F. and Awolusi, P.O.D. 2020. Loyalty programs for the passenger transportation industry: a study of Zimbabwean Companies. Journal of Education and Vocational Research. 11, 1(V) (Oct. 2020), 5-22. DOI:https://doi.org/10.22610/jevr.v11i1(V).3068.