Abdullah F, Asnawi NH, Abg Mohara AH. Service Operations Mastery: A Holistic Toolset for Achieving Operational Excellence and Service Superiority. IMBR [Internet]. 2023Nov.16 [cited 2024Nov.23];15(4(SI)I):554-63. Available from: https://ojs.amhinternational.com/index.php/imbr/article/view/3637