Bujang, Safian, Firdaus Abdullah, and Muhammad Hafiz Abd Rashid. “Customer Experience Rating for Achieving Loyalty & Satisfaction”. Information Management and Business Review 16, no. 3(I) (September 22, 2024): 550-559. Accessed November 19, 2024. https://ojs.amhinternational.com/index.php/imbr/article/view/4007.