Ahmad, Nazatul Shuhida, Norliza Saiful Bahry, Syukrina Alini Mat Ali, Nur Liana Kori, Azmi Mat, and Mohammad Zaim Mohd Salleh. “Online Shopper Satisfaction: Exploring the Impact of E-Service Quality”. Information Management and Business Review 16, no. 1(I)S (April 27, 2024): 106-120. Accessed January 1, 2025. https://ojs.amhinternational.com/index.php/imbr/article/view/3734.