Omar, Nor Asiah, Muhamad Azrin Nazri, Syed Shah Alam, and Azhar Ahmad. “Assessing the Factors Influencing Service Innovation Capabilities and Performance”. Information Management and Business Review 8, no. 4 (September 23, 2016): 52-63. Accessed January 6, 2025. https://ojs.amhinternational.com/index.php/imbr/article/view/1393.