Mohd Salleh, M. Z., N. S. N. Muhamad Yunus, N. M. Abdul Ghani, N. S. Bahry, and A. Mohd Ali. “Exploring E-Customer Satisfaction Using E-SERVQUAL Among Online Shoppers”. Information Management and Business Review, Vol. 16, no. 3S(I)a, Oct. 2024, pp. 1004-12, doi:10.22610/imbr.v16i3S(I)a.4189.