Ahmad, N. S., N. S. Bahry, S. A. M. Ali, N. L. Kori, A. Mat, and M. Z. Mohd Salleh. “Online Shopper Satisfaction: Exploring the Impact of E-Service Quality”. Information Management and Business Review, Vol. 16, no. 1(I)S, Apr. 2024, pp. 106-20, doi:10.22610/imbr.v16i1(I)S.3734.