Hasan, Z., Mohammad Asri, M. F., Bashirun, S. N. and Mustakim, N. A. (2024) “Re-visiting the E-SERVQUAL and Expectancy Disconfirmation Theory in the Context of the Service Industry in Malaysia”, Information Management and Business Review, 16(3(I)S), pp. 981-993. doi: 10.22610/imbr.v16i3(I)S.4168.