Chuah, Soo-Cheng, Chai-Li Cheam, Jiang Lu, Roslilee Ab Halim, and Fei Wan. 2026. “E-Customer Relationship Management and Customer Loyalty in the Context of Logistics Service Providers: A Mediating Effect of Customer Satisfaction”. Information Management and Business Review 18 (3(I), 1-13. https://doi.org/10.22610/imbr.v18i3(I).4882.