Hasan, Zuhairah, Muhammad Farhan Mohammad Asri, Siti Norashikin Bashirun, and Nurul Ain Mustakim. 2024. “Re-Visiting the E-SERVQUAL and Expectancy Disconfirmation Theory in the Context of the Service Industry in Malaysia”. Information Management and Business Review 16 (3(I)S), 981-93. https://doi.org/10.22610/imbr.v16i3(I)S.4168.