Surin, E.F., Edward, O.T., Zuhir, N.N., Abu, A.K., Ashaari, N.W. and Shuib, H.M. 2024. The nature of the relationship between service quality and customer satisfaction among mobile users: Experience from Malaysia. Information Management and Business Review. 16, 1(I)S (Apr. 2024), 195-203. DOI:https://doi.org/10.22610/imbr.v16i1(I)S.3742.